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5042 results found

  1. Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  2. Using Intune for pushing software deployment. They are better integrated with Microsoft. Easier to push policies.

    7 votes

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  3. A way to restrict access to knowledge base items. For example, a general\all user Knowledge Base AND a Technicians-Only Knowledge Base.

    This would allow technicians to 'inform' other technicians of their additions\automations\scripts etc.

    7 votes

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  4. Ability to add specific required custom fields to different ticket types.

    7 votes

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  5. I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.

    I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.

    7 votes

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    3 comments  ·  Alerts  ·  Admin →
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  6. add list of activated devices for "work from home" near the subscription panel of "work from home"

    7 votes

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    0 comments  ·  Billing  ·  Admin →
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  7. None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. Provide the ability to export knowledge base article as a .pdf, .docx format, or .csv.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. The Helpdesk Agent chat notification noise sounds terrible. There should be an option to change it.

    7 votes

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  10. Integrate AzureAd to be able to Deploy Agents to Cloud-Only Devices without onprem AD

    7 votes

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  11. It would be very nice to have a feature to set a default language on a customer portal. Like in my own case, i only have danish customers, but i cannot set the default language to be in danish only.

    7 votes

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  12. Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.

    7 votes

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  13. Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)

    7 votes

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  14. 7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the…

    7 votes

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  16. It would be great to be able to queue scripts in an automation profile to run one after the other rather than all at once. This would allow for running "close software" before an edit to the software is made or allowing for the first script to complete a task that is needed for the second script to run.

    7 votes

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  17. We need to be able to generate a report of remote access to devices broken down by technicians and connection time (start/stop). This would be invaluable from a billing perspective and to prove to clients that may have issues when we are actually working for them.

    7 votes

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  18. It would be great to have the "My Activities" included in the Atera console so we don't have to go looking for it elsewhere and can just open it from the console without having to log in again.

    7 votes

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  19. Integrate Duo, making deployment even easier for 2FA

    7 votes

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  20. Configuration policy is missing elements:
    Bitlocker number, GPO configuration, putting computer to sleep, modify the password

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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