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37 results found

  1. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Andy Leeder supported this idea  · 

  2. Default Number of tickets displayed

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Andy Leeder supported this idea  · 

  3. Project Ticket

    247 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Andy Leeder supported this idea  · 

  4. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Andy Leeder supported this idea  · 

  5. Simple Ticket Merging

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Andy Leeder supported this idea  · 

  6. unable to find merged tickets

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Andy Leeder supported this idea  · 

  7. Screenshots

    59 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Andy Leeder supported this idea  · 

  8. Penetration Testing

    65 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Admin →
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    Andy Leeder supported this idea  · 

  9. User deletion

    46 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Andy Leeder supported this idea  · 

  10. Email notification when agent is installed

    29 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Andy Leeder supported this idea  · 

  11. Ability to edit Internal Note on ticket

    51 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Andy Leeder supported this idea  · 

  12. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    815 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Andy Leeder supported this idea  · 

  13. Please simplify the login process

    69 votes

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    9 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Andy Leeder supported this idea  · 

  14. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Andy Leeder supported this idea  · 

  15. Alert when agent uninstalled

    1,494 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Andy Leeder supported this idea  · 

  16. New UI Customer View - Favorites Needs to be its own section

    28 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Andy Leeder supported this idea  · 

  17. Automatically close Alert tickets when resolved

    211 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Andy Leeder supported this idea  · 

  18. Dark Mode

    1,921 votes

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    121 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Andy Leeder supported this idea  · 

  19. Revamped Notification Center: real-time, user-specific notifications with history, CTAs

    69 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Andy Leeder commented  · 

    This has been irritating me also, it doesn't notify you presently, and trying to remember to click on the very tiny notifications button that you don't see because it's so small... doesn't help. Give me a chime, or a pop-up, or both!

    Andy Leeder supported this idea  · 

  20. Allow for customization of columns on ticketing screen

    355 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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