4744 results found

1. Backup Assist Integration

   Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. Disable the automatic reconnect

   I would like to be able to disable the automatic reconnect if you close your browser without logging out first. With the recent discovery that hackers can steal session cookies to bypass credentiails and mfa this is a huge vulnerability. We just had a client have their session credentials stolen and the hacker was able to access sites which normally require mfa. If this had been a computer with Atera they would have had access to all our clients computers/servers/info

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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3. Pictures in signature

   Please provide support for pictures in Quick Reply section for signatures. When I insert my signature on my mobile app it simply doesn’t appear.

   Also in the settings, a separate personal signature section would be appreciated like that which is found in My Profile > Personal Signature on Atera Desktop App! Also adding support for pictures (logos) here too

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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4. Live tracking of running scripts

   It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Mass update of Device Details.

   Feature Request: Bulk Export and Update Device Details

   I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.

   Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply these updates across all devices at once.

   Feature Request: Bulk Export and Update Device Details

   I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.

   Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply… more

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   0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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6. ESET Endpoint Security and ESET Management Agent option in Software Installation

   Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. Tickets for device on the device page

   Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. Email Template for Ticket Comments

   Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.

   When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given from techs is "unfinished" like I just didn't take the time to work on those emails when every other email they get is very clean and formatted with detailed ticket information, backgrounds, custom fonts, custom colors, custom formatting and padding, and logos.

   Recommended Solution: When a new Atera system is started there are already 3 Automations generated for us. I suggest that another two be automatically added by default and an automation trigger be added to accompany the "Ticket Contact Responded" add a new trigger "Ticket Tech Responded" and remove all background automation that is sending the emails and let us control the emails and templates used.

   This way they are turned on by default like they are now on the backend but gives us the freedom to automate them as we see fit and also add our templates to standardize them for all support emails that leave the system.

   P.S. There really should be no emails that go out to a contact we cant edit the template of, that just seems like such a basic function.

   Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.

   When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given… more

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   2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Additional Billing Informations

   The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.

   Update:
   It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).

   I don't want to be forced to export and use another solution like Xero etc. I wan't to be able to create a valid invoice for my customers.

   The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.

   Update:
   It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).

   I don't want to be… more

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   2 comments  ·  Billing  ·  Delete…  ·  Admin →
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10. Edit agent from App

    Have the agent edit options available in the app, eg rename, edit relationship, primary user etc

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Deactivate Customer Account

    It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
    At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.

    7 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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12. Advanced Customization of "Custom Fields"

    When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.

    But "Custom Fields" could revolutionize all that!

    Let me explain:

    If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.

    However, for this client, each brand has several stores located in different countries/cities.

    And each store has one or more collaborators with a specific email address.

    To solve this problem, the "Custom Fields" in the contact category need to be more customizable.

    Example: Creation of a custom dropdown field "Store" providing a dropdown menu "Country" unlocking a dropdown menu "City" unlocking a dropdown menu "Collaborator."

    This would allow us to have one client where all contacts have the correct information. It also enables more efficient sorting in ticket views and makes it easier to find specific information when searching.

    French Version
    Personnalisations avancées des "Champs Personnalisés"
    Quand nous voulons trier les tickets, nous nous retrouvons souvent bloqués par la limite de 20 clients par ticket.

    Mais les "Champs Personnalisés" pourraient révolutionner tout cela !

    Laissez-moi vous expliquer :

    Si j'ai un client avec plusieurs enseignes, je serais tenté de créer plusieurs clients pour les différencier.

    Cependant, pour ce client, chaque enseigne a plusieurs boutiques situées dans différents pays/villes.

    Et chaque boutique a un ou plusieurs collaborateurs avec une adresse e-mail précise.

    Pour résoudre ce problème, les "Champs Personnalisés" dans la catégorie contact doivent être plus personnalisables.

    Exemple : Création d'un champ personnalisé déroulant "Boutique" fournissant un menu déroulant "Pays" débloquant un menu déroulant "Ville" débloquant un menu déroulant "Collaborateur."

    Cela nous permettrait d'avoir un seul client où tous les contacts ont les bonnes informations. Cela permet également de trier plus efficacement dans les vues des tickets et de trouver plus facilement certaines informations lors de la recherche.

    When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.

    But "Custom Fields" could revolutionize all that!

    Let me explain:

    If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.

    However, for this client, each brand has several stores located in different countries/cities.

    And each store has one or more collaborators with a specific email address.

    To solve this problem, the "Custom Fields" in the contact category need to be more customizable.

    Example: Creation of a custom dropdown field "Store" providing a… more

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    1 comment  ·  Billing  ·  Delete…  ·  Admin →
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13. Seperation of knowledge base for department

    Allow the knowledge base to have separate categories for each department. (I.E. accounting software articles for the accounting team only) To ensure there is no unnecessary confusion for end users!

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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14. Disk Average Metrics

    Include "Disk Average" in the Metrics overview for each Agent.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. Work in the background without disturbing users

    I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.

    7 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. Move all monitored devices by one click onto another device

    We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...

    7 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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17. Atera Agent Version

    Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

    A system report for this would also be helpful, but is not as essential.

    This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
    We have also found versions from 1.7 all the way up to almost the latest still needing updates.

    Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

    A system report for this would also be helpful, but is not as essential.

    This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
    We… more

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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18. rustdesk

    It would be great to have RustDesk as an alternative to Splashtop/AnyDesk/TeamViewer/Screenconnect.

    If possible best would be to have the option to also use an onprem rustdesk server.

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. RDP Option when Splashtop fails to connect

    Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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20. Restore ability to edit device relations in mobile app

    Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    7 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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