5084 results found
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memory ram module configuration
It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.
9 votes -
Work from Home
Need to be able to quickly run a report to show which customers are using the Work from Home feature.
9 votes -
Ability for techs that don't have Admin privileges to add SNMP
Ability for techs that don't have Admin privileges to add SNMP devices.
9 votes -
See Remaining Hours of Block Hour Contract Directly on Ticket
Ability to see the remaining block hours directly on the ticket.
9 votes -
Send Email when Block Hour Contracts Is Almost Done
Contract: when a block-hour contract comes to almost the end, possibility to send an email and say "only a few hours left."
9 votes -
virtual appliance
It should be nice if you develope a virtual appliance for vmware/hyper-v in order to deploy an autonomous network discovery tool. We will be able to scan a network without need to use an agent for that.
9 votes -
Software License Tracking
It would be nice if Atera coulda track Third-Party licenses. For example, the device management screen would show if a copy of SolidWorks, Nitro Pro or Adobe Pro was installed and list the corresponding licenses. I know a few other RMM solutions have functionality like this. Would make tracking licensed software much easier.
9 votes -
Implement a SSH webshell for accessing devices on networks.
It would be awesome if we could get a SSH webshell to access devices such as Cisco networking equipment from SNMP or just by specifying DNS/IP info. It could use a specified agent to execute the function.
9 votes -
Text-message/email based MFA option
Use case for us is we have a license purchased for a monitor in the office to view tickets.
Sometimes after the session timeout, the person with the MFA is not in the office and it is inconvenient to start a new session.9 votes -
Increase Atera Online Backup Retention Period
I would like the ability to increase the retention period for Atera Online Backups. At the moment I believe it is defaulted to only retaining the last 30 days. It would be nice if we could change that period on a monthly basis. For example the last three months would be a good start. Using archive points is not a suitable solution because it does not cull older backups and they will just grow and grow.
9 votes -
Failed login
I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
Thanks9 votes -
it would be useful to limit technicians to see only some threshold profiles and only some scripts. The scripts could be organized by folders
I would be useful to limit technicians to see only some threshold profiles and only some scripts.
The scripts could be organized by folders.9 votes -
IT Automation Feedback
When receiving the email from various reports (IT Automation Feedback) it is kind of useless since we don't see the machine affected so we have to click on View Analytics. It would be easy to have the list of machine in the summary.
Keep up the good work!!9 votes -
List of all contracts and expiration dates
Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal
9 votes -
Active AnyDesk session on Device
Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.
9 votes -
PCI DSS compliance reports
It would be beneficial to setup during the discovery some reports that complies with PCI DSS, this will assure most of us ways to increase our revenue stream.
9 votes -
Barracuda Cloud-to-Cloud Backups Integration
Acronis has a per GB charge. Barracuda has a per user model, so it is a flat fee with no per GB charge and no limit on data storage or number of backups.
9 votes -
DKIM
SECURITY RECOMMENDATION FOR ATERA.COM
The alerts from ATERA.COM are mostly being sent to Quarantine by Exchange Online (Office 365) and, if this is happening for us, it will be happening for many other companies using Exchange Online.
Whitelisting your domain under anti-spam policies doesn't overcome the problem (I've tried).
Looking at your public DNS configuration, you have not setup three important components of your DNS and Email infrastructure to assure customers of your email security: these are SPF, DKIM and DMARC.
Since you appear to be using Exchange Online/Office 365 for your email, it is a reasonably straightforward process and…9 votes -
import tickets from zendesk
would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera
9 votes -
sensor
We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)
9 votes
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