Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.
7
votes
Jesper Jensen
shared this idea
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Désirée Mellen-Bard
commented
Every service desk software I've used before always has that first entry at the very top, as it's useful to know what the ticket was originally for. It would be nice to not have extra steps to find out the relevant information!