5056 results found
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IT Automation Feedback
When receiving the email from various reports (IT Automation Feedback) it is kind of useless since we don't see the machine affected so we have to click on View Analytics. It would be easy to have the list of machine in the summary.
Keep up the good work!!9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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List of all contracts and expiration dates
Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal
9 votes -
Active AnyDesk session on Device
Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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PCI DSS compliance reports
It would be beneficial to setup during the discovery some reports that complies with PCI DSS, this will assure most of us ways to increase our revenue stream.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Barracuda Cloud-to-Cloud Backups Integration
Acronis has a per GB charge. Barracuda has a per user model, so it is a flat fee with no per GB charge and no limit on data storage or number of backups.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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import tickets from zendesk
would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera
9 votes -
sensor
We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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be able to change font size
when replying to ticket you are unable to change the font size so when you are pasting things from other websites into your reply the font sizing for the whole email is off
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Set a default font when replying to tickets
I would like the option to set a default font instead of the default option being Source Sans Pro font
9 votes -
Order the quick reply templates
It would be useful to be able to order the quick reply templates rather than all new ones just going to the bottom of the list.
9 votes -
Differentiate IP restriction on mobile and web app
IP restriction affects the ability to use the mobile app if a phone uses dynamic IP
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better time sheet report
Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.
This issue isn't happening if a description is entered at the time entry.
It would be good that every time entries, even without description, would be shown at the date they are entered.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Personal views (Compact, detailed etc) for the different screens (Alerts, Tickets, Devices)
These views will be per technician
Similar to the different views for emails on Outlook9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Incident Tracking
Ability to easily track incidents for customers.
I.e Contoso has a limit of 5 tickets per month.
Upon the 6th ticket logged, a pop up comes up when an engineer accesses the newly created ticket, advising them the customer has exceeded the monthly incident allowance.
9 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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More Snippets
I would like a snippet for the email body when a user submits a ticket via email. It would allow me to add it to an email template so I can see what the details of the ticket are.
9 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Addition of Click to Call buttons
Click to call button to be added to all telephone entry points both on customer and contacts pages.
In the same way, we can now click to call on the new customer search view9 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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add a customer folder dropdown to the software inventory report
This would give users the ability to target a smaller subset of devices for the report. For example we have a folder that contains off-domain laptops.
9 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to deploy Helpdesk agent with specific parameter.
Example: enable chat, add html forwarding if they click on helpdesk, or execute a CMD, add email to option, in case specific client needs to reach support for specific software, they might select Request help for Program A and that will open their outlook with email send to programA@support.com. Also with custom form for specific client per deployment.
9 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Block folder inheritance for an agent
an the ability to block folder inheritance for an agent for threshold or automation.
9 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Need a report to tell me which devices for a customer are eligable for Windows 11
Need a report to tell me which devices for a customer are eligable for Windows 11
8 votes
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