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  1. It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the…

    7 votes

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  2. It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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  3. We need to be able to generate a report of remote access to devices broken down by technicians and connection time (start/stop). This would be invaluable from a billing perspective and to prove to clients that may have issues when we are actually working for them.

    7 votes

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  4. It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.

    7 votes

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  5. Integrate Duo, making deployment even easier for 2FA

    7 votes

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  6. Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features

    7 votes

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  7. Configuration policy is missing elements:
    Bitlocker number, GPO configuration, putting computer to sleep, modify the password

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. It is crucial for us to have a 2FA check when deleting bulk of data, such as a site.

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  9. It is crucial that my company and I are able to monitor the health of our clients hard drives, and currently the only option is a S.M.A.R.T. alert, which doesn't seem to function in my experience. An improved version of this or a drive monitor script / display on the device dashboard would be perfect.

    7 votes

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  10. Add link to an invoice: For example, we'd like to attach a link to the invoice that will direct them to a third party where they can enter credit card or bank details to make the payment

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  11. Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.

    Like Streamer Service of Splashtop that maintains the health of the main remote access service
    I know, I can use a simple script or task scheduler, but it's just an idea...

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.

    7 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. We would like to be able to upload installers for software that is not available under bundles

    Another idea - Could you add the SentinelOne installers?

    7 votes

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  14. Allow to update Splashtop from installation and software package creation

    7 votes

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  15. Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device

    7 votes

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  16. We're requesting the ability to manage the Access Control List within AnyDesk from Atera.

    This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.

    This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.

    7 votes

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  17. The Max Run Time in Atera is 60 min and we want more time please.

    7 votes

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  18. Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.

    7 votes

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  19. For device management, we need the option to create subfolders in the main folders.

    It will help to manage devices based on office locations.

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. We have lots of remote employees and would like to know if they are exactly working. I would like to be able to report one a single user or compare the entire company.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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