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5046 results found

  1. I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.

    I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.

    7 votes

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    3 comments  ·  Alerts  ·  Admin →
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  2. add list of activated devices for "work from home" near the subscription panel of "work from home"

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
    This will help us very much in sorting our tickets.

    7 votes

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    3 comments  ·  Tickets  ·  Admin →
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  5. Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

    7 votes

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  7. A way to add notes to a customer in the mobile app.

    7 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  8. Integration with Supremo (as team viewer)

    7 votes

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  9. It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.

    7 votes

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  10. Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.

    7 votes

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  11. Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)

    7 votes

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  12. 7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the…

    7 votes

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  14. It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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  15. We need to be able to generate a report of remote access to devices broken down by technicians and connection time (start/stop). This would be invaluable from a billing perspective and to prove to clients that may have issues when we are actually working for them.

    7 votes

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  16. It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.

    7 votes

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  17. Configuration policy is missing elements:
    Bitlocker number, GPO configuration, putting computer to sleep, modify the password

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. It is crucial for us to have a 2FA check when deleting bulk of data, such as a site.

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  19. It is crucial that my company and I are able to monitor the health of our clients hard drives, and currently the only option is a S.M.A.R.T. alert, which doesn't seem to function in my experience. An improved version of this or a drive monitor script / display on the device dashboard would be perfect.

    7 votes

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  20. Add link to an invoice: For example, we'd like to attach a link to the invoice that will direct them to a third party where they can enter credit card or bank details to make the payment

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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