4721 results found

1. Automatic close Alerts

   So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
   Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice for many different service restart script

   So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
   Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice… more

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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2. branding color

   Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Dashboard - Compliance/Health Widgets

   The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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4. Endpoint Patch Management - Third Party Software

   Updating third Party Software via Chocolatey by Endpoint Patch Management.
   It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Reboot Countdown

   Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. New device UI: filter by advanced and custom fields

   New device UI: filter by advanced and custom fields

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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7. Have more options from the integration inside atera. Dahboard, etc

   Have more options from the integration inside atera. Dahboard, etc

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Download Atera admin app on laptop or PC

   Download Atera admin app on laptop or PC

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   2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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9. Add Network Discovery REST API

   Add a new standard Atera API to show the latest result of the network discovery by site.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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10. Monitor USB Drive Connection Status

    Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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11. live tempature

    Display the most recent/current/'live' temperature of the device/agent.
    After getting an alert, it would be great to have the live or most recent device temperatures displayed in the agent view to confirm the thermals of the device.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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12. Support for Fedora and RHEL Devices

    Provide support for RPM-based distributions:
    - Fedora Linux
    - CentOS Stream
    - Red Hat Enterprise Linux (RHEL)

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    4 comments  ·  Devices  ·  Delete…  ·  Admin →
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13. Add metrics to Auditor report

    Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    7 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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14. Add time to a ticket via API

    It would be really useful to be able to add time entries to a ticket via API, The current API implementation (as far as i can see) allows us to read workhours duration and workhours list but not to add time to a ticket via the API.

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. list of activated devices for "work from home"

    add list of activated devices for "work from home" near the subscription panel of "work from home"

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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16. Linux text editor support in Terminal window

    None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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17. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

    An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
    This will help us very much in sorting our tickets.

    7 votes

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    3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Export Knowledge Base Articles

    Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.

    7 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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19. Chat

    The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

    7 votes

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    1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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20. Notes in app

    A way to add notes to a customer in the mobile app.

    7 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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