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  1. 1 vote

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Jose Angel Rivera shared this idea  · 
  2. 2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Jose Angel Rivera shared this idea  · 
  3. 14 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  4. 140 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera supported this idea  · 
  5. 9 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  6. 28 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera supported this idea  · 
  7. 8 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera supported this idea  · 
  8. 51 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  9. 175 votes

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    21 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

    Jose Angel Rivera supported this idea  · 
  10. 32 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    We have accidentally moved the status of this request to "Planned", as a similar feature is currently being developed - the ability to run time based automations (such as automatically closing a pending ticket after X hours). 


    This new capability will allow you to automate a lot of workflows, however it will not be based on alerts. 

    You will be able to set up automation to close tickets that were opened from an alert if they haven't been touched for X hours though. 


    For the time being, we will revert the status of this request, and consider it for future development


    Thank you for understanding,


    The Product team

    Jose Angel Rivera supported this idea  · 
  11. 14 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera supported this idea  · 
  12. 41 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  13. 4 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  14. 8 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  15. 5 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  16. 9 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera shared this idea  · 
  17. 28 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jose Angel Rivera supported this idea  · 
  18. 238 votes

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    Under Review  ·  32 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Jose Angel Rivera commented  · 

    It would be very nice to have the option to show all the operations running from the Atera agent on the Helpdesk Agent, or just have another icon for the Atera Agent. Some of my customers want to know what is running on their servers and computers, so some feedback for the end user is always welcomed.

    Jose Angel Rivera supported this idea  · 
  19. 139 votes

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    Jose Angel Rivera supported this idea  · 
  20. 630 votes

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    Planned  ·  23 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Jose Angel Rivera supported this idea  · 
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