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5046 results found

  1. The old UI layout is the most efficient and most productive IMHO even compared to other ticketing systems. I don't have any issues with adding new capabilities and features but there should also be an option to have the old UI with the new features. Thanks!

    7 votes

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  2. Put back the option to use the old interface

    7 votes

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  3. Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.

    Like Streamer Service of Splashtop that maintains the health of the main remote access service
    I know, I can use a simple script or task scheduler, but it's just an idea...

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.

    7 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. We would like to be able to upload installers for software that is not available under bundles

    Another idea - Could you add the SentinelOne installers?

    7 votes

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  6. I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.

    I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.

    My current use case is this:
    We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Allow to update Splashtop from installation and software package creation

    7 votes

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  8. Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device

    7 votes

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  9. We're requesting the ability to manage the Access Control List within AnyDesk from Atera.

    This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.

    This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.

    7 votes

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  10. The Max Run Time in Atera is 60 min and we want more time please.

    7 votes

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  11. Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.

    7 votes

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  12. For device management, we need the option to create subfolders in the main folders.

    It will help to manage devices based on office locations.

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Ability to store script variable options and have these available as dropdown selection boxes instead of plain text boxes when running the script.

    7 votes

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  14. On an agent you can choose a date format for a custom field, which works great. However when you run the Auditor report and it includes this field, Excel can't sort by the dates because it doesn't recognise the format.

    Please can you change the date format into something Excel can easily recognise? Thanks in advance :)

    7 votes

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    4 comments  ·  Reports  ·  Admin →
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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration and we understand the relevance of your request.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  15. We have lots of remote employees and would like to know if they are exactly working. I would like to be able to report one a single user or compare the entire company.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.

    ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.

    7 votes

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  17. "Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.

    7 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  18. We would like to be able to add products and expenses to tickets while in the ticket creation page.

    Currently a ticket needs to be fully created, then open the product and expenses menu in order to add products to a ticket. It would be beneficial to workflows of creating tickets where products are being delivered or purchased to be able to add them before opening up the ticket.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. This will be ideal for admins who run the helpdesk agent script for all their customers. One will be able to see who all has the helpdesk agent installed.

    7 votes

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  20. When you're done with ND, everything associated with it should be removed (ex: NMAP packages.). Should be an auto-delete so nothing stays on the customer's end.

    7 votes

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