4837 results found
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phone and sms notifications
We would like to receive notifications about server and system down through phone or SMS. Email notifications can be blocked by a spam filter or easily overlooked.
8 votes -
An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
8 votes -
Availability Monitoring
The ability to filter for "Availability Monitoring" enabled/disabled in the device list.
8 votes -
Scheduling and better management of the software "uninstall" feature
The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.
If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.
8 votes -
Use single browser tab for Screenconnect sessions.
Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.
8 votes -
Bulk Import of Custom Field for Agents
Dear Support,
There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.Request you to please review this feature board request.
8 votes -
GEO Location
In the Device information it would be nice to have a geo location visible
8 votes -
Email Parsing Rules
We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.
These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.
I feel this is a 2 part request.
Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
CONDITIONS
Ticket Field: Ticket Body,…
8 votes -
CCLeaner Integration
CCleaner would be a great addition!
8 votes -
Shorter URLs or a generic login page
When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.
8 votes -
knowledgebase
Ability to backup the knowledgebase would be very useful. Thank you!
8 votes -
Bulk Add Custom Field Parameters Via CSV Import.
Bulk Add Custom Field Parameters Via CSV Import.
Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).8 votes -
8 votes
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Disk Active Time Metric
Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.
8 votes -
Add Spanish as a language option
Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.
8 votes -
Dashboard - Tickets closed per technician
Hi Atera Support,
Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
This helps my team to be more competitive and also ensures who is being the most productive technician.
Kind Regards8 votes -
to do
It would be great to have a "To Do" or list of actions to complete before a ticket is marked as "Resolved" or "Closed". This is specially good for those "planned tickets" which we must resolve from time to time and we need to complete certain tasks, like "Backup VMs, Patch all Servers, Audit Security Alerts". The To Do list should be part of the ticket and the ticket should not be able to be marked as completed or resolved until all the tasks are resolved.
8 votes -
Change the default language of the customerportal
I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.
8 votes -
MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
8 votes -
Alert notifications
Need the ability to upload a new sound for alert notifications.
8 votes
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