4886 results found
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Syslog
Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.
7 votes -
Automap device to customer
Rather than manually adding the devices to a client / customer allow automation to detect either the external IP or internal domain name and then map accordingly.
Some of my clients rebuild their machines regularly and it would be handy to have these automap rather than having to ensure they are associated with the correct customer constantly.
7 votes -
battery
Allow filtering by Battery health, to get a list of devices with battery under x %
7 votes -
Be able to extract data from custom fields from the API
Be able to extract data from custom fields from the API
7 votes -
Agent Option for Silent Installer or not
Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.
7 votes -
Ability to Do software Patching for large number of Devices
To be able to Patch A large number of customer devices and not just the 20 limit, Currently you need to split for example 300 devices out into groups of 20. If this is a limitation it would be good that the automation does this for you when setting up the profile just for the match automation
7 votes -
Ability to see missing Patches on offline device
Ability to see missing Patches on offline device
7 votes -
Block software downloads
Block software downloads on computers
7 votes -
phone and sms notifications
We would like to receive notifications about server and system down through phone or SMS. Email notifications can be blocked by a spam filter or easily overlooked.
7 votes -
Alerts when failed attempts logins on server or workstation
Like the solarwinds solution, I would like to have an alert when the login count for a server or workstation reaches 5 failed attempts with the account name used to try to login
7 votes -
An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
7 votes -
Announcement Banner
It would be neat if we could post an announcement or other service information intended for technicians that would display at the top of Atera as a banner
7 votes -
Possible to put an Export Button for Recent Process report?
Possible to put an Export Button for Recent Process report?
7 votes -
Scheduling and better management of the software "uninstall" feature
The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.
If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.
7 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
7 votes -
We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"
Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.
7 votes -
Allow customers to view/export timesheets from the customer portal
It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.
Exporting and adding timesheets to invoices every month is exhausting!
7 votes -
IT Automation queue per automation profile
There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.
It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
If not set the general setting can be honored.7 votes -
GEO Location
In the Device information it would be nice to have a geo location visible
7 votes -
Email Parsing Rules
We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.
These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.
I feel this is a 2 part request.
Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
CONDITIONS
Ticket Field: Ticket Body,…
7 votes
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