Settings and activity

43 results found

1. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

2. Default Number of tickets displayed

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

3. Project Ticket

   240 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

4. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

5. Simple Ticket Merging

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

6. unable to find merged tickets

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

7. Screenshots

   57 votes

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   5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Jan 20, 2025

8. Penetration Testing

   64 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Oct 16, 2024

9. User deletion

   45 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Sep 6, 2024

10. Customer should be able to have multiple devices under them and not just 1.

    37 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

11. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

12. Ability to edit Internal Note on ticket

    43 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

13. Serial number in device over view should take us to vendor support page with device information

    70 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

14. Please simplify the login process

    58 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

15. merging tickets

    62 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

16. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

17. New UI Customer View - Favorites Needs to be its own section

    27 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

18. Automatically close Alert tickets when resolved

    97 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

19. Multiple devices per contact

    89 votes

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    12 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

20. Dark Mode

    303 votes

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    10 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024