Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
Paul Rose
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Mike Mascaro
commented
I don't like that Restore tabs allows someone back to the Portal with-out 2FA, little bit of a security issue.
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GregD
commented
+1 vote. Option to not log out at all too.
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Paul Greeff
commented
There has been no further comment on this request for two and a half years. Not sure how many votes you need to push this over the line, but it really would be great not to be logged out unexpectedly.
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Paul Rose
commented
Would like to see an "idle" time out setting we can set on the admin panel, some people almost never log out, some juniors should have short set times
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Michael DiTocco
commented
Another thought may be to have a timeout setting for each technician. Some technicians may only need X number of hours access prior to being logged out. (i.e. helpdesk technician may only need 8 hours) Others may work in an environment where they don't need/want the 24 hour logout. (i.e. MSP/business owner/supervisor who works extended hours) I've lost more time and tickets because it abruptly logs me out! Many sites/apps give you a 15 or 30 day option prior to requiring credential validation/logout. I'm a new user to Atera, and that is my #1 complaint!
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Paul Greeff
commented
If a session time-out is absolutely necessary, can you add a prompt on-screen with a 30 second countdown? I have been logged out while updating a ticket dozens of times and it is very disruptive.