4689 results found
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clickup
It would be amazing if you added a project management tool like ClickUp.
8 votes -
Splashtop - Ability to See When a Technician is Already Connected to a Session
A marker that shows if a technician, and which, is currently connected to a device's Splashtop session. Currently, the only way to find out is by getting the popup message when trying to connect. Even then, if you have more than 2-3 technicians, you don't see who's on it so you have to message around and wait for responses. This would be a convenient time saver.
8 votes -
asset report that includes devices
We neet to be able to run an asset report for our clients (and ourselves). It should include the devices along with the custom assets since devices are assets as well.
8 votes -
datto
Integration into Datto backup and Kaseya spanning would be a nice to have. Not critical.
8 votes -
Backup Option with Backblaze B2 Storage
Backblaze B2 storage, by far, is a much better value per GB and an easier sell for customers than Acronis and Axcient. These are the current B2 integrations https://www.backblaze.com/b2/integrations.html
Please add yourself to this list and come up with an option, if technically feasible.
8 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Ability to put agents into folders via Atera API
Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.8 votes -
Let us choose which endpoints are excempt from Remote Access (AnyDesk) deployment
By default AnyDesk get pushed to all endpoints (including servers which have the Atera Agent installed). While this is nice for user Machines - it's less then ideal for servers... Give us the option to exclude machines from AnyDesk Deployment. Or better yet: let us choose on which machines (machine type) we want to install anydesk
8 votes -
Integrate DUO as a 3rd party app
Integrate Duo, making deployment even easier for 2FA
8 votes -
mangement overview
Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features
8 votes -
Ability to cc users in Helpdesk Agent
Have the ability to cc other users in the ticket on the customer helpdesk agent
8 votes -
Show which devices are managed by InTune
Would also be nice to somehow link the machines from atera to intune(or at least have a section showing it’s managed by intune).
8 votes -
disable new interface
Put back the option to disable the new interface.
8 votes -
customers > tickets > default status selection customization
We have added custom ticket status' but when viewing a customer's tickets page it only ever selects :open" and "pending" by default and meeds to have your custom ones selected EVERY time you go back to that page.
We should have a way that we can set what ones are preselected by default so that we can see the tickets we need to for each customer quicker and easier
8 votes -
Notification somewhere on the ticket when there is no contract/expired/no more hours on contract
If a customer doesn’t have a contrat, then the technician shouldn’t be able to open a ticket. Would be good to have a pop up that says that there is no contract, or that the contract ended or expired, or no more block hours.
8 votes -
work from home
Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.
8 votes -
Central Signature for all employees
The option to have a central signature where you can put variables like %AGENTNAME%, %EMAILADDRESS%, %FUNCTION% and the like. That way we don't have to update the signatures manually for every employee, but centrally change it.
8 votes -
Need to create subfolders in main folders
For device management, we need the option to create subfolders in the main folders.
It will help to manage devices based on office locations.
8 votes -
unlock accounts and change passwords from app
it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great
8 votes -
Remind Users to Leave Teir Devices On at Night On Patch Day
It would be useful to display a pop up on logged in users' devices reminding to leave their devices turned on, on the night you are pushing out your patches.
8 votes
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