4803 results found

1. IT Automation queue per automation profile

   There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.

   It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
   If not set the general setting can be honored.

   7 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. work from home

   Multiple devices can be accessible/assigned to a single user

   PLEASE

   7 votes

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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3. 2FA

   Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.

   7 votes

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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4. malwarebytes

   Malwarebytes Add-On Feature Module
   Recommendation to add DNS Filtering/Content Filtering.

   7 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Export ticket fields to CSV

   I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

   There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

   7 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Alert schedule profile

   Alert schedule profile

   Create Schedule profile that can be imposed on specific Alert or Threshold profile
   When alert should be active or not .
   ( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )

   Scheduled profiles can be used for other needs in the app other then Alerts

   Thnanks

   7 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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7. White Label custmer facing ticket schedule

   Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]

   7 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. CheckBox option under Folders

   Under folders, have the checkbox ability as well so we can select some devices

   7 votes

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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9. Enable One way Chat & features

   We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files to chat too. The option to only allow the technician to begin a chat rather than both ways. The whole process from starting a chat needs to be speeded up.

   We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files… more

   7 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. gdata

    Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. assign default technician

    It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified

    7 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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12. Send Patch & Automation Feedback report AFTER automation profile ended

    Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
    Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)

    This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.

    • Cool that Atera can schedule reports
    • Cannot schedule reports on right time

    Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
    Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)

    This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.

    • Cool that Atera can schedule reports
    • Cannot schedule reports on right… more
    7 votes

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    2 comments  ·  Reports  ·  Delete…  ·  Admin →
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13. Assignee / Technician History as Internal Notes

    Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. Scheduled custom scripts and templates

    I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed library of various common scripts. You could copy and edit from one of those scripts to use as a template, or just make your own custom scripts from scratch. There were also community-shared scripts that you could grab, where other MSPs had published their own scripts.

    This would be very useful to have, and be able to deploy in bulk or individually to select agents, machine groups, and/or customers. Think of it as a cloud based, multi-end point "task scheduler" like what is built in to the Windows OS.

    I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed… more

    7 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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15. Pin reply or internal note to the top of ticket

    The ability to pin a reply or internal note to the top of a ticket.
    In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.

    7 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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16. Power consumption overview

    Measure power consumption of devices and generate a monthly cost overview with local electricity prices

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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17. Select custom dates for billing batch

    We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.

    7 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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18. ticket notes

    Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.

    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. Satisfied Customers Report

    In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.

    7 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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20. block contracts show all used hours even when open

    Hi, Would like Block Contracts Balance Report to show all hours used even when the ticket is open. Today the balance report only shows hours used when the tickets are closed. Would like to show open tickets time entry's also

    7 votes

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    2 comments  ·  Reports  ·  Delete…  ·  Admin →
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