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13 results found

  1. Revamped Notification Center: real-time, user-specific notifications with history, CTAs

    65 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Christopher Guerra commented  · 

    New ticket notifications from mobile app routes you to the ticket itself instead of the home page. Notifications in modern apps take you directly to what the notification is referring to.

    Christopher Guerra supported this idea  · 

  2. link to a ticket on mobile opens the app rather than web page

    14 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Christopher Guerra supported this idea  · 

  3. Show knowledge base suggestion to end user or IT texh

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Christopher Guerra shared this idea  · 

  4. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Christopher Guerra supported this idea  · 

  5. Chat feature from the mobile app.

    70 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Christopher Guerra supported this idea  · 

  6. Reverse Ticket Conversation history

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Christopher Guerra supported this idea  · 

  7. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Christopher Guerra supported this idea  · 

  8. Conversation / Effort Thread

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Christopher Guerra supported this idea  · 

  9. Copilot in app mobile

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Christopher Guerra shared this idea  · 

  10. Atera mobile app. When responding to messages, and you navigate to another screen, you should keep a draft of your message to return back to

    1 vote

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Christopher Guerra commented  · 

    Would be a huge QOL improvement

    Christopher Guerra shared this idea  · 

  11. Broadcast a message / also ability to scheduled a broadcast message.

    45 votes

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    9 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Christopher Guerra supported this idea  · 

  12. Mobile app start in tickets screen

    6 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Christopher Guerra supported this idea  · 

  13. Dark Mode

    1,909 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team