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5021 results found

  1. Hostname

    Currently the Activity Log lists many things, including when technicians perform actions. It would be great to be able to see the hostname and IP address of the computer the technician was on when the action was performed.

    Allowing end users to access work resources on personal equipment can be a security issue. Being able to audit if a technician is accessing company or 3rd party resources from their own personal equipment would be very beneficial.

    7 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  2. Configure Agent (CustomerID) via API

    Moving Agents between customers is very time consuming. It would make life a lot easier if we could configure CustomerID field on Agents via API. That would make it possible for us to push scripts to devices that would update Atera in case device ownership changes.

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  3. Add data to the Products and Expenses report

    Data such as SKU, Amount, Price per item, Date

    This is crucial for reporting purposes

    7 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  4. Solution/Solved Tag in tickets + Solution Search

    You have just been dealing with a difficult case, after hours/days you finally nail it and solve it. You feel great, the world is at your feet, other techs look upon you with awe as if a God walks among them.

    Now what you really want to do is add a note to your ticket "This issue was solved by doing the following..." and you provide a summary or link to the article you followed, and then tick a lovely check box that says "this update contains a solution" or something similar.

    This will mark this ticket update as searchable,…

    7 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  5. power bi

    Integrate Atera with Power BI for enhanced reporting capabilities. It would be nice to be able to create custom reports based on the integrations Power BI would give.

    7 votes
    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

  6. Digitally sign Mac agent to provide bundle ID

    I would like to be able to ensure that the Atera Agent has all the access that it requires to aspects of the macOS via an MDM but this needs a bundle ID which requires the agent to be signed.

    I'm quite surprised that the agent isn't already signed to be honest.

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  7. Tickets with same subject alert goes into one ticket

    Can we have every ticket with the same subject heading goes into one ticket with a bracket displaying how many tickets were generated from that one device e.g. (99)?

    7 votes
    0 comments  ·  Admin →
    How important is this to you?

  8. Atera mobile app

    viwe the survey state (on OFF) for the machine

    we receive alert when down but not when recovery

    a view into the mobile app can be better

    7 votes
    0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  9. Branding on both the client and host system

    Allow branding of the remote agent with both name and logo if possible. Also incorporate into the agent a ticket creation area.

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Securepoint

    Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.

    7 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. To inform the customer that Atera agent was installed successfully

    It would be great to inform the customer that Atera agent was installed successfully (by pop-up message, email or report about successfully installed agents). Because the customer is a little confused when installation progress is started but then nothing happened on the desktop.

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  12. photo

    It should be nice to save photos about it room, special devices, servers, etc... with a little description. This could be interesting when you have to explain to your technician particular activities..

    7 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Compliance Management

    It would be very nice to have a Compliance Management area of the Atera web console where we can set stuff to be checked and monitored for compliance on the devices. For example, if I deploy a GPO to block USB devices, I'd like to be able to measure that, checking the registry items and confirming that the values are configured as expected. The compliance could then be checked via a report or directly in the dashboard for each customer.

    7 votes
    1 comment  ·  Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. ticket automation

    Allow a custom create date field to be updated by Ticket automation (after a condition is met) with the same options as the filter has i.e. Today, Tomorrow, 7 days, 30days etc.

    7 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  15. Option to Edit and Organize OIDs

    Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria

    7 votes
    1 comment  ·  Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. app

    Create an Atera application to improve quality of life. You are currently able to install a web page as an app through most, if not all, browsers. This mimics an app but is just a fancy looking tab for Atera. An application could include some features such as: dark mode, customizable dashboard, app integrations that could possibly be added to the dashboard.
    Criticism is accepted, so please give your ideas for improvement

    7 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  17. Ticket Origination Type

    Currently there appear to be 3 ticket types.

    1. Email - If a customer emails in a ticket is generated. Denoted by envelope
    2. Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
    3. Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset

    We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.

    The customer receives an email that THEIR issue has been logged but…

    7 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. SLA for 2nd, 3rd and Onsite response time

    It would be great if we could have more than 1st response and closed tickets. For example we have 2nd response time, 3rd response time and onsite response time.

    7 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Disable Windows Updates when installing Agent

    Windows auto update disabled when installing atera agent

    7 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  20. email template

    Be able to create an email template which then could be assigned to an Automation profile so it could be sent out to the specific company/department notifying about their patching/maintenance downtime and also possibly be able to send once patching and maintenance is complete.

    7 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?
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