4760 results found

1. Dashboard - Compliance/Health Widgets

   The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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2. Endpoint Patch Management - Third Party Software

   Updating third Party Software via Chocolatey by Endpoint Patch Management.
   It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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3. Reboot Countdown

   Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

   7 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Retire old devices with the same serial number

   When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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5. New device UI: filter by advanced and custom fields

   New device UI: filter by advanced and custom fields

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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6. manage Microsoft 365 users directly from Atera

   It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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7. time entry api

   Add the ability to add time to a ticket via API

   POST /api/v3/tickets/{ticketId}/timeentry?

   7 votes

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   0 comments  ·  Delete…  ·  Admin →
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8. Have more options from the integration inside atera. Dahboard, etc

   Have more options from the integration inside atera. Dahboard, etc

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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9. Download Atera admin app on laptop or PC

   Download Atera admin app on laptop or PC

   7 votes

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   2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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10. Monitor USB Drive Connection Status

    Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!

    7 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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11. Support for Fedora and RHEL Devices

    Provide support for RPM-based distributions:
    - Fedora Linux
    - CentOS Stream
    - Red Hat Enterprise Linux (RHEL)

    7 votes

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    4 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Add metrics to Auditor report

    Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    7 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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13. list of activated devices for "work from home"

    add list of activated devices for "work from home" near the subscription panel of "work from home"

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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14. Linux text editor support in Terminal window

    None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

    An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
    This will help us very much in sorting our tickets.

    7 votes

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    3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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16. Chat

    The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

    7 votes

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    1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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17. Notes in app

    A way to add notes to a customer in the mobile app.

    7 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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18. Integration with supremo

    Integration with Supremo (as team viewer)

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. Change default language

    It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.

    7 votes

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    2 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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20. Get Foldername from api

    Get the Foldername in addition the to FolderID from /api/v3/agents

    7 votes

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    2 comments  ·  Delete…  ·  Admin →
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