4744 results found

1. Add Network Discovery REST API

   Add a new standard Atera API to show the latest result of the network discovery by site.

   7 votes

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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2. Monitor USB Drive Connection Status

   Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!

   7 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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3. Support for Fedora and RHEL Devices

   Provide support for RPM-based distributions:
   - Fedora Linux
   - CentOS Stream
   - Red Hat Enterprise Linux (RHEL)

   7 votes

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   4 comments  ·  Devices  ·  Delete…  ·  Admin →
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4. Add metrics to Auditor report

   Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

   1. Average memory usage for last 24 hours
   2. Average memory usage for last week
   3. Average memory usage for last month
   4. Average CPU usage for last 24 hours
   5. Average CPU usage for last week
   6. Average CPU usage for last month

   Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

   7 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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5. Add time to a ticket via API

   It would be really useful to be able to add time entries to a ticket via API, The current API implementation (as far as i can see) allows us to read workhours duration and workhours list but not to add time to a ticket via the API.

   7 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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6. list of activated devices for "work from home"

   add list of activated devices for "work from home" near the subscription panel of "work from home"

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   0 comments  ·  Billing  ·  Delete…  ·  Admin →
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7. Linux text editor support in Terminal window

   None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

   7 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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8. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

   An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
   This will help us very much in sorting our tickets.

   7 votes

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   3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Chat

   The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

   7 votes

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   1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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10. Notes in app

    A way to add notes to a customer in the mobile app.

    7 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Integration with supremo

    Integration with Supremo (as team viewer)

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. Change default language

    It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.

    7 votes

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    2 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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13. Get lastlogintime from api

    Add the lastlogintime to /api/v3/agents

    7 votes

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    0 comments  ·  Delete…  ·  Admin →
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14. Snmp threshold on existing Monitored OIDs

    Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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15. Add next/previous button on ticket view

    Hello,

    Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?

    Best regards,

    •  

    7 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Please tie Asset to Ticket. For example I want to see if an asset (printer) is causing alot of ticket
    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Folder rules to populate devices based on criteria.

    It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the folder names as a location would be icing on the cake.

    It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the… more

    7 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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18. More Triggers on Ticket Automation Rules For when anyone answers on the ticket

    Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.

    7 votes

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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. Queue Scripts to run in order

    It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Beyond Trust remote viewer integration

    Would love to see Beyond Trust (Bomgar) remote viewer integration.

    7 votes

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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