4886 results found
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Change AgentName via API
Currently you can open the portal, go to agent, click Edit, and change the name of the "Agent" for an endpoint.
Please allow the AgentName to be updated via API as well. Same permission and process just programmatically.
8 votes -
additional phone
Option to add more phone numbers to Clients within customers. Mobile/Home etc.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes -
IT Automation on new agents
"Run the profile on newly installed agents" need a automation profile for the customer and it would affect all new agents. Why not "Run the profile on new assigned agents" when the agent will get the profile assigned manually, by folder or by customer. So we have a much better flexibility.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Work order & Estimates
Would love the option to be able to submit estimates and work orders in the billing section much like invoices. This would also connect to products and services for easy find/insert keeping end users from having to go outside of the Atera app.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Support Knowledge Center Sub-Categories
Ability to create more dependencies
Example:
Category
-> Subcatory
-> Articleshould be amazing
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Extracting all devices (Windows, Mac, SNMP, etc) with their IP address and Mac Address to a CSV
I'd need to extract a list of all devices added in Atera for a customer (Window, Linux, Mac, Printers, AP, etc) with their IP address and Mac address for comparison purposes.
8 votes -
Sync contracts in Atera with API
We are managing our SLA's in other software than Atera. It would be great to use the API to sync contracts.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Advanced Filters for devices - Allow more granular version numbers
When creating an Advanced Filter for a device view, selecting the Installed Software filter, the Software Version field only allows for major.minor versions. This should be expanded to support longer version numbers such as x.x.x.x
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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CPU Benchmarks
Adding CPU Benchmark value to the Auditor Report. For example values from www.cpubenchmark.net. Those values would help us to determine which PC's are reaching their end of life.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Delete Agents Which Haven't Dialled Home After a Set Amount of Time
Delete Agents / Machines which haven't reported back to Atera for a specific amount of time.
For example, if a machine doesn't dial into Atera for 5 months, it will be deleted from Atera automatically.
It would be ideal to have it a system wide setting, client setting, or folder setting.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Kaspersky
Have Kaspersky AV linked with Atera
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Advanced Search for Particular Customers for Tickets
Have an advanced search feature where you can search a particular customer for tickets
8 votes -
DKIM
SECURITY RECOMMENDATION FOR ATERA.COM
The alerts from ATERA.COM are mostly being sent to Quarantine by Exchange Online (Office 365) and, if this is happening for us, it will be happening for many other companies using Exchange Online.
Whitelisting your domain under anti-spam policies doesn't overcome the problem (I've tried).
Looking at your public DNS configuration, you have not setup three important components of your DNS and Email infrastructure to assure customers of your email security: these are SPF, DKIM and DMARC.
Since you appear to be using Exchange Online/Office 365 for your email, it is a reasonably straightforward process and…8 votes -
Order the quick reply templates
It would be useful to be able to order the quick reply templates rather than all new ones just going to the bottom of the list.
8 votes -
Automatic admin credentials generated for servers that cycle say every 10 minutes
Automatic admin credentials generated for servers that cycle say every 10 minutes.
I know we have this in Connect wise continuum at my current day job.
When we go to sign in to a server we generate a new unique password every time. This password refreshes every 10 minutes or so. This would be helpful for security purposes.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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cancel file transfer
It would be nice to have the ability to see transfer rate and percentage completed of a file transfer, as well as the option to cancel the transfer.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better time sheet report
Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.
This issue isn't happening if a description is entered at the time entry.
It would be good that every time entries, even without description, would be shown at the date they are entered.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert Dashboard Timeline/ Historical Trends
Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).
It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Tickets on Google Calendar formatting
When tickets are sent to Google calendar, if the customer name would be added either in place of or in addition to the Atera ticket number
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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