4721 results found

1. Email Parsing Rules

   We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.

   These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.

   I feel this is a 2 part request.

   1. Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
      For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
      CONDITIONS
      Ticket Field: Ticket Body, Operator: Contains, Expected Value: "string"
      ACTION
      Action Type: Match to Client, Related Field/Email Template: Condition Matches Custom Field Value
      The above result will link the ticket to the contact that has the custom field set and matches the condition.

   2. Actions
      Add another option to Action Types to Auto Close a ticket if the above and another string in the email body match.

   I hope this makes sense to all. I have created some screenshots to help make this a little clearer.

   Saved to Shared Google Drive: https://drive.google.com/drive/folders/1yNelgZryRWtVYCWV87EJ2M7qLpDvOxlw?usp=sharing

   We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.

   These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.

   I feel this is a 2 part request.

   1. Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
      For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
      CONDITIONS
      Ticket Field: Ticket Body,… more

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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2. CCLeaner Integration

   CCleaner would be a great addition!

   8 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. Shorter URLs or a generic login page

   When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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4. Bulk Add Custom Field Parameters Via CSV Import.

   Bulk Add Custom Field Parameters Via CSV Import.
   Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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5. Device Tagging

   Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.

   Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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6. Priviledged User Install Software for macOS

   If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.

   Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.

   I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted password could be delivered to the AteraAgent on the mac and the AteraAgent could decrypt the password in memory locally for use with the script calling the homebrew install, and it clears it from memory once used.

   If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.

   Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.

   I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted… more

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   0 comments  ·  Delete…  ·  Admin →
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7. Disk Active Time Metric

   Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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8. Add Spanish as a language option

   Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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9. Dashboard - Tickets closed per technician

   Hi Atera Support,
   Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
   This helps my team to be more competitive and also ensures who is being the most productive technician.
   Kind Regards

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   1 comment  ·  Dashboard  ·  Delete…  ·  Admin →
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10. to do

    It would be great to have a "To Do" or list of actions to complete before a ticket is marked as "Resolved" or "Closed". This is specially good for those "planned tickets" which we must resolve from time to time and we need to complete certain tasks, like "Backup VMs, Patch all Servers, Audit Security Alerts". The To Do list should be part of the ticket and the ticket should not be able to be marked as completed or resolved until all the tasks are resolved.

    8 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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11. Change the default language of the customerportal

    I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.

    8 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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12. MFA\2FA option within the password records

    Hi,

    If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.

    8 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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13. What's New On Your Network - weekly report

    I like the feature present in Spiceworks that sends a weekly report about what's new on the network in form of a resumee sent by email about newly installed software on machines (very useful and sometimes alerting), multiple instances of antiviruses on the same machine, antions needed on some network devices (eg printers).
    (I'm unsure if it's already present in Atera)

    8 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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14. Add New Trigger - Custom Fields

    The options to trigger automations should include a change to a custom field. These can be selected as a condition, but, we would like to use them as triggers.

    8 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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15. Add bank account information on invoice

    Banking detail on the invoice. For ex: account number so the client knows where to send payment

    8 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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16. 'New device added' alert

    It would be really useful if there is a way to receive a message every time a new device is added to Atera (everytime an atera agent is installed on a device). The 'customer health report' gives information about how many devices each customer currently has. But a way to get notified each and everytime a new one is added would be great. By an e-mail/report/alert or any method!!

    8 votes

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    0 comments  ·  Delete…  ·  Admin →
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17. Report PDF to e-mail

    ability to send automated reports in PDF format to email addresses.

    8 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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18. Wake on Lan Automation

    Wake on Lan for Updates via Automate

    8 votes

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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19. Customize ticket view

    Hello

    With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
    This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.

    So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
    Maybe also let us pick which panes we want to see, so we can remove irrelevant ones.
    Another idea would be to make the changes per ticket view. So if I have a view of all 'Open' tickets assigned to me, I don't need to see the 'Assigned technician' pane, so I'd filter that away for this specific view.

    Hello

    With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
    This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.

    So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
    Maybe also let us… more

    8 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. Retired Devices On Webroot

    Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched

    8 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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