5041 results found
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IT Automation Feedback
When receiving the email from various reports (IT Automation Feedback) it is kind of useless since we don't see the machine affected so we have to click on View Analytics. It would be easy to have the list of machine in the summary.
Keep up the good work!!9 votes -
List of all contracts and expiration dates
Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal
9 votes -
Active AnyDesk session on Device
Currently it does not show if another technician is logged into a device via Active AnyDesk Session. It would be awesome if the UI could have an indicator like AnyDesk icon changing colors if a technician is already remotely connected to a device.
9 votes -
PCI DSS compliance reports
It would be beneficial to setup during the discovery some reports that complies with PCI DSS, this will assure most of us ways to increase our revenue stream.
9 votes -
Barracuda Cloud-to-Cloud Backups Integration
Acronis has a per GB charge. Barracuda has a per user model, so it is a flat fee with no per GB charge and no limit on data storage or number of backups.
9 votes -
DKIM
SECURITY RECOMMENDATION FOR ATERA.COM
The alerts from ATERA.COM are mostly being sent to Quarantine by Exchange Online (Office 365) and, if this is happening for us, it will be happening for many other companies using Exchange Online.
Whitelisting your domain under anti-spam policies doesn't overcome the problem (I've tried).
Looking at your public DNS configuration, you have not setup three important components of your DNS and Email infrastructure to assure customers of your email security: these are SPF, DKIM and DMARC.
Since you appear to be using Exchange Online/Office 365 for your email, it is a reasonably straightforward process and…9 votes -
import tickets from zendesk
would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera
9 votes -
sensor
We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)
9 votes -
Set a default font when replying to tickets
I would like the option to set a default font instead of the default option being Source Sans Pro font
9 votes -
Order the quick reply templates
It would be useful to be able to order the quick reply templates rather than all new ones just going to the bottom of the list.
9 votes -
Differentiate IP restriction on mobile and web app
IP restriction affects the ability to use the mobile app if a phone uses dynamic IP
9 votes -
Better time sheet report
Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.
This issue isn't happening if a description is entered at the time entry.
It would be good that every time entries, even without description, would be shown at the date they are entered.
9 votes -
Personal views (Compact, detailed etc) for the different screens (Alerts, Tickets, Devices)
These views will be per technician
Similar to the different views for emails on Outlook9 votes -
More Snippets
I would like a snippet for the email body when a user submits a ticket via email. It would allow me to add it to an email template so I can see what the details of the ticket are.
9 votes -
Addition of Click to Call buttons
Click to call button to be added to all telephone entry points both on customer and contacts pages.
In the same way, we can now click to call on the new customer search view9 votes -
Ability to deploy Helpdesk agent with specific parameter.
Example: enable chat, add html forwarding if they click on helpdesk, or execute a CMD, add email to option, in case specific client needs to reach support for specific software, they might select Request help for Program A and that will open their outlook with email send to programA@support.com. Also with custom form for specific client per deployment.
9 votes -
Block folder inheritance for an agent
an the ability to block folder inheritance for an agent for threshold or automation.
9 votes -
IT and MSP Tenant cross sharing
Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into…
8 votes -
Improve User interface for SNMP devices
SNMP Devices UI is not friendly.
1)Passwords are behind 3 Menu clicks
2) Not possible to reorder OIDs
3) Not Possible to edit an OID to change text or condition value
4) Include a field to display the unit of a specific value .. Example MB, minutes, etc
4) would be great to add some simple arithmetic functions. some of OID numbers need to be divided by a value to make more sense of them. Example Storage use
5) Add the option to graph a value over time8 votes -
Add custom "Types" to use for tickets
It is quite limited to only have 4 "types" to choose from.
Incident
Problem
Request
ChangeSometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.
8 votes
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