Settings and activity

11 results found

1. Show knowledge base suggestion to end user or IT texh

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Christopher Guerra shared this idea  ·  Mar 28, 2025

2. White label mobile app for your customers

   384 votes

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   Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Christopher Guerra supported this idea  ·  Mar 5, 2025

3. Chat feature from the mobile app.

   69 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Christopher Guerra supported this idea  ·  Mar 5, 2025

4. Reverse Ticket Conversation history

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Guerra supported this idea  ·  Mar 5, 2025

5. Display entire ticket conversation in email template

   45 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Christopher Guerra supported this idea  ·  Mar 5, 2025

6. Conversation / Effort Thread

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christopher Guerra supported this idea  ·  Mar 5, 2025

7. Copilot in app mobile

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Christopher Guerra shared this idea  ·  Jan 24, 2025

8. Atera mobile app. When responding to messages, and you navigate to another screen, you should keep a draft of your message to return back to

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   1 comment  ·  Ideas and Feedback » Mobile App  ·  Edit…  ·  Delete…  ·  Admin →
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   Christopher Guerra commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

   Would be a huge QOL improvement

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   Christopher Guerra shared this idea  ·  Jan 24, 2025

9. Broadcast a message / also ability to scheduled a broadcast message.

   31 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Christopher Guerra supported this idea  ·  Jan 24, 2025

10. Mobile app start in tickets screen

    5 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Christopher Guerra supported this idea  ·  Jan 24, 2025

11. Atera Dark Mode

    1,732 votes

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    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Christopher Guerra supported this idea  ·  Jan 24, 2025