4886 results found
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Security - Potential CVEs XLS file export
At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.
7 votes -
Please change the 2FA method. The current one is really bad
Please change the 2FA method. The current one is really bad
7 votes -
scheduled tickets
Have the ability to convert a regular ticket to a scheduled ticket, resetting the SLA until the time that has been agreed to complete the work.
7 votes -
Login and user activity history of any device.
Please Add or maintain login history and activity of any user on any device either online or offline. So we can export it later
7 votes -
Resizable File Transfer Window, ability to download folders from File Transfer, able to resize the headings in File Transfer
It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able…
7 votes -
passkeys
Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.
7 votes -
Attach files to script
Would like an option to add files to a script, the other RMM we worked with had this option.
7 votes -
Order in which Knowledge Base Categories are displayed in the Customer Portal
The order in which Knowledge Base Categories are displayed in the Customer Portal is not the same as in the Knowledge Base itself.
Alphabetical in the Knowledge Base; is apparently no longer alphabetical when you access that Knowledge Base through the Customer Portal.
It would be nice that the display of Categories via the Customer Portal is also alphabetical.
7 votes -
Include Atera automated activity in Recent Processes
Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.
7 votes -
change ping intervals
Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.
It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals
7 votes -
registry
Need Accesst to Registry Current User. Can you enable this in a future release. Currently that Tree and subtree is not available in your agent. Every other key is. Very surpised that it is not available as every other RMM I have used we can get to it.
7 votes -
Add directory statistics like WINDIRSTAT for disk space management.
Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/
7 votes -
Ability for ticket automation rules to ignore "Out of Office" replies
I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.
It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.
I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:
([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)
Thanks for considering!
7 votes -
visual map of connectivity network discovery
We want to see a visual map of our devices showing their connectivity path.
7 votes -
New device UI: filter by advanced and custom fields
New device UI: filter by advanced and custom fields
7 votes -
Have more options from the integration inside atera. Dahboard, etc
Have more options from the integration inside atera. Dahboard, etc
7 votes -
Download Atera admin app on laptop or PC
Download Atera admin app on laptop or PC
7 votes -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
7 votes -
Add Network Discovery REST API
Add a new standard Atera API to show the latest result of the network discovery by site.
7 votes -
dell service tag integration
allow a device to be update via a dell api to see warranty status, build dates, age and retirement solutions.
7 votes
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