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'More visible internal note notification' has been merged into this idea

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Revamped Notification Center: real-time, user-specific notifications with history, CTAs

Today’s Notification Center doesn’t reliably support real-time workflows: notifications aren’t consistently user-scoped, history is limited, and many messages don’t include clear next actions—making it harder to respond quickly and confidently. This idea proposes rebuilding Notifications on a modern, cross-domain infrastructure that supports async process updates (patching, scripts, deployments), plus AI-triggered notifications from Copilot and Autopilot, with full history and actionable CTAs.

What we want to add (Multiple stages):

  • User-specific notifications (permission-aware): only see what you’re authorized to see; eliminate “tenant-wide noise.”
  • Real-time delivery + full history: a central hub to review past notifications (with retention, search, and filters). This aligns with repeated requests for notification history and richer desktop/browser notifications.
  • Actionable CTAs on every notification: “View ticket,” “Open device,” “Retry,” “Approve,” “See results,” “Authenticate,” etc.
  • Async process updates: patch run started/completed/failed, script queued/running/completed, bulk actions results, integration auth success/fail, exports, imports, report scheduling, etc. (Atera already supports alert email/sound and mobile alert push—this extends the model to broader workflows).
  • AI-triggered notifications: AI Copilot and IT Autopilot events (escalations, approvals needed, user authentication required, high-confidence resolutions, critical automation outcomes).
  • Prioritization + control: severity levels, grouping/deduping, mute/snooze rules, and per-user preferences (channels + types).
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AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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  • Christopher Guerra commented  ·   ·  Report

    New ticket notifications from mobile app routes you to the ticket itself instead of the home page. Notifications in modern apps take you directly to what the notification is referring to.

  • Alex Petit commented  ·   ·  Report

    No alert for internal note being added is a huge shortcoming...

  • Andy Leeder commented  ·   ·  Report

    This has been irritating me also, it doesn't notify you presently, and trying to remember to click on the very tiny notifications button that you don't see because it's so small... doesn't help. Give me a chime, or a pop-up, or both!

  • Thea Marie Stendal-Karlsen commented  ·   ·  Report

    When you write an internal note in a ticket, you can notify other technicians in the right field.
    But, when someone places me on "Notify", it would be more effective to get a more obvious notification - A sound, pop-up box on the screen. Instead of having to look up to the right corner, which is very easy to not see and forget.

    This way, it would be easier to be updated on current tickets, that can need other technician's help/advice.

  • TechLine Support commented  ·   ·  Report

    The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.

    Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.

    Thanks

  • Khalid Khan commented  ·   ·  Report

    When any software is installed or uninstalled from any devices we are not getting any notification emails. Right now it's only creating events but it's not sending email alerts. If these features are available great for everyone. No one monitoring always from Atera. Also right now we can set devices to only one profile. It's great we can keep the devices in multiple profiles.

  • Hammoune LAAFOU commented  ·   ·  Report

    Alert by email the technician that a new internal note is added to his ticket.

  • abigael abigael commented  ·   ·  Report

    Notification for the internal note for technician is not very much obvious. Would be nicer to be bigger. Somewhere else on the site. Because it’s small on the notification center. It took us a while to figure out where it popped out

  • Peter D commented  ·   ·  Report

    100% agree. We need some kind of browser based notifications!

  • abigael abigael commented  ·   ·  Report

    Notification center is kind of limited. If we get a ticket, we don’t get a notification. Would be nice to have a bing that tells when a customer answers for example, it will allow us to respond faster.

  • Frank Simon commented  ·   ·  Report

    Very important to have a history log of notifications

  • Progress Solutions commented  ·   ·  Report

    Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.