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5046 results found

  1. I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
    Thanks

    9 votes

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  2. I would be useful to limit technicians to see only some threshold profiles and only some scripts.
    The scripts could be organized by folders.

    9 votes

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  3. When receiving the email from various reports (IT Automation Feedback) it is kind of useless since we don't see the machine affected so we have to click on View Analytics. It would be easy to have the list of machine in the summary.
    Keep up the good work!!

    9 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal

    9 votes

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    3 comments  ·  Reports  ·  Admin →
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  5. Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. It would be beneficial to setup during the discovery some reports that complies with PCI DSS, this will assure most of us ways to increase our revenue stream.

    9 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Acronis has a per GB charge. Barracuda has a per user model, so it is a flat fee with no per GB charge and no limit on data storage or number of backups.

    9 votes

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    0 comments  ·  Acronis  ·  Admin →
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  8. SECURITY RECOMMENDATION FOR ATERA.COM

    The alerts from ATERA.COM are mostly being sent to Quarantine by Exchange Online (Office 365) and, if this is happening for us, it will be happening for many other companies using Exchange Online.
    Whitelisting your domain under anti-spam policies doesn't overcome the problem (I've tried).
    Looking at your public DNS configuration, you have not setup three important components of your DNS and Email infrastructure to assure customers of your email security: these are SPF, DKIM and DMARC.
    Since you appear to be using Exchange Online/Office 365 for your email, it is a reasonably straightforward process and…

    9 votes

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  9. would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera

    9 votes

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  10. We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)

    9 votes

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    3 comments  ·  Devices  ·  Admin →
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  11. I would like the option to set a default font instead of the default option being Source Sans Pro font

    9 votes

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    1 comment  ·  Tickets  ·  Admin →
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  12. It would be useful to be able to order the quick reply templates rather than all new ones just going to the bottom of the list.

    9 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. IP restriction affects the ability to use the mobile app if a phone uses dynamic IP

    9 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  14. Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.

    This issue isn't happening if a description is entered at the time entry.

    It would be good that every time entries, even without description, would be shown at the date they are entered.

    9 votes

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    1 comment  ·  Reports  ·  Admin →
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  15. These views will be per technician
    Similar to the different views for emails on Outlook

    9 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  16. I would like a snippet for the email body when a user submits a ticket via email. It would allow me to add it to an email template so I can see what the details of the ticket are.

    9 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. Click to call button to be added to all telephone entry points both on customer and contacts pages.
    In the same way, we can now click to call on the new customer search view

    9 votes

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    1 comment  ·  Customers  ·  Admin →
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  18. Example: enable chat, add html forwarding if they click on helpdesk, or execute a CMD, add email to option, in case specific client needs to reach support for specific software, they might select Request help for Program A and that will open their outlook with email send to programA@support.com. Also with custom form for specific client per deployment.

    9 votes

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  19. an the ability to block folder inheritance for an agent for threshold or automation.

    9 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. I need to be able to manually mark Devices at "Inactive". Want to keep them for inventory, but don't want them to show up in sites or take scripts/patches. Also, this is different from retired devices, because I want it to be a manual process and just because a device hasn't been used in "X" amount of days doesn't mean it's inactive.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


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