4689 results found
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Extensions for phone numbers
We used to be able to put phone extensions in a contact's phone number, but with the new update phone numbers are required to be ten digits. I propose a section next to the phone number called "extension" or "ext" where we can put the extension for each contact.
7 votes -
Categorize passwords
It would be very helpful is we can categorize passwords, just like in Devices or similar.
Office 365, Active Directory, etc. etc.7 votes -
Disk capacity refresh
Add a refresh button to the disks area in Atera. When cleaning up a computer with a full hard drive using scripts, it would be nice to be able to see the new free space when requested. A little refresh button to request updated Disk information would be fantastic!
7 votes -
Change ticket created time
When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.7 votes -
alerts
Would be good if you can select more than 20 alerts to resolve, maybe have a ALL alerts to be resolved.
If you have 1000 of Alerts, you have to scroll down the screen and then go back to the top of the screen and select ALL
7 votes -
Clockify integration
Please support Clockify as an alternative time tracking app.
https://clockify.me/7 votes -
Hostname
Currently the Activity Log lists many things, including when technicians perform actions. It would be great to be able to see the hostname and IP address of the computer the technician was on when the action was performed.
Allowing end users to access work resources on personal equipment can be a security issue. Being able to audit if a technician is accessing company or 3rd party resources from their own personal equipment would be very beneficial.
7 votes -
Add data to the Products and Expenses report
Data such as SKU, Amount, Price per item, Date
This is crucial for reporting purposes
7 votes -
Solution/Solved Tag in tickets + Solution Search
You have just been dealing with a difficult case, after hours/days you finally nail it and solve it. You feel great, the world is at your feet, other techs look upon you with awe as if a God walks among them.
Now what you really want to do is add a note to your ticket "This issue was solved by doing the following..." and you provide a summary or link to the article you followed, and then tick a lovely check box that says "this update contains a solution" or something similar.
This will mark this ticket update as searchable,…
7 votes -
power bi
Integrate Atera with Power BI for enhanced reporting capabilities. It would be nice to be able to create custom reports based on the integrations Power BI would give.
7 votes -
run a profile from the manage tab
Would be great to run a profile from the manage agent. Now you have to find the agent, assign a IT automation profile, go back to admin- patch management-apply to - agent-save-Then go back to the profile and click run now...
Profile is very useful to install base software and then apply script like install bitdefender.7 votes -
Custom reply email based on customer instead of using instead of just primary support email address
I would like to be able to set up a primary reply email address for each customer.
To give an appearance of in house IT Support.
Each customer when replying to ticket or support would be replying to a support email in their domain.7 votes -
Tickets with same subject alert goes into one ticket
Can we have every ticket with the same subject heading goes into one ticket with a bracket displaying how many tickets were generated from that one device e.g. (99)?
7 votes -
Atera mobile app
viwe the survey state (on OFF) for the machine
we receive alert when down but not when recovery
a view into the mobile app can be better
7 votes -
Ticket Submissions Without Login
Please add the ability to allow "New or Existing users to submit a ticket without the need to login to the portal.
The ability to embed a form or something on my website that give users the ability to submit a ticket which can then be updated or attached to a client from the admin side, or automatically based on their domain.
I have found that clients often forget to use the support portal and end up sending tickets to my personal email, to which then I must go manually create the ticket.
Anything to make the process easy for…
7 votes -
Branding on both the client and host system
Allow branding of the remote agent with both name and logo if possible. Also incorporate into the agent a ticket creation area.
7 votes -
Securepoint
Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.
7 votes -
To inform the customer that Atera agent was installed successfully
It would be great to inform the customer that Atera agent was installed successfully (by pop-up message, email or report about successfully installed agents). Because the customer is a little confused when installation progress is started but then nothing happened on the desktop.
7 votes -
photo
It should be nice to save photos about it room, special devices, servers, etc... with a little description. This could be interesting when you have to explain to your technician particular activities..
7 votes -
ticket automation
Allow a custom create date field to be updated by Ticket automation (after a condition is met) with the same options as the filter has i.e. Today, Tomorrow, 7 days, 30days etc.
7 votes
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