4837 results found

1. Invoice Formatting and features

   Hi,

   Suggesting some additional features such as..

   • Reorder line items
   • Group items such Product, Labor etc.
   • A space for details or a note
   • Export to excel
   • Option not to print or display tax & rate per line item

   Thank you

   7 votes

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   1 comment  ·  Billing  ·  Delete…  ·  Admin →
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2. user assigned column in devices

   Need to see who the device is assigned to as a column in that column that would be really nice to have

   7 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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3. Resizable File Transfer Window, ability to download folders from File Transfer, able to resize the headings in File Transfer

   It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able to download and upload entire folders as opposed to individual files as this is really tedious. Thanks.

   It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able… more

   7 votes

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   1 comment  ·  Delete…  ·  Admin →
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4. Include Atera automated activity in Recent Processes

   Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Automatic close Alerts

   So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
   Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice for many different service restart script

   So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
   Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice… more

   7 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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6. branding color

   Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Dashboard - Compliance/Health Widgets

   The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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8. Endpoint Patch Management - Third Party Software

   Updating third Party Software via Chocolatey by Endpoint Patch Management.
   It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

   7 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Reboot Countdown

   Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Retire old devices with the same serial number

    When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)

    7 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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11. New device UI: filter by advanced and custom fields

    New device UI: filter by advanced and custom fields

    7 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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12. Subject/Title conditions, CC email action capability in ticket automation rules

    I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

    Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

    In our specific scenario:
    We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in the "ticket fodder" emails while we work the ticket; and, we have a couple users that we add to this ticket as well. If ticket automation could handle this, we wouldn't have to do what we do manually:

    Remove all unnecessary CC's from the ticket to cut down on ticket noise.
    Add two CC's to the ticket so they are in the loop on EE changes/terminations

    That's just one scenario, we have several other ways we would use this if the ability was there.

    Thanks for considering!

    I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

    Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

    In our specific scenario:
    We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in… more

    7 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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13. manage Microsoft 365 users directly from Atera

    It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.

    7 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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14. Have more options from the integration inside atera. Dahboard, etc

    Have more options from the integration inside atera. Dahboard, etc

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. Download Atera admin app on laptop or PC

    Download Atera admin app on laptop or PC

    7 votes

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    2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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16. Monitor USB Drive Connection Status

    Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!

    7 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Support for Fedora and RHEL Devices

    Provide support for RPM-based distributions:
    - Fedora Linux
    - CentOS Stream
    - Red Hat Enterprise Linux (RHEL)

    7 votes

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    4 comments  ·  Devices  ·  Delete…  ·  Admin →
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18. Add metrics to Auditor report

    Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    7 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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19. list of activated devices for "work from home"

    add list of activated devices for "work from home" near the subscription panel of "work from home"

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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20. Linux text editor support in Terminal window

    None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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