Settings and activity

43 results found

1. Ticket Search - Search within tickets to find previously solved issues

   31 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

2. Default Number of tickets displayed

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

3. Project Ticket

   240 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Andy Leeder supported this idea  ·  Apr 14, 2025

4. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Andy Leeder supported this idea  ·  Apr 14, 2025

5. Simple Ticket Merging

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

6. unable to find merged tickets

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

7. Screenshots

   57 votes

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   5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Andy Leeder supported this idea  ·  Jan 20, 2025

8. Penetration Testing

   62 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Oct 16, 2024

9. User deletion

   45 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Sep 6, 2024

10. Customer should be able to have multiple devices under them and not just 1.

    37 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

11. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

12. Ability to edit Internal Note on ticket

    41 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

13. Serial number in device over view should take us to vendor support page with device information

    66 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

14. Please simplify the login process

    56 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello,We got your idea! Thank you so much for taking the time to send it. We’ll keep an eye on how many others also want this feature, and keep you posted if a decision is reached to add it as a new Atera feature.

    Andy Leeder supported this idea  ·  Sep 6, 2024

15. merging tickets

    61 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

16. Alert when agent uninstalled

    1,479 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Andy Leeder supported this idea  ·  Sep 6, 2024

17. New UI Customer View - Favorites Needs to be its own section

    27 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

18. Automatically close Alert tickets when resolved

    95 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

19. Multiple devices per contact

    88 votes

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    12 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

20. Dark Mode

    285 votes

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    7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024