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to do

It would be great to have a "To Do" or list of actions to complete before a ticket is marked as "Resolved" or "Closed". This is specially good for those "planned tickets" which we must resolve from time to time and we need to complete certain tasks, like "Backup VMs, Patch all Servers, Audit Security Alerts". The To Do list should be part of the ticket and the ticket should not be able to be marked as completed or resolved until all the tasks are resolved.

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Jose Angel Rivera shared this idea  ·   ·  Report…  ·  Admin →
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  • Paul Greeff commented  ·   ·  Report

    We use Atera tickets to track time spent on projects, and not just day-to-day support requests. Currently we use Excel files to track actions against each task or phase in a project, but it would be very useful to have a list of tasks in the ticket to check off when completed, so the pending items can be seen easily when viewing the ticket.