4689 results found
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Option to Edit and Organize OIDs
Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria
7 votes -
app
Create an Atera application to improve quality of life. You are currently able to install a web page as an app through most, if not all, browsers. This mimics an app but is just a fancy looking tab for Atera. An application could include some features such as: dark mode, customizable dashboard, app integrations that could possibly be added to the dashboard.
Criticism is accepted, so please give your ideas for improvement7 votes -
Ticket Origination Type
Currently there appear to be 3 ticket types.
- Email - If a customer emails in a ticket is generated. Denoted by envelope
- Alert - If a ticket is raised from an alerts (Server offline, disk space). Denoted by exclamation
- Phone - Every ticket manually created is assumed to be from a phone call. Denoted by a handset
We generate certain tickets from other alerts, either from 3rd party monitoring or just on-site/on-device observations. When logging these tickets it appears it came from a call but it did not.
The customer receives an email that THEIR issue has been logged but…
7 votes -
Disable Windows Updates when installing Agent
Windows auto update disabled when installing atera agent
7 votes -
email template
Be able to create an email template which then could be assigned to an Automation profile so it could be sent out to the specific company/department notifying about their patching/maintenance downtime and also possibly be able to send once patching and maintenance is complete.
7 votes -
Send report to Tech every morning with list of open tickets
Have a morning report being sent via email to technicians with a list of all the open ticket assigned to them that have not yet been closed.
Example: Tech A has 3 open tickets from previous day, a report is sent to the tech with the ticket numbers and reminding the tech that those tickets need to be addressed.7 votes -
billing
The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.
7 votes -
Have a separate url for the knowledge base
This could be for free access for prospects, or simply a means to log in the knowledge base without a username and password
7 votes -
Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.7 votes -
Failed password alert improvements
Currently with failed password alerting we are flooded with alerts, rendering the tool almost useless. I dont care about when a legitimate user mistypes there password a few times, it happens multiple times a day across our Atera instance. I only care about programmatic failed attempts. I want the bar to be high, like 100 failed login attempts in an hour. Or better yet, customizable. Then I know I need to take action.
7 votes -
Atera API Alerts - GET alerts by CustomerID
When fetching Alerts via the Atera GET alerts API endpoint, allow us to specify a CustomerID - otherwise, we need to fetch ALL alerts and then filter at our end which is inefficient for both Atera and the consuming client :)
Great API btw!
Cheers,
Ben7 votes -
Brew Permission
It's currently troublesome to install an app via IT Automation on a Mac, as Brew needs Admin rights for certain apps and the first time usage of Brew throws folder privilege issues on Big Sur 11.5.2.
So please:
Fix the permission issues for the required folders
Add the ability to use admin rights to install apps.7 votes -
7 votes
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Add MAC Address, device name, domain, user to Device Advanced Filtering so they are filterable on the Device page.
The search bar improvements that were made on Jun 29, 2021 are great but adding them as filterable items in Advanced Filtering on the Device page would make it so one can filter based on those fields, filtering on them to target for specific actions such as software deployment or scripts.
7 votes -
ScalePad
We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!
7 votes -
User specific setting to enable or disable Atera's new interface
Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.
7 votes -
Remote PCs in LAN -Does not have internet connection
Currently we can not connect to any PC in network if that PC does not have internet connection. due to which we have to use another tool to remote.
just for one purpose we are forced to use two different remote tool which does not make sense.It will be great , if Atera add this feature in future release.
7 votes -
additonal signatures
Ability to have multiple signatures based on clients.
7 votes -
Fix Software Installation searchbar
Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.
7 votes -
Please change the behaviour of copied text.
When you copy / paste text into the composition box is a different colour but it's so subtle you cannot tell if you have pasted as text (no change in colour) or paste as normal and then you end up with a different background colour which cannot be noticed when composing the email but is noticeable when the customer receives the message.
7 votes
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