5082 results found

1. Accessible satisfaction Survey

   Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

   We request the implementation of comprehensive accessibility features within Atera's survey system. This includes ensuring that survey options are properly labeled for screen reader compatibility and enabling seamless interaction with the survey interface for users with visual impairments. Additionally, improvements to the web version of the survey to address accessibility issues are essential.

   Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.

   We request the implementation of comprehensive accessibility features within Atera's survey system.… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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2. advanced report

   Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"

   or

   "Show me all of the local administrator accounts for customer xyz"

   or

   "all open tcp 3389 for ip range 192.168.1.x"

   7 votes

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   1 comment  ·  Delete…  ·  Admin →
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3. Work From Home with Windows Server

   It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.

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   1 comment  ·  Work From Home  ·  Delete…  ·  Admin →
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4. Merging tickets should merge cc'd recipients

   Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A

   I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge of duplicate tickets.

   Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A

   I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge… more

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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5. Security - Potential CVEs XLS file export

   At the Security - Potential CVEs , the exported xls file with the CVEs records (Summary and Detailed sheets) appears without the expanded detailed information of the CVE.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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6. Patch Logging

   It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.

   We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. Invoice Formatting and features

   Hi,

   Suggesting some additional features such as..

   • Reorder line items
   • Group items such Product, Labor etc.
   • A space for details or a note
   • Export to excel
   • Option not to print or display tax & rate per line item

   Thank you

   7 votes

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   1 comment  ·  Billing  ·  Delete…  ·  Admin →
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8. Resizable File Transfer Window, ability to download folders from File Transfer, able to resize the headings in File Transfer

   It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able to download and upload entire folders as opposed to individual files as this is really tedious. Thanks.

   It would be really useful to have the ability to resize the File Transfer window as currently, I am finding that long paths are unreadable as they are turned to a series of ..... when looking at the left side of the window. It would also be nice to be able to resize the headings like; Name, Type, Size, etc. to be able to see the full file name. Also I'd like to be able to see date modified, date created, date deleted etc. and a configurable view for File Transfer. Lastly, it would be really nice to be able… more

   7 votes

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   1 comment  ·  Delete…  ·  Admin →
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9. Attach files to script

   Would like an option to add files to a script, the other RMM we worked with had this option.

   7 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Include Atera automated activity in Recent Processes

    Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Automatic close Alerts

    So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice for many different service restart script

    So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice… more

    7 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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12. branding color

    Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Dashboard - Compliance/Health Widgets

    The Dashboard should have widgets for a compliance overview. Clients missing critical & security updates. Clients missing Anti-Virus software, or disabled/stopped, behind AV updates. Windows Firewall status active/disabled.

    7 votes

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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14. dynamic agents for SNMP devices

    When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device

    7 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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15. Endpoint Patch Management - Third Party Software

    Updating third Party Software via Chocolatey by Endpoint Patch Management.
    It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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16. Reboot Countdown

    Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.

    7 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. New device UI: filter by advanced and custom fields

    New device UI: filter by advanced and custom fields

    7 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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18. Include Department on user import

    I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).

    The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?

    The response I got from Atera Support was this:

    "
    At this moment, there is no option to add a Department when uploading a list of contacts.
    As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is to do so manually.
    "

    We have a modest-sized company and will have to manually assign departments to 325 users we are importing. This is not what "10x efficiency for I.T. teams" looks like, in my opinion.

    I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).

    The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?

    The response I got from Atera Support was this:

    "
    At this moment, there is no option to add a Department when uploading a list of contacts.
    As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is… more

    7 votes

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    2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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19. Have more options from the integration inside atera. Dahboard, etc

    Have more options from the integration inside atera. Dahboard, etc

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. Download Atera admin app on laptop or PC

    Download Atera admin app on laptop or PC

    7 votes

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    2 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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