4784 results found

1. Agent Option for Silent Installer or not

   Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.

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2. Software Uninstall - No Restart!

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults and/or additional configurable items.

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults… more

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3. retired devices

   It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.

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4. Ability to see missing Patches on offline device

   Ability to see missing Patches on offline device

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Alerts when failed attempts logins on server or workstation

   Like the solarwinds solution, I would like to have an alert when the login count for a server or workstation reaches 5 failed attempts with the account name used to try to login

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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6. Exports All Reports in PDF

   Have all reports exported in PDF Format

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7. Possible to put an Export Button for Recent Process report?

   Possible to put an Export Button for Recent Process report?

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8. We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"

   Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.

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9. Allow customers to view/export timesheets from the customer portal

   It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.

   Exporting and adding timesheets to invoices every month is exhausting!

   7 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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10. IT Automation queue per automation profile

    There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.

    It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
    If not set the general setting can be honored.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. work from home

    Multiple devices can be accessible/assigned to a single user

    PLEASE

    7 votes

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    0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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12. 2FA

    Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.

    7 votes

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    0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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13. malwarebytes

    Malwarebytes Add-On Feature Module
    Recommendation to add DNS Filtering/Content Filtering.

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Export ticket fields to CSV

    I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

    There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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15. Alert schedule profile

    Alert schedule profile

    Create Schedule profile that can be imposed on specific Alert or Threshold profile
    When alert should be active or not .
    ( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )

    Scheduled profiles can be used for other needs in the app other then Alerts

    Thnanks

    7 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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16. White Label custmer facing ticket schedule

    Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. CheckBox option under Folders

    Under folders, have the checkbox ability as well so we can select some devices

    7 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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18. Enable One way Chat & features

    We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files to chat too. The option to only allow the technician to begin a chat rather than both ways. The whole process from starting a chat needs to be speeded up.

    We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files… more

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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19. gdata

    Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. assign default technician

    It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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