5016 results found

1. Scheduling and better management of the software "uninstall" feature

   The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.

   If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"

   Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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3. Allow customers to view/export timesheets from the customer portal

   It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.

   Exporting and adding timesheets to invoices every month is exhausting!

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. IT Automation queue per automation profile

   There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.

   It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
   If not set the general setting can be honored.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. GEO Location

   In the Device information it would be nice to have a geo location visible

   7 votes

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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6. Email Parsing Rules

   We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.

   These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.

   I feel this is a 2 part request.

   1. Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
      For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
      CONDITIONS
      Ticket Field: Ticket Body, Operator: Contains, Expected Value: "string"
      ACTION
      Action Type: Match to Client, Related Field/Email Template: Condition Matches Custom Field Value
      The above result will link the ticket to the contact that has the custom field set and matches the condition.

   2. Actions
      Add another option to Action Types to Auto Close a ticket if the above and another string in the email body match.

   I hope this makes sense to all. I have created some screenshots to help make this a little clearer.

   Saved to Shared Google Drive: https://drive.google.com/drive/folders/1yNelgZryRWtVYCWV87EJ2M7qLpDvOxlw?usp=sharing

   We get many emails daily from various software solutions we run for our clients. Example: 3CX Alerts, SentinelOne Alerts, AFI Backup Alerts.

   These emails come from a single no-reply email address, and information about which client it relates to is in the body of the email.

   I feel this is a 2 part request.

   1. Add the ability to parse the email body for a particular string that can be compared to a custom field entry on a contact/company.
      For example, our backup software contains a string in the body that reads "Google Workspace domain: domainname.com"
      CONDITIONS
      Ticket Field: Ticket Body,… more

   7 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. work from home

   Multiple devices can be accessible/assigned to a single user

   PLEASE

   7 votes

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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8. 2FA

   Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.

   7 votes

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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9. malwarebytes

   Malwarebytes Add-On Feature Module
   Recommendation to add DNS Filtering/Content Filtering.

   7 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. API Contract write functionality

    The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. custom values monitoring

    Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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12. Device Tagging

    Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.

    Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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13. White Label custmer facing ticket schedule

    Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. CheckBox option under Folders

    Under folders, have the checkbox ability as well so we can select some devices

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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15. Filter devices based on user activity

    When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.

    I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.

    This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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16. Enable One way Chat & features

    We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files to chat too. The option to only allow the technician to begin a chat rather than both ways. The whole process from starting a chat needs to be speeded up.

    We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files… more

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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17. Ticket Type = Project
    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. gdata

    Hi,

    We use G-Data Endpoint security.
    Atera show the G-Data, but not the Status of the virusscanner.
    Is it possible to integrate the status of it ?

    Best regards
    Jan Wynen

    7 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. assign default technician

    It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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20. Assignee / Technician History as Internal Notes

    Internal note on tickets for when technician is assigned or unassigned, and who completed that action at what time.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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