5070 results found

1. Login and user activity history of any device.

   Please Add or maintain login history and activity of any user on any device either online or offline. So we can export it later

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   1 comment  ·  Delete…  ·  Admin →
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2. Resizable File Transfer Window, ability to download folders from File Transfer, able to resize the headings in File Transfer

   It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able to download and upload entire folders as opposed to individual files as this is really tedious. Thanks.

   It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able… more

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   1 comment  ·  Delete…  ·  Admin →
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3. passkeys

   Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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4. Attach files to script

   Would like an option to add files to a script, the other RMM we worked with had this option.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Include Atera automated activity in Recent Processes

   Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. File explorer in Devices

   it would be nice to have a File Explorer feature in Manage Devices so we can open the File Explorer of a Device and check for files, folders, sizes etc without the need of connecting remotely. We should have the ability to take actions like deletion, rename etc such as the common windows file explorer.

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. change ping intervals

   Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.

   It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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8. branding color

   Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Dashboard - Compliance/Health Widgets

   The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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10. Mobile App major issues

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

    Limited Access to Custom Ticket Statuses:
    We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

    Suggested Improvements:

    Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

    Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

    We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Endpoint Patch Management - Third Party Software

    Updating third Party Software via Chocolatey by Endpoint Patch Management.
    It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Reboot Countdown

    Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Inline picture viewer

    It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Add option to specify minutes in Ticket Automation Rules

    Currently, the time interval is set for hours. Would be great to have the ability to specify minutes as well. Or allow the use of decimals. e.g. .25 hours for 15 minutes, .5 for 30 minutes, etc.

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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15. New device UI: filter by advanced and custom fields

    New device UI: filter by advanced and custom fields

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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16. Include Department on user import

    I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).

    The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?

    The response I got from Atera Support was this:

    "
    At this moment, there is no option to add a Department when uploading a list of contacts.
    As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is to do so manually.
    "

    We have a modest-sized company and will have to manually assign departments to 325 users we are importing. This is not what "10x efficiency for I.T. teams" looks like, in my opinion.

    I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).

    The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?

    The response I got from Atera Support was this:

    "
    At this moment, there is no option to add a Department when uploading a list of contacts.
    As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is… more

    7 votes

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    2 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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17. Multiple email addresses for a single user

    Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal email.

    Having a single email address for a user account leads to fragmentation of the helpdesk ticketing system. For example, a person working from home may not have access to their work email (associated to a user account in Atera), and may need to create a helpdesk ticket using their personal email. The fragmentation of the ticketing system happens where their user account associated with their work email will not have the tickets that come in with their personal email. The user will also need to manage two accounts in Atera, one for their work email and one for their personal… more

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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18. Have more options from the integration inside atera. Dahboard, etc

    Have more options from the integration inside atera. Dahboard, etc

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. Download Atera admin app on laptop or PC

    Download Atera admin app on laptop or PC

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    2 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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20. Atera Hosted SIEM

    Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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