4703 results found
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Allow customers to view/export timesheets from the customer portal
It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.
Exporting and adding timesheets to invoices every month is exhausting!
7 votes -
IT Automation queue per automation profile
There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.
It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
If not set the general setting can be honored.7 votes -
GEO Location
In the Device information it would be nice to have a geo location visible
7 votes -
work from home
Multiple devices can be accessible/assigned to a single user
PLEASE
7 votes -
2FA
Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.
7 votes -
malwarebytes
Malwarebytes Add-On Feature Module
Recommendation to add DNS Filtering/Content Filtering.7 votes -
knowledgebase
Ability to backup the knowledgebase would be very useful. Thank you!
7 votes -
Alert schedule profile
Alert schedule profile
Create Schedule profile that can be imposed on specific Alert or Threshold profile
When alert should be active or not .
( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )Scheduled profiles can be used for other needs in the app other then Alerts
Thnanks
7 votes -
White Label custmer facing ticket schedule
Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]
7 votes -
CheckBox option under Folders
Under folders, have the checkbox ability as well so we can select some devices
7 votes -
Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
Enable One way Chat & features
We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files…
7 votes -
7 votes
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gdata
Hi,
We use G-Data Endpoint security.
Atera show the G-Data, but not the Status of the virusscanner.
Is it possible to integrate the status of it ?Best regards
Jan Wynen7 votes -
assign default technician
It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified
7 votes -
Send Patch & Automation Feedback report AFTER automation profile ended
Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.
- Cool that Atera can schedule reports
- Cannot schedule reports on right…
7 votes -
temperature monitoring
Its not a new thing, its an improvement for an existing one.
"Hardware Temperature Monitoring"
As a system administrator, it will be amazing to have a tool that can monitor the CPU and memory usage, but it will be even better to be able to monitor the endpoint devices hardware temperature so I could know when to acrivate the warrenty\ replace a specific hardware instead the entire pc.7 votes -
Assignee / Technician History as Internal Notes
Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.
7 votes -
colour tickets priority
please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by
1) marking the whole div/row as "red" when it's critical/high
2) having the priority values displayed with coloured bubles - similarly to status have itsuggested colour schema: (low) Blue > Green > Yellow > Red (critical)
note: I know there is a filter for that, but that's an additional step which can be easily eliminated
thank you
7 votes -
Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.7 votes
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