5016 results found
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Bulk Add Contract to all Customers
If wanted to Create an Out of Hours contract you have to a) do it one at a time for each client or b) do it on one and clone it to the rest.
I want to be able to create a contract and add it to all customers.8 votes -
Would really like to see a report available on User activity, in respect to WFH users. Historic Idle/active time etc.
Utilising the Idle/active time on the 'user activity' module. It would be good to be able to produce a report that shows if the computer has been 'active' or 'idle' during a day - this relates to WFH users who remote desktop into their computers.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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create ticket with remote connect to customer computer
Having a ticket automatically created when a tech hits the Connect button to remotely login to a customer machine. There are times when a tech will connect to a computer to do or check something when there is not already a ticket created. Having a ticket automatically created or opened to fill in by the tech any time they connect would keep them from forgetting to track their time or documenting what they do. We are still using GoToAssist for remote support and at the end of each session a box pops up for the tech to fill in notes…
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Allow multiple reply emails from Atera for different customers.
Allow for the "no-reply" responses from Atera to come from different email addresses for different customers. We have a customer that sends emails to Atera and the tickets are logged, but they want their own customer reply email.
8 votes -
Apple detailed model
Please break out the apple model. listing of just imac really doesn't do anything. Have it show the detailed info like iMac (21.5-inch, Mid 2010).
8 votes -
Add a multiselect custom field type
Create the ability to have a multi select custom field and be able to filter a view on this. I'm currently using tags to accomplish this but the view filter can only use an AND operator. If you create the multi select custom field and allow the user to "Meet all of the following conditions" and "Meet any of the following conditions" as the filter option, THIS WOULD BE AWEOSME!
8 votes -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes -
Group IT Automation profiles & patching in folders or by customers
Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).
8 votes -
Customer Password Manager Search/Filter mechanism
Search/filter mechanism in customer's password manager for faster access instead of sifting through a long list of logins.
8 votes -
Merge devices
Have the ability to merge or overwrite devices based on MAC address perhaps? It would make custom fields much more useful if the information was persistent if the device had Windows reinstalled for instance.
8 votes -
Be able to breakh down the SLA report
As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
The search features doesn't help to much either to fins out this.Thank you in advance.
8 votes -
Can a excluded Patch be removed from the Patch Compliance Reporting. So A practical example is MS released a preview patch this week and I
Can a excluded Patch be removed from the Patch Compliance Reporting.
So A practical example is MS released a preview patch this week and I exclude Preview patches from my customers but in the compliance reports it shows not compliant die to that patch not being installed.
8 votes -
Filtered Timesheet Reports based on Custom Field Values
Created some custom fields, but you can't filter the report by the custom field values. Be awesome if we could.
8 votes -
Clean up SNMP library
The SNMP library is becoming bloated with low effort / Low quality templates. Mostly clones of clones. Perhaps some moderators are needed to keep things cleaned up. I also suggest disabling the share to library function for cloned scripts in order to prevent multiple copies of the same script being uploaded to the library. Additionally, it would be great to have a language field so users can filter by their native language!
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to differentiate Automation Profiles based on OS
Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.
We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.
We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.
We understand that Atera currently query for "some registry keys that are server only" when…
8 votes -
Onboarding Section
Add section to IT Automation profiles to have scripts that will only be ran once when onboarding / first agent check-in.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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italian
It would be helpfull to have atera be translated in Italian.
I could help in this.8 votes -
Change AgentName via API
Currently you can open the portal, go to agent, click Edit, and change the name of the "Agent" for an endpoint.
Please allow the AgentName to be updated via API as well. Same permission and process just programmatically.
8 votes -
additional phone
Option to add more phone numbers to Clients within customers. Mobile/Home etc.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes
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