5021 results found
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Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
The ability to mark Patches and updates as suspected bad.
The ability to mark a Patch or Update as suspected bad. If so many Atera users mark one as suspected bad then Atera automatically suspends the install for all other Atera users and when a patch or update is corrected, the suspension is lifted and automatically installed. The idea behind this is to slow down the spread of updates that cause system and application crashes.
7 votes -
knowledge
Need the opportunity to imbed HTML or Scripts in a knowledge article
fx for external forms or maybe be able to create forms in the article7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device View
The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.
7 votes -
Report to list all devices for a company with online/offline status and last logged on statusth
Report to list all device for a company with online/offline status and last logged on status. This will enable the ability to track computers that are unplugged, stolen, disjoined from the domain, retired, or just otherwise missing and need to be removed.
7 votes -
Display Customer Rank every where customer is placed.
In the admin section improve the Rank system and allow variables like revenue (last quarter, last year, etc - again allowing us to choose. ) Now when we pull up a default list of tickets we could sort by ranking that is relative to OUR needs.
7 votes -
Offline
I only get notices when devices go offline, and I have to check the status only to find out they are back online. Is there a way to get a notice that the offline condition doesn't exist anymore?
To simplify it, Monitored Agent Goes Offline (state created). Devices comes back online (Online state active again, re-alert device is back on).
This would help me not have to urgently jump into Dashboard or App trying to figure out what happened only to see it was a user restart or ISP outage.
7 votes -
Block Contracts Balance Report for ALL customers
Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?
7 votes -
Scheduled Reports emailed with csv/xlsx attachment
It would be good to have a report attached to the scheduled emails so that we can export the numbers and log accordingly internally. This would be useful for automating product and expenses into invoices within accountancy packages.
7 votes -
Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
7 votes -
Display number of patches without the exceptions
As soon as you define exceptions to patches, they should be removed from the display
7 votes -
Knowledge Base Sub Sections
We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further
7 votes -
Disable USB ports from using USB Drives to help on the Insider Threat.
We are all concerned about the Insider Threat and Security Policy dictates that all USB ports on windows. Linux and Mac workstations be disabled except for designated workstations and those be logged and be reviewed daily.
You have scripts to do it but we need it to be more automatic and for it to be monitored and reported.7 votes -
stop script
Be able to stop a script that has an expiration, but has not been processed yet.
7 votes -
Extensions for phone numbers
We used to be able to put phone extensions in a contact's phone number, but with the new update phone numbers are required to be ten digits. I propose a section next to the phone number called "extension" or "ext" where we can put the extension for each contact.
7 votes -
Customer Custom fields for ticket automation
Custom fields, which are set on a customer can be used in the ticket automation. This way you are able to set values for tickets which can be used in the automation without setting the custom field each time.
7 votes -
Change ticket created time
When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.7 votes -
alerts
Would be good if you can select more than 20 alerts to resolve, maybe have a ALL alerts to be resolved.
If you have 1000 of Alerts, you have to scroll down the screen and then go back to the top of the screen and select ALL
7 votes -
Clockify integration
Please support Clockify as an alternative time tracking app.
https://clockify.me/7 votes -
Quickly See Time Entries/Updates Quickly on Ticket
Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).
7 votes
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