4689 results found

1. Move all monitored devices by one click onto another device

   We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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2. Atera Agent Version

   Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

   A system report for this would also be helpful, but is not as essential.

   This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
   We have also found versions from 1.7 all the way up to almost the latest still needing updates.

   Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

   A system report for this would also be helpful, but is not as essential.

   This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
   We… more

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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3. RDP Option when Splashtop fails to connect

   Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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4. Accessible satisfaction Survey

   Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

   We request the implementation of comprehensive accessibility features within Atera's survey system. This includes ensuring that survey options are properly labeled for screen reader compatibility and enabling seamless interaction with the survey interface for users with visual impairments. Additionally, improvements to the web version of the survey to address accessibility issues are essential.

   Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

   We request the implementation of comprehensive accessibility features within Atera's survey system.… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. advanced report

   Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"

   or

   "Show me all of the local administrator accounts for customer xyz"

   or

   "all open tcp 3389 for ip range 192.168.1.x"

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   1 comment  ·  Delete…  ·  Admin →
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6. Work From Home with Windows Server

   It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.

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   1 comment  ·  Work From Home  ·  Delete…  ·  Admin →
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7. Security - Potential CVEs XLS file export

   At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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8. Patch Logging

   It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.

   We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Invoice Formatting and features

   Hi,

   Suggesting some additional features such as..

   • Reorder line items
   • Group items such Product, Labor etc.
   • A space for details or a note
   • Export to excel
   • Option not to print or display tax & rate per line item

   Thank you

   7 votes

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   1 comment  ·  Billing  ·  Delete…  ·  Admin →
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10. Resizable File Transfer Window, ability to download folders from File Transfer, able to resize the headings in File Transfer

    It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able to download and upload entire folders as opposed to individual files as this is really tedious. Thanks.

    It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able… more

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    1 comment  ·  Delete…  ·  Admin →
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11. Attach files to script

    Would like an option to add files to a script, the other RMM we worked with had this option.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Include Atera automated activity in Recent Processes

    Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Automatic close Alerts

    So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice for many different service restart script

    So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice… more

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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14. branding color

    Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Dashboard - Compliance/Health Widgets

    The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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16. Endpoint Patch Management - Third Party Software

    Updating third Party Software via Chocolatey by Endpoint Patch Management.
    It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. Reboot Countdown

    Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. New device UI: filter by advanced and custom fields

    New device UI: filter by advanced and custom fields

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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19. Have more options from the integration inside atera. Dahboard, etc

    Have more options from the integration inside atera. Dahboard, etc

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. Download Atera admin app on laptop or PC

    Download Atera admin app on laptop or PC

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    2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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