5047 results found
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API Key - restrict by IP or FQDN
Configure the IP or FQDN that the API Key can be called from.
6 votes -
Pause alerts on multiple devices
When doing maintenance of whatever on multiple machines, it would be very handy to pause the alerts on all those machines in one time. Now you can only do it per machine.
There is already a multiple select for machines when you're looking at the machines of a customer, so adding a button to pause alerts shouldn't be that difficult I hope.6 votes -
Ability to export the password manager for a client.
Ability to export the password manager for a client.
6 votes -
Custom email alerts to customer/contacts
Ability to create and send custom email/text alerts to customer/contacts
6 votes -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
6 votes -
Labor Entry Template
Some technicians have very repetitive entries for routine tasks. It would be nice if they could create a labor entry template for one of those tasks and when adding time can select it from a drop down, edit if needed, and submit. It would save time and allowed for something that is routine to them but not to others be documented thoroughly the first time, and not have them have to type everything out the next time. (Or simply write 'followed process' so another tech doesn't know what exactly was done.) These templates would have default times associated with them…
6 votes -
Screen Lock
Being able to enforce screen lock times in the portal and not by script would be a great way to ensure security and be able to view that status.
6 votes -
More Complete Atera BitDefender Default Policy for Network Discovery
The default Atera ATS Off Policy needs to include whitelisting for it's Network Discovery configuration. Without it, you'll get a bunch of nmap incidents blowing up your BitDefender dashboard that take a long time to clear out depending on how many clients you started scanning at once.
6 votes -
Remote in to users terminal sessions
I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually…
6 votes -
Old UI Layout With The New Features
The old UI layout is the most efficient and most productive IMHO even compared to other ticketing systems. I don't have any issues with adding new capabilities and features but there should also be an option to have the old UI with the new features. Thanks!
6 votes -
sort tickets by more than one field
Please add the ability to sort by multiple likes in SQL,
ie in sql you can
"SELECT id,
firstname,
lastname,
salary
FROM employee
ORDER BY salary DESC, last_name;"This would be very helpful for tickets
6 votes -
Allow Old interface to be accessed
Put back the option to use the old interface
6 votes -
Show which devices are managed by InTune
Would also be nice to somehow link the machines from atera to intune(or at least have a section showing it’s managed by intune).
6 votes -
SNMP Live Monitoring
My team needs to monitor all devices on one computer monitor to see the status of each device with one glance. This is a critical feature of what we do. It is critical for us be able to walk in and look at a monitor and see a RED light telling us something is down so we can be proactive BEFORE the phones start ringing.
6 votes -
customers > tickets > default status selection customization
We have added custom ticket status' but when viewing a customer's tickets page it only ever selects :open" and "pending" by default and meeds to have your custom ones selected EVERY time you go back to that page.
We should have a way that we can set what ones are preselected by default so that we can see the tickets we need to for each customer quicker and easier
6 votes -
Use feedback from scripts in threshold
I would like to build new thresholds, based on the feedback from scripts. This would require parsing the results from the scripts, comparing with standard texts, and picking out numbers that thresholds can be set for.
I think this would allow much more customization, especially for Macs and Linux devices that don't have as much standard functionality.
My current use case is this:
We have mostly Macs, and we require everybody to encrypt their disks. We can check each device by running a script (The "FileVault active check" from your standard library). If the disk is encrypted, it always returns…6 votes -
Advanced Reports, Add "Agent Custom Fields"
Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.
6 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
6 votes -
openai
OpenAI generates tech support content. it may be useful for integration into the chat application as a virtual tech for contracted customers.
6 votes -
Customer A-Z Lookup Feature
Please bring back the Customer A-Z lookup feature!
Or at least give me some other control of how my customers are displayed within the Atera portal:
https://app.atera.com/new/customers
I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.
Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.
6 votes
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