5050 results found
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Machine description
It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"
6 votes -
Pull products and expenses via API
I would like to be able to pull the list of used products and expenses with their prices per ticket.
6 votes -
Disk Cleanup under Devices > Manage
Many times I get disk space alert , most of the time I connect to the the PC and run cleanmgr.exe , It would be great if I could do it without the need to connect to the PC and have it in Atera under Devices > Manager > Disk cleanup
6 votes -
APC Software
APC Software
6 votes -
"Back To Scripts" button
Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.
How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?
This would save some clicks and cut some time out of executing a sequence of scripts.
6 votes -
Record remote session and save it on cloud storage for auditing.
It would be great if we can enable the recording for remote session permanently and save the video on the cloud storage safely for auditing purposes. I know any desk has this recording feature, but the video gets saved on local computer where technician can delete or modify the video file. So, my suggestion is setting up integration with Cloud storage such as “Wasabi Cloud storage” and Any desk or Splashtop to save the video on the cloud. Wasabi provide very inexpensive cloud storage $6 for 1TB.
6 votes -
Ticket Business Hours
I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.
6 votes -
Monitor History Graph for Non-Agent Devices
When I view a device that has an agent installed, the CPU and memory graph has a nice control that lets me see the exact time if CPU or memory usage as I mouse-over the graph. I can also choose the time scale - 24hrs, 1 week, 1 month.
When I view a device that does not have an agent (like HTTP, TCP, or Generic), I have a similar graph, but it does not let me choose the time scale nor does it let me see the exact time for an event on the graph as I mouse-over it.
Seeing…
6 votes -
Install Atera agent with Domotz
Ability to deploy the Atera agent directly when you do a scan with Domotz - would be nice to just run it and then see which devices does not have the Atera agent and then install it
6 votes -
Ability to Brand Help Desk Agent per Customer.
Ability to Brand Help Desk Agent per Customer. Some clients want the users to see the helpdsk as an internal to the company feature, and not see my name or Logo.
6 votes -
Check customers domain for proper configuration of SPF/DKIM/DMARC
Monitor Proper Configuration on SPF/DKIM/DMARC and create a trouble ticket if something isn't right
6 votes -
Alert on memory pressure (Mac)
Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.
6 votes -
iDrive intergration
iDrive integration with any of the iDrive versions would be nice. Would be really nice to push the iDrive agent with Atera
6 votes -
Atera agent installs - custom network discovery scans
The ability to deploy Atera agents using the custom network option in Network discovery
6 votes -
retired devices
It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.
6 votes -
duplicate IT Automation profiles
Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything
6 votes -
6 votes
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Server Restart Email Alert
Ability to receive email alert for when a restart occurs on a server. Monitoring for Event ID 1074 does not work as this is an informational alert and does not trigger an email.
6 votes -
Availability Monitoring
The ability to filter for "Availability Monitoring" enabled/disabled in the device list.
6 votes -
Service Dates for Invoices Exported to QuickBooks Online
When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…
6 votes
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