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16 results found

  1. Forced log out

    26 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Paul Greeff commented  · 

    There has been no further comment on this request for two and a half years. Not sure how many votes you need to push this over the line, but it really would be great not to be logged out unexpectedly.

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    Paul Greeff commented  · 

    If a session time-out is absolutely necessary, can you add a prompt on-screen with a 30 second countdown? I have been logged out while updating a ticket dozens of times and it is very disruptive.

    Paul Greeff supported this idea  · 

  2. Advanced Filters - Media Type

    5 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Paul Greeff supported this idea  · 

  3. to do

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Greeff commented  · 

    We use Atera tickets to track time spent on projects, and not just day-to-day support requests. Currently we use Excel files to track actions against each task or phase in a project, but it would be very useful to have a list of tasks in the ticket to check off when completed, so the pending items can be seen easily when viewing the ticket.

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  4. Auditability and compliance

    69 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Paul Greeff supported this idea  · 

  5. Warranty Information Collection

    516 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paul Greeff supported this idea  · 

  6. Audit Logs not showing Atera Scripts being deleted/created/modified

    19 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Paul Greeff commented  · 

    Recently somebody deleted a script in our setup and the log does not show this. I assume it was not a malicious act, but without knowing who dunnit, I dunno who to keel-haul. I imagine the chaos if an employee went rogue right before leaving the company and caused havoc in Atera - how would we know what was done? How would we know things are being done before a lot of damage is done?

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  7. Audit Report for All Companies not just one at a time.

    10 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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  8. More info in Audit Log

    12 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Paul Greeff supported this idea  · 

  9. Hardware inventory

    644 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Paul Greeff supported this idea  · 

  10. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paul Greeff supported this idea  · 

  11. Free Dashboard Account

    920 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Paul Greeff supported this idea  · 

  12. Enable time-out to automatically sign out of Atera if inactive for given time

    11 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  13. Edit Ticket Notes

    247 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  14. Project Ticket

    240 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  15. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  16. Integration with Direct messages systems

    840 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Paul Greeff supported this idea  ·