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5040 results found

  1. Malwarebytes Add-On Feature Module
    Recommendation to add DNS Filtering/Content Filtering.

    7 votes

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  2. The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.

    7 votes

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  3. Ability to backup the knowledgebase would be very useful. Thank you!

    7 votes

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  4. Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.

    Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  5. Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Under folders, have the checkbox ability as well so we can select some devices

    7 votes

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    1 comment  ·  Customers  ·  Admin →
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  7. When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.

    I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.

    This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files…

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. 7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    7 votes

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  11. It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified

    7 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. Its not a new thing, its an improvement for an existing one.
    "Hardware Temperature Monitoring"
    As a system administrator, it will be amazing to have a tool that can monitor the CPU and memory usage, but it will be even better to be able to monitor the endpoint devices hardware temperature so I could know when to acrivate the warrenty\ replace a specific hardware instead the entire pc.

    7 votes

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  13. Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Hi Atera Support,
    Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
    This helps my team to be more competitive and also ensures who is being the most productive technician.
    Kind Regards

    7 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  15. The ability to pin a reply or internal note to the top of a ticket.
    In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. Measure power consumption of devices and generate a monthly cost overview with local electricity prices

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  18. Hi,

    If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  19. Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. SNMP Überwachung
    SNMP TRAP Integration

    7 votes

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