5083 results found
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Add Network Discovery REST API
Add a new standard Atera API to show the latest result of the network discovery by site.
7 votes -
Monitor USB Drive Connection Status
Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!
7 votes -
live tempature
Display the most recent/current/'live' temperature of the device/agent.
After getting an alert, it would be great to have the live or most recent device temperatures displayed in the agent view to confirm the thermals of the device.7 votes -
Support for Fedora and RHEL Devices
Provide support for RPM-based distributions:
- Fedora Linux
- CentOS Stream
- Red Hat Enterprise Linux (RHEL)7 votes -
Add metrics to Auditor report
Please can we include agent metrics on the Auditor report? The information is already stored on the agent:
- Average memory usage for last 24 hours
- Average memory usage for last week
- Average memory usage for last month
- Average CPU usage for last 24 hours
- Average CPU usage for last week
- Average CPU usage for last month
Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.
7 votes -
A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)
A way to restrict access to knowledge base items. For example, a general\all user Knowledge Base AND a Technicians-Only Knowledge Base.
This would allow technicians to 'inform' other technicians of their additions\automations\scripts etc.
7 votes -
custom fields
Ability to add specific required custom fields to different ticket types.
7 votes -
Multiple warning/critical alerts for Hard Disk usage within one Threshold profile
I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.
I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.
7 votes -
list of activated devices for "work from home"
add list of activated devices for "work from home" near the subscription panel of "work from home"
7 votes -
Linux text editor support in Terminal window
None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.
7 votes -
In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer
An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
This will help us very much in sorting our tickets.7 votes -
Export Knowledge Base Articles
Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.
7 votes -
Chat
The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.
7 votes -
Notes in app
A way to add notes to a customer in the mobile app.
7 votes -
Integration with supremo
Integration with Supremo (as team viewer)
7 votes -
Change default language
It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.
7 votes -
Consider adding traceability to the custom asset module
Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.
7 votes -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
7 votes
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Folder rules to populate devices based on criteria.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the…
7 votes
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