5044 results found
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Default ticket priority
Be able to change default ticket priority from Low to Medium or other value.
9 votes -
Import ticket creation model
import GLPI model
9 votes -
Add HelpDesk Agent and Chat to the View Filter
It will be very useful to be able to filter a View by HelpDesk Agent and Chat activation status
9 votes -
Group IT Automation profiles & patching in folders or by customers
Set up folders to categorize and group your automation & patching. E.g.: group profiles by customer, or group them by type (patching, scripting etc.).
9 votes -
customers portal devices tab
Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)
9 votes -
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
9 votes -
memory ram module configuration
It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.
9 votes -
Work from Home
Need to be able to quickly run a report to show which customers are using the Work from Home feature.
9 votes -
Ability for techs that don't have Admin privileges to add SNMP
Ability for techs that don't have Admin privileges to add SNMP devices.
9 votes -
See Remaining Hours of Block Hour Contract Directly on Ticket
Ability to see the remaining block hours directly on the ticket.
9 votes -
Send Email when Block Hour Contracts Is Almost Done
Contract: when a block-hour contract comes to almost the end, possibility to send an email and say "only a few hours left."
9 votes -
Freely configurable date / time format
Freely configurable date / time format so that the user can set/select date/time himself
9 votes -
virtual appliance
It should be nice if you develope a virtual appliance for vmware/hyper-v in order to deploy an autonomous network discovery tool. We will be able to scan a network without need to use an agent for that.
9 votes -
Software License Tracking
It would be nice if Atera coulda track Third-Party licenses. For example, the device management screen would show if a copy of SolidWorks, Nitro Pro or Adobe Pro was installed and list the corresponding licenses. I know a few other RMM solutions have functionality like this. Would make tracking licensed software much easier.
9 votes -
Run Automation Profiles on-demand on specific agents (like scripts)
It would be great to have the option to run an automation profile on a specific agent computer on demand, the way we can scripts. I know we can setup automation profiles, assign customers or agents, then run them on everything they are assigned to. That works fine most of the time. Having the option to not just run scripts on demand for specific agents, but also automation profiles the same way would save us a lot of support time. Possibly even running an automation profile on an alert, the way we can assign scripts now.
9 votes -
Implement a SSH webshell for accessing devices on networks.
It would be awesome if we could get a SSH webshell to access devices such as Cisco networking equipment from SNMP or just by specifying DNS/IP info. It could use a specified agent to execute the function.
9 votes -
Text-message/email based MFA option
Use case for us is we have a license purchased for a monitor in the office to view tickets.
Sometimes after the session timeout, the person with the MFA is not in the office and it is inconvenient to start a new session.9 votes -
Increase Atera Online Backup Retention Period
I would like the ability to increase the retention period for Atera Online Backups. At the moment I believe it is defaulted to only retaining the last 30 days. It would be nice if we could change that period on a monthly basis. For example the last three months would be a good start. Using archive points is not a suitable solution because it does not cull older backups and they will just grow and grow.
9 votes -
Failed login
I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
Thanks9 votes -
it would be useful to limit technicians to see only some threshold profiles and only some scripts. The scripts could be organized by folders
I would be useful to limit technicians to see only some threshold profiles and only some scripts.
The scripts could be organized by folders.9 votes
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