5048 results found
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SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Alert notifications
Need the ability to upload a new sound for alert notifications.
7 votes -
Disable Availability Monitoring on multiple devices
It would be handy to be able to disable Availability Monitoring on multiple devices/in bulk, rather than having to go into each device individually & disable one at a time.
7 votes -
Lock or freeze the ticket buttons at top of the ticket window.
Lock or freeze the ticket buttons at top of the ticket window.
When working with a long-standing ticket, a lot of scrolling is required to read the conversation history. It would be very help to then not have to scroll back to the top of the window to navigate to the agent or add a reply or note to the ticket.
If the six buttons at the top of the ticket window were locked in place, or in a banner at the top of the page, it would make navigation much easier.
7 votes -
Delay Sending of Response
Hi,
It would be helpful to have an option to delay the reply to a ticket. So that you can compose the reply but set it to send at time /date of your choosing. Similar to that Outlook's delayed send.
Thanks
7 votes -
Restart In Progress
When running down the device list and doing manual reboots it would be really helpful having the Reboot Status known, if you manually already sent the Restart request (Clicked Restart) maybe the Reboot Needed can change to Restart Sent or something like that. Knowing if I already clicked restart on a specific machine is big!! Please Please Please!!! Thanks!!
7 votes -
detailed report of tickets
The ability to report all logged tickets for a customer for a time period.
Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.7 votes -
Allow customers to manage their environment
Possibly having a multi-tenant environment that i can have customers manage their patch management and other device management features.
7 votes -
windows firewall check
Check for enabled Windows Firewall. Should be a simple but very usefull monitor.
7 votes -
Ability to manage/review/update time entries
Currently there is no way to quickly view/edit timeentries within a timeframe (all of for a client in particular). The manual process to do this is incredibly painful. (go to timesheet, and open manually each ticket, go to time entry, and pinpoint the time entry, save, re-run timesheet, etc.).
Please add an screen to review all time entries.
1) List the time entries (filter by timeframe, customer, billable or not)
2) Allow to quickly edit a time entry
3) Display total7 votes -
Knowledge Base Customization
Please allow us to have specific contacts access to either the Category, Section, or Article level. A client with access to only a Category is not specific enough for the Knowledge Base.
I have a client that is the owner of a few companies. I want him to be able to see all the data (For internal use or not) for all the companies, but I don't want everyone else in the companies to be able to see that data.
7 votes -
Customize ticket view
Hello
With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
Maybe also let us…7 votes -
Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
BrightGauge Intergation
BrightGauge Intergration would be very helpful. It will allow CEO's and CISO's to see how their IT department is performing. Also we will be able to create custom report and gauges per customer to fit their needs.
7 votes -
Knowledge Base
Please add the ability to have any level of the knowledge base be accessed by an organization or contact. I have a client that owns multiple businesses that I support. It would be nice to have the GM be able to access the ISP info from each Business, but not have the whole organization have access to it. If that makes sense!
8 votes -
Export lists
There should be an "Export list" option on every query. For example, I need a list of all Devices for a specific Customer, showing the Device name and availability. The Auditor report doesn't even provide the Online/Offline status.
7 votes -
ticket status change
Ticket automation to change status of "resolved" to "closed" within a specified amount of time. Would like the ticket status to change automatically.
7 votes -
Transfer/Migrate Help Desk Tickets
I am currently using another help desk platform but would like to start using Atera's Help Desk. I have open tickets. I want to transfer the open tickets from my current help desk to Atera's help desk platform so that I can start using Atera's Help desk right away
7 votes -
2FA
I will have the ability to chose if I use the 2FA or not!
7 votes -
Reassess the new UI
Remove the unsuccessful aspects of the new UI and redesign to it use more of the classic UI.
Double scroll bars in the new UI is unintuitive and makes navigating an absolute pain. Further, the new UI has made elements of the old UI small and bad to read.
7 votes
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