5049 results found
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8 votes
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CRM integrations
Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....
8 votes -
Audit IT Integration
Audit IT Integration
8 votes -
Inventory and Asset decommissioning reports.
Warranty Master /Scale Pad added to the apps site, or adding these features to your current reporting. This will greatly help with life cycle and budgeting for IT departments and for MSPs for Clients. Ability to count devices, and retire them with assets value.
8 votes -
clickup
It would be amazing if you added a project management tool like ClickUp.
8 votes -
Splashtop - Ability to See When a Technician is Already Connected to a Session
A marker that shows if a technician, and which, is currently connected to a device's Splashtop session. Currently, the only way to find out is by getting the popup message when trying to connect. Even then, if you have more than 2-3 technicians, you don't see who's on it so you have to message around and wait for responses. This would be a convenient time saver.
8 votes -
asset report that includes devices
We neet to be able to run an asset report for our clients (and ourselves). It should include the devices along with the custom assets since devices are assets as well.
8 votes -
datto
Integration into Datto backup and Kaseya spanning would be a nice to have. Not critical.
8 votes -
Backup Option with Backblaze B2 Storage
Backblaze B2 storage, by far, is a much better value per GB and an easier sell for customers than Acronis and Axcient. These are the current B2 integrations https://www.backblaze.com/b2/integrations.html
Please add yourself to this list and come up with an option, if technically feasible.
8 votes -
splashtop
Granularity of control of where Splashtop is installed.
Instead of All On or All Off for everyone, allow to choose on a per agent, or at least a per customer basis.8 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Ability to put agents into folders via Atera API
Atera's API already lets me create and delete folders, we have a project coming up where we're going to have to move all of a client's PCs based on their names, and it would be much easier if we could use the atera API to automate it.
This could also help our deployment process, if we could use an API call to put a new PC into it's required folder immediately.8 votes -
Let us choose which endpoints are excempt from Remote Access (AnyDesk) deployment
By default AnyDesk get pushed to all endpoints (including servers which have the Atera Agent installed). While this is nice for user Machines - it's less then ideal for servers... Give us the option to exclude machines from AnyDesk Deployment. Or better yet: let us choose on which machines (machine type) we want to install anydesk
8 votes -
Integrate DUO as a 3rd party app
Integrate Duo, making deployment even easier for 2FA
8 votes -
mangement overview
Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features
8 votes -
Ability to cc users in Helpdesk Agent
Have the ability to cc other users in the ticket on the customer helpdesk agent
8 votes -
Show which devices are managed by InTune
Would also be nice to somehow link the machines from atera to intune(or at least have a section showing it’s managed by intune).
8 votes -
disable new interface
Put back the option to disable the new interface.
8 votes -
Notification somewhere on the ticket when there is no contract/expired/no more hours on contract
If a customer doesn’t have a contrat, then the technician shouldn’t be able to open a ticket. Would be good to have a pop up that says that there is no contract, or that the contract ended or expired, or no more block hours.
8 votes -
work from home
Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.
8 votes
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