4709 results found
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custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
6 votes -
workstation distribution
The auditor reports are outdated when it comes to reporting on installed builds ('service packs') of Windows 10.
Please add functionality to specify Windows 10 builds (21H2, 2004, 1909, etc) as criteria for warnings or critical alerts.
6 votes -
Bulk event id and windows service monitoring
I wish there was an option to select a preconfigured set of event log monitoring items and the same for windows services. Right now we have to manually setup each event id or windows services we want to monitor. I would like to be alerted whenever important event ids are logged, such as critical events. I would like to be alerted whenever a service that is configured for automatic startup ends up stopped.
6 votes -
Create a Agent Offline Alert (Information, Warning, Critical, Crisis)
Would like the ability to have Atera alert of agents offline as a threshold with levels of Information, Warning, Critical, Crisis. This would really help us out.
6 votes -
Add a button to bring back the timer if you've closed it already
If you close the timer you are in trouble. the only way to bring the timer back up is to reopen the ticket. need button to bring the timer back
6 votes -
6 votes
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quickbooks bundle
Have the ability to add a Quickbooks Bundle to invoices/contracts.
6 votes -
Change product family fields required
It would be interesting to change the required fields in the Custom Files>Product family section.
It doesn't make much sense to force you to add Child values to a category.
What would be mandatory is to create the category value and then it would be optional to add child values. Not every time you create a value you want it to have subcategories.6 votes -
Launch Homebrew from Terminal/Scripts
The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.
Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.
6 votes -
alerts
It is imperative that there be a separate/different subject line when a computer is unavailable, and also that it indicates how many computers are involved. This is basic for any RMM and is a huge flaw in your service. For those of us who have a lot of customers/machines, there are a lot of emails that come in daily and it is way too easy to miss ones as critical as unavailability. It cannot be that difficult to have those go out with a different subject line, or even allow for text notifications under those circumstances.
6 votes -
Automatic problem solving / display automatic solution suggestions
it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.
6 votes -
Make ScreenConnect available for Mac in Connect drop-down
For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.
6 votes -
Show applied patches on each device
When patches are applied via Atera, they do not show up on the server itself.
It would be great to see them there as well and sometimes it irritates some customer
6 votes -
PSA redesign
A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.
A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.
6 votes -
Process Monitoring
Looking for a threshold warning for a process that IS running. The only option I can find is to monitor a process that IS NOT running.
6 votes -
6 votes
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Change fonts in ticket
Possibility to change the fonts at creating the ticket
6 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votes -
Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
5 votes -
Tabbed or Minimisable devices view / Powershell / SSH sessions
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
5 votes
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