4743 results found

1. malwarebytes

   Malwarebytes Add-On Feature Module
   Recommendation to add DNS Filtering/Content Filtering.

   7 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. knowledgebase

   Ability to backup the knowledgebase would be very useful. Thank you!

   7 votes

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   0 comments  ·  Delete…  ·  Admin →
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3. Export ticket fields to CSV

   I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

   There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

   7 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Alert schedule profile

   Alert schedule profile

   Create Schedule profile that can be imposed on specific Alert or Threshold profile
   When alert should be active or not .
   ( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )

   Scheduled profiles can be used for other needs in the app other then Alerts

   Thnanks

   7 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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5. White Label custmer facing ticket schedule

   Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]

   7 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. CheckBox option under Folders

   Under folders, have the checkbox ability as well so we can select some devices

   7 votes

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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7. Filter devices based on user activity

   When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.

   I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.

   This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.

   7 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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8. Enable One way Chat & features

   We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files to chat too. The option to only allow the technician to begin a chat rather than both ways. The whole process from starting a chat needs to be speeded up.

   We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files… more

   7 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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9. Ticket Type = Project
   7 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. gdata

    Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. assign default technician

    It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified

    7 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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12. Send Patch & Automation Feedback report AFTER automation profile ended

    Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
    Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)

    This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.

    • Cool that Atera can schedule reports
    • Cannot schedule reports on right time

    Currently, we have scheduled all patch automation feedback to send them to our customers "once a month". This works quite well as long as the first week is also the first dates:
    Problem is, if e.g. 1st of June is on Wednesday and the report will be sent then, the feedback is empty because the day before nothing was patched (it will be patched on first Tuesday of month)

    This is miserable from Atera that it is that difficult to implement a feature that is working and makes sense.

    • Cool that Atera can schedule reports
    • Cannot schedule reports on right… more
    7 votes

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    2 comments  ·  Reports  ·  Delete…  ·  Admin →
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13. Assignee / Technician History as Internal Notes

    Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. Pin reply or internal note to the top of ticket

    The ability to pin a reply or internal note to the top of a ticket.
    In a lot of cases, customers send the most relevant information in the first comment in the ticket and it would be very convinient to be able to pin that or another relevant reply/note, so that it is always shown at the top, when you open the ticket.

    7 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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15. Power consumption overview

    Measure power consumption of devices and generate a monthly cost overview with local electricity prices

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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16. Select custom dates for billing batch

    We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.

    7 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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17. ticket notes

    Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.

    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Satisfied Customers Report

    In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.

    7 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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19. Block Hour contract ends when there are no more hours

    Block Hour Contract ends when there are no more hours

    7 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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20. SonicWALL Capture Client Integration

    Integrate SonicWALL Capture Client monitors and alerts..

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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