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5043 results found

  1. Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.

    7 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  2. I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  3. Please provide support for pictures in Quick Reply section for signatures. When I insert my signature on my mobile app it simply doesn’t appear.

    Also in the settings, a separate personal signature section would be appreciated like that which is found in My Profile > Personal Signature on Atera Desktop App! Also adding support for pictures (logos) here too

    7 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  4. Option to create view-only technicians without purchasing an additional license

    7 votes

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  5. Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).

    Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Have the agent edit options available in the app, eg rename, edit relationship, primary user etc

    7 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  7. Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...

    7 votes

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    1 comment  ·  Billing  ·  Admin →
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    1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I…

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.

    But "Custom Fields" could revolutionize all that!

    Let me explain:

    If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.

    However, for this client, each brand has several stores located in different countries/cities.

    And each store has one or more collaborators with a specific email address.

    To solve this problem, the "Custom Fields" in the contact category need to be more customizable.

    Example: Creation of a custom dropdown field "Store" providing a…

    7 votes

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    1 comment  ·  Billing  ·  Admin →
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  9. Allow the knowledge base to have separate categories for each department. (I.E. accounting software articles for the accounting team only) To ensure there is no unnecessary confusion for end users!

    7 votes

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  10. Include "Disk Average" in the Metrics overview for each Agent.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

    A system report for this would also be helpful, but is not as essential.

    This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
    We…

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. I like to get a metric (such as graph, chart or csv) to compare CVEs for all customers from 3 months ago to now. This relevant from IT side and I suspect would be useful info on MSP side as well to validate if current remediation is having an impact as a reporting tool.

    7 votes

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  13. Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

    We request the implementation of comprehensive accessibility features within Atera's survey system.…

    7 votes

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  14. It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.

    7 votes

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  15. Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A

    I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge…

    7 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  16. At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.

    7 votes

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  17. It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Hi,

    Suggesting some additional features such as..

    • Reorder line items
    • Group items such Product, Labor etc.
    • A space for details or a note
    • Export to excel
    • Option not to print or display tax & rate per line item

    Thank you

    7 votes

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    1 comment  ·  Billing  ·  Admin →
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  19. Please change the 2FA method. The current one is really bad

    7 votes

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    0 comments  ·  Security  ·  Admin →
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