Settings and activity

41 results found

1. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

2. Default Number of tickets displayed

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

3. Project Ticket

   242 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

4. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

5. Simple Ticket Merging

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

6. unable to find merged tickets

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Apr 14, 2025

7. Screenshots

   58 votes

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   5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Jan 20, 2025

8. Penetration Testing

   65 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Oct 16, 2024

9. User deletion

   45 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Andy Leeder supported this idea  ·  Sep 6, 2024

10. Email notification when agent is installed

    27 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

11. Ability to edit Internal Note on ticket

    44 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

12. Serial number in device over view should take us to vendor support page with device information

    72 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

13. Please simplify the login process

    61 votes

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    7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

14. merging tickets

    62 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

15. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

16. New UI Customer View - Favorites Needs to be its own section

    28 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

17. Automatically close Alert tickets when resolved

    102 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Andy Leeder supported this idea  ·  Sep 6, 2024

18. Multiple devices per contact

    131 votes

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    16 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.

    
    

    Best regards,

    The Atera Team

    
    

    
    

    Andy Leeder supported this idea  ·  Sep 6, 2024

19. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Andy Leeder supported this idea  ·  Sep 6, 2024

20. Notification - Internal note "notify"

    5 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Andy Leeder commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

    This has been irritating me also, it doesn't notify you presently, and trying to remember to click on the very tiny notifications button that you don't see because it's so small... doesn't help. Give me a chime, or a pop-up, or both!

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    Andy Leeder supported this idea  ·  Aug 14, 2024