4757 results found
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Add "Pause" option to tickets
When on a ticket, it'd be a good idea to pause a ticket than outright stop it.
7 votes -
restart service remotely as administrator
Ability to restart a service remotely as administrator
7 votes -
Option to unlink Contact from Agent
Currently, if there are multiple Tickets open from one Contact, and the Agent is changed on one, it is automatically changed on the other. This causes issues in three cases.
1- If there is a main Contact for a Customer that all requests go through, there will likely be multiple Tickets open for different devices.
2- For new user/hardware deployments, requests generally come from one Contact. We may get a couple in a row, somewhat overlapped, but unrelated.
3- If a user has multiple devices and has a ticket open for each, as stated in the request below
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44068440It…
7 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.7 votes -
Delete messages from ticket conversation history
Have the ability do delete messages from ticket conversation history. We have been accidentally sent confidential information not intended for us and there is no way to remove this from Atera.
7 votes -
Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
Instant messaging direct to Device desktops
i'd like to be able to ping an instant message direct to a users desktop from Atera, for example sometimes i like to remind people that they haven't rebooted for a week or so and instead of emailing it would be good if i could send an instant message that would pop up on their screen so they'd see it straight away, it would also be good to be able to ping a message to all devices at once.
7 votes -
The ability to mark Patches and updates as suspected bad.
The ability to mark a Patch or Update as suspected bad. If so many Atera users mark one as suspected bad then Atera automatically suspends the install for all other Atera users and when a patch or update is corrected, the suspension is lifted and automatically installed. The idea behind this is to slow down the spread of updates that cause system and application crashes.
7 votes -
Device View
The device section of machines are large and clunky in this menu, we need a way to change the view to make them smaller like other RMM solutions. This is a must have feature, please.
7 votes -
Report to list all devices for a company with online/offline status and last logged on statusth
Report to list all device for a company with online/offline status and last logged on status. This will enable the ability to track computers that are unplugged, stolen, disjoined from the domain, retired, or just otherwise missing and need to be removed.
7 votes -
Display Customer Rank every where customer is placed.
In the admin section improve the Rank system and allow variables like revenue (last quarter, last year, etc - again allowing us to choose. ) Now when we pull up a default list of tickets we could sort by ranking that is relative to OUR needs.
7 votes -
Offline
I only get notices when devices go offline, and I have to check the status only to find out they are back online. Is there a way to get a notice that the offline condition doesn't exist anymore?
To simplify it, Monitored Agent Goes Offline (state created). Devices comes back online (Online state active again, re-alert device is back on).
This would help me not have to urgently jump into Dashboard or App trying to figure out what happened only to see it was a user restart or ISP outage.
7 votes -
Block Contracts Balance Report for ALL customers
Can you add a Block Contracts Balance Report for ALL customers? So we can see with a single report, the balance of all customers at once?
7 votes -
Scheduled Reports emailed with csv/xlsx attachment
It would be good to have a report attached to the scheduled emails so that we can export the numbers and log accordingly internally. This would be useful for automating product and expenses into invoices within accountancy packages.
7 votes -
Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
7 votes -
2FA Authentication by Email
2FA Authentication by Email
7 votes -
Display number of patches without the exceptions
As soon as you define exceptions to patches, they should be removed from the display
7 votes -
Knowledge Base Sub Sections
We have created a category for a customer, in that we have various sections, it would be useful if we could have sub sections to organize articles further
7 votes -
stop script
Be able to stop a script that has an expiration, but has not been processed yet.
7 votes -
Extensions for phone numbers
We used to be able to put phone extensions in a contact's phone number, but with the new update phone numbers are required to be ten digits. I propose a section next to the phone number called "extension" or "ext" where we can put the extension for each contact.
7 votes
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