5084 results found
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Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
BrightGauge Intergation
BrightGauge Intergration would be very helpful. It will allow CEO's and CISO's to see how their IT department is performing. Also we will be able to create custom report and gauges per customer to fit their needs.
7 votes -
Knowledge Base
Please add the ability to have any level of the knowledge base be accessed by an organization or contact. I have a client that owns multiple businesses that I support. It would be nice to have the GM be able to access the ISP info from each Business, but not have the whole organization have access to it. If that makes sense!
8 votes -
Export lists
There should be an "Export list" option on every query. For example, I need a list of all Devices for a specific Customer, showing the Device name and availability. The Auditor report doesn't even provide the Online/Offline status.
7 votes -
ticket status change
Ticket automation to change status of "resolved" to "closed" within a specified amount of time. Would like the ticket status to change automatically.
7 votes -
Transfer/Migrate Help Desk Tickets
I am currently using another help desk platform but would like to start using Atera's Help Desk. I have open tickets. I want to transfer the open tickets from my current help desk to Atera's help desk platform so that I can start using Atera's Help desk right away
7 votes -
2FA
I will have the ability to chose if I use the 2FA or not!
7 votes -
Reassess the new UI
Remove the unsuccessful aspects of the new UI and redesign to it use more of the classic UI.
Double scroll bars in the new UI is unintuitive and makes navigating an absolute pain. Further, the new UI has made elements of the old UI small and bad to read.
7 votes -
machine status unknown threshold
Simple update- would love to see an option to tweak the Machine Status Unknown
time threshold.I'm not so sure on what the threshold is set to currently however, it's too short as this is 90% of our alerts yet the computers are always resolved on their own the next day.
7 votes -
Add "Pause" option to tickets
When on a ticket, it'd be a good idea to pause a ticket than outright stop it.
7 votes -
restart service remotely as administrator
Ability to restart a service remotely as administrator
7 votes -
Option to unlink Contact from Agent
Currently, if there are multiple Tickets open from one Contact, and the Agent is changed on one, it is automatically changed on the other. This causes issues in three cases.
1- If there is a main Contact for a Customer that all requests go through, there will likely be multiple Tickets open for different devices.
2- For new user/hardware deployments, requests generally come from one Contact. We may get a couple in a row, somewhat overlapped, but unrelated.
3- If a user has multiple devices and has a ticket open for each, as stated in the request below
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44068440It…
7 votes -
portal
The ability for the client to see time entries in the portal.
7 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.7 votes -
Delete messages from ticket conversation history
Have the ability do delete messages from ticket conversation history. We have been accidentally sent confidential information not intended for us and there is no way to remove this from Atera.
7 votes -
Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
The ability to mark Patches and updates as suspected bad.
The ability to mark a Patch or Update as suspected bad. If so many Atera users mark one as suspected bad then Atera automatically suspends the install for all other Atera users and when a patch or update is corrected, the suspension is lifted and automatically installed. The idea behind this is to slow down the spread of updates that cause system and application crashes.
7 votes -
knowledge
Need the opportunity to imbed HTML or Scripts in a knowledge article
fx for external forms or maybe be able to create forms in the article7 votes -
filter by serial number
Would like the ability to filter by serial number in the 'views'
7 votes -
Device View
The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.
7 votes
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