4784 results found
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Send Patch & Automation Feedback report AFTER automation profile ended
Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.
- Cool that Atera can schedule reports
- Cannot schedule reports on right…
7 votes -
Assignee / Technician History as Internal Notes
Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.
7 votes -
Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.7 votes -
Power consumption overview
Measure power consumption of devices and generate a monthly cost overview with local electricity prices
7 votes -
Select custom dates for billing batch
We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.
7 votes -
ticket notes
Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.
7 votes -
Satisfied Customers Report
In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.
7 votes -
Block Hour contract ends when there are no more hours
Block Hour Contract ends when there are no more hours
7 votes -
SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
7 votes -
Alert notifications
Need the ability to upload a new sound for alert notifications.
7 votes -
Disable Availability Monitoring on multiple devices
It would be handy to be able to disable Availability Monitoring on multiple devices/in bulk, rather than having to go into each device individually & disable one at a time.
7 votes -
Lock or freeze the ticket buttons at top of the ticket window.
Lock or freeze the ticket buttons at top of the ticket window.
When working with a long-standing ticket, a lot of scrolling is required to read the conversation history. It would be very help to then not have to scroll back to the top of the window to navigate to the agent or add a reply or note to the ticket.
If the six buttons at the top of the ticket window were locked in place, or in a banner at the top of the page, it would make navigation much easier.
7 votes -
Delay Sending of Response
Hi,
It would be helpful to have an option to delay the reply to a ticket. So that you can compose the reply but set it to send at time /date of your choosing. Similar to that Outlook's delayed send.
Thanks
7 votes -
Restart In Progress
When running down the device list and doing manual reboots it would be really helpful having the Reboot Status known, if you manually already sent the Restart request (Clicked Restart) maybe the Reboot Needed can change to Restart Sent or something like that. Knowing if I already clicked restart on a specific machine is big!! Please Please Please!!! Thanks!!
7 votes -
Allow customers to manage their environment
Possibly having a multi-tenant environment that i can have customers manage their patch management and other device management features.
7 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
7 votes -
windows firewall check
Check for enabled Windows Firewall. Should be a simple but very usefull monitor.
7 votes -
Treesize report
Have a report which runs a Treesize report on the endpoint device with selection of which drive as well.
7 votes -
Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
BrightGauge Intergation
BrightGauge Intergration would be very helpful. It will allow CEO's and CISO's to see how their IT department is performing. Also we will be able to create custom report and gauges per customer to fit their needs.
7 votes
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