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  1. It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!

    8 votes

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  2. Backup contracts need to pull usage from Acronis units, so billing acronis usage doesnt need to be a manual process of checking storage in acronis.

    8 votes

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    0 comments  ·  Acronis  ·  Admin →
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  3. ability to send automated reports in PDF format to email addresses.

    8 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Wake on Lan for Updates via Automate

    8 votes

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  5. The ability to duplicate or copy an existing ticket. This can very useful when working with Parent and Child tickets on a large project.

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  6. A new management page for contacts. Would be very useful to delete, move from client or modify several contact at the same time.

    8 votes

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  7. Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched

    8 votes

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  8. When the majority of your clients are windows based and a handful are Apple. Allowing the techs that manage the Apple accounts to have a higher subscription than the others. This helps with not having to upgrade all subscriptions.

    8 votes

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  9. It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
    Some customer can be confused to know that we have a background access to their local files

    8 votes

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    2 comments  ·  Devices  ·  Admin →
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  10. Mobile app - it'd be great if there was GPS tracking for on-site work allocation on tickets.

    8 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  11. Splashtop supports work from home that allows users to connect to a server. Can we please add that functionality from Atera since it utilizes that product? Right now I have to add a Splashtop work from home license manually outside of Atera.

    8 votes

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  12. I would like to suggest that the emails that go out automatically when a ticket is closed be combined into one email that contains the technician response, the notification of the ticket being closed and the survey all in one email rather than 3 separate emails. it can be overwhelming when an end user submits multiple tickets daily and receives 3 emails for each ticket when it is closed.

    8 votes

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    1 comment  ·  Alerts  ·  Admin →
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  13. Currently under Devices in the Details column hosts are shown as PC or Server in the list. It would be helpful if this column could include whether or not this device is a virtual machine.

    The same applies to the Customer > Devices page. Icon's differentiate whether the device is a server or workstation. Adding icons for virtual machine pc and virtual machine server would add functionality to the page.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. It is quite crucial to add an option to filter devices by "Model".
    That would help inventory counts a lot.

    I know it is possible with "Vendor" but for me, and I assume for many others, "Model" would really help.

    I assume that would be like a few lines of code for the developers since the function already exists, just add it for "Model".

    Thank you very much!

    8 votes

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    1 comment  ·  Devices  ·  Admin →
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  15. The current Agent API only allows you to retrieve info on a device. I can envision utilizing API in our Client-facing dashboard to allow end-users to 'self help' by allowing access to run certain scripts (Restart Print spooler, etc)

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. The schedule to run automation needs to be decoupled from the automation profile. Instead, the schedule should be assigned to the device running the automation.

    Make it so that if a device was offline at the scheduled time, there be an option to run the automation immediately on startup or after a specified delay.

    8 votes

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  17. If wanted to Create an Out of Hours contract you have to a) do it one at a time for each client or b) do it on one and clone it to the rest.
    I want to be able to create a contract and add it to all customers.

    8 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. Utilising the Idle/active time on the 'user activity' module. It would be good to be able to produce a report that shows if the computer has been 'active' or 'idle' during a day - this relates to WFH users who remote desktop into their computers.

    8 votes

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    1 comment  ·  Reports  ·  Admin →
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  19. Having a ticket automatically created when a tech hits the Connect button to remotely login to a customer machine. There are times when a tech will connect to a computer to do or check something when there is not already a ticket created. Having a ticket automatically created or opened to fill in by the tech any time they connect would keep them from forgetting to track their time or documenting what they do. We are still using GoToAssist for remote support and at the end of each session a box pops up for the tech to fill in notes…

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  20. Allow for the "no-reply" responses from Atera to come from different email addresses for different customers. We have a customer that sends emails to Atera and the tickets are logged, but they want their own customer reply email.

    8 votes

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    0 comments  ·  Tickets  ·  Admin →
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