More Snippets
I would like a snippet for the email body when a user submits a ticket via email. It would allow me to add it to an email template so I can see what the details of the ticket are.
9
votes
Tyson Moore
shared this idea
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Cesar Gonzalez
commented
Please the snipets are very very limited at this moment...
please add the option to make possible in the email templates send a last technician note as snippet marked as "Resolution" or something like that