4721 results found
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Tickets with same subject alert goes into one ticket
Can we have every ticket with the same subject heading goes into one ticket with a bracket displaying how many tickets were generated from that one device e.g. (99)?
7 votes -
Atera mobile app
viwe the survey state (on OFF) for the machine
we receive alert when down but not when recovery
a view into the mobile app can be better
7 votes -
Ticket Submissions Without Login
Please add the ability to allow "New or Existing users to submit a ticket without the need to login to the portal.
The ability to embed a form or something on my website that give users the ability to submit a ticket which can then be updated or attached to a client from the admin side, or automatically based on their domain.
I have found that clients often forget to use the support portal and end up sending tickets to my personal email, to which then I must go manually create the ticket.
Anything to make the process easy for…
7 votes -
Branding on both the client and host system
Allow branding of the remote agent with both name and logo if possible. Also incorporate into the agent a ticket creation area.
7 votes -
Securepoint
Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.
7 votes -
To inform the customer that Atera agent was installed successfully
It would be great to inform the customer that Atera agent was installed successfully (by pop-up message, email or report about successfully installed agents). Because the customer is a little confused when installation progress is started but then nothing happened on the desktop.
7 votes -
photo
It should be nice to save photos about it room, special devices, servers, etc... with a little description. This could be interesting when you have to explain to your technician particular activities..
7 votes -
ticket automation
Allow a custom create date field to be updated by Ticket automation (after a condition is met) with the same options as the filter has i.e. Today, Tomorrow, 7 days, 30days etc.
7 votes -
Option to Edit and Organize OIDs
Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria
7 votes -
app
Create an Atera application to improve quality of life. You are currently able to install a web page as an app through most, if not all, browsers. This mimics an app but is just a fancy looking tab for Atera. An application could include some features such as: dark mode, customizable dashboard, app integrations that could possibly be added to the dashboard.
Criticism is accepted, so please give your ideas for improvement7 votes -
Ticket Origination Type
Currently there appear to be 3 ticket types.
- Email - If a customer emails in a ticket is generated. Denoted by envelope
- Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
- Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset
We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.
The customer receives an email that THEIR issue has been logged but…
7 votes -
Disable Windows Updates when installing Agent
Windows auto update disabled when installing atera agent
7 votes -
email template
Be able to create an email template which then could be assigned to an Automation profile so it could be sent out to the specific company/department notifying about their patching/maintenance downtime and also possibly be able to send once patching and maintenance is complete.
7 votes -
Send report to Tech every morning with list of open tickets
Have a morning report being sent via email to technicians with a list of all the open ticket assigned to them that have not yet been closed.
Example: Tech A has 3 open tickets from previous day, a report is sent to the tech with the ticket numbers and reminding the tech that those tickets need to be addressed.7 votes -
billing
The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.
7 votes -
Change product family fields required
It would be interesting to change the required fields in the Custom Files>Product family section.
It doesn't make much sense to force you to add Child values to a category.
What would be mandatory is to create the category value and then it would be optional to add child values. Not every time you create a value you want it to have subcategories.7 votes -
Have a separate url for the knowledge base
This could be for free access for prospects, or simply a means to log in the knowledge base without a username and password
7 votes -
Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.7 votes -
Failed password alert improvements
Currently with failed password alerting we are flooded with alerts, rendering the tool almost useless. I dont care about when a legitimate user mistypes there password a few times, it happens multiple times a day across our Atera instance. I only care about programmatic failed attempts. I want the bar to be high, like 100 failed login attempts in an hour. Or better yet, customizable. Then I know I need to take action.
7 votes -
Atera API Alerts - GET alerts by CustomerID
When fetching Alerts via the Atera GET alerts API endpoint, allow us to specify a CustomerID - otherwise, we need to fetch ALL alerts and then filter at our end which is inefficient for both Atera and the consuming client :)
Great API btw!
Cheers,
Ben7 votes
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