4886 results found
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work from home
Multiple devices can be accessible/assigned to a single user
PLEASE
7 votes -
2FA
Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.
7 votes -
malwarebytes
Malwarebytes Add-On Feature Module
Recommendation to add DNS Filtering/Content Filtering.7 votes -
API Contract write functionality
The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.
7 votes -
custom values monitoring
Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device
7 votes -
Device Tagging
Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.
Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)
7 votes -
White Label custmer facing ticket schedule
Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]
7 votes -
CheckBox option under Folders
Under folders, have the checkbox ability as well so we can select some devices
7 votes -
Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
Enable One way Chat & features
We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files…
7 votes -
Assignee / Technician History as Internal Notes
Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.
7 votes -
7 votes
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Dashboard - Tickets closed per technician
Hi Atera Support,
Please could you create a Dashboard that shows the number of tickets closed per a technician per a day.
This helps my team to be more competitive and also ensures who is being the most productive technician.
Kind Regards7 votes -
Change the default language of the customerportal
I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.
7 votes -
Pin reply or internal note to the top of ticket
The ability to pin a reply or internal note to the top of a ticket.
In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.7 votes -
Select custom dates for billing batch
We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.
7 votes -
We need a feature of API – getting a list of installed applications per agent.
We need a feature of API – getting a list of installed applications per agent.
This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.
7 votes -
ticket notes
Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.
7 votes -
SNMP
SNMP Überwachung
SNMP TRAP Integration7 votes -
Satisfied Customers Report
In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.
7 votes
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