5047 results found
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Software Inventory Report - add ability to run script on device
Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device
7 votes -
AnyDesk Access Control List
We're requesting the ability to manage the Access Control List within AnyDesk from Atera.
This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.
This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.
7 votes -
Increase the max time run for scripts
The Max Run Time in Atera is 60 min and we want more time please.
7 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
7 votes -
Need to create subfolders in main folders
For device management, we need the option to create subfolders in the main folders.
It will help to manage devices based on office locations.
7 votes -
Saved Script Variables
Ability to store script variable options and have these available as dropdown selection boxes instead of plain text boxes when running the script.
7 votes -
Would like to be able to report user activity.
We have lots of remote employees and would like to know if they are exactly working. I would like to be able to report one a single user or compare the entire company.
7 votes -
embed portal into external website
I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.
ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.7 votes -
customise message sent after customer signs.
"Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.
7 votes -
Add products while creating a ticket
We would like to be able to add products and expenses to tickets while in the ticket creation page.
Currently a ticket needs to be fully created, then open the product and expenses menu in order to add products to a ticket. It would be beneficial to workflows of creating tickets where products are being delivered or purchased to be able to add them before opening up the ticket.
7 votes -
A report that will tell us how many devices have the helpdesk agent installed.
This will be ideal for admins who run the helpdesk agent script for all their customers. One will be able to see who all has the helpdesk agent installed.
7 votes -
Auto Cleanup when Removing of ND
When you're done with ND, everything associated with it should be removed (ex: NMAP packages.). Should be an auto-delete so nothing stays on the customer's end.
7 votes -
Syslog
Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.
7 votes -
Automap device to customer
Rather than manually adding the devices to a client / customer allow automation to detect either the external IP or internal domain name and then map accordingly.
Some of my clients rebuild their machines regularly and it would be handy to have these automap rather than having to ensure they are associated with the correct customer constantly.
7 votes -
battery
Allow filtering by Battery health, to get a list of devices with battery under x %
7 votes -
Be able to extract data from custom fields from the API
Be able to extract data from custom fields from the API
7 votes -
Agent Option for Silent Installer or not
Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.
7 votes -
Ability to Do software Patching for large number of Devices
To be able to Patch A large number of customer devices and not just the 20 limit, Currently you need to split for example 300 devices out into groups of 20. If this is a limitation it would be good that the automation does this for you when setting up the profile just for the match automation
7 votes -
Software Uninstall - No Restart!
I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.
If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.
The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.
The software uninstall feature is not ready for production without sane defaults…
7 votes -
Custom Fields > Time Entries
Ability to assign custom fields to Time Entries
7 votes
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