4841 results found
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alerts
It is imperative that there be a separate/different subject line when a computer is unavailable, and also that it indicates how many computers are involved. This is basic for any RMM and is a huge flaw in your service. For those of us who have a lot of customers/machines, there are a lot of emails that come in daily and it is way too easy to miss ones as critical as unavailability. It cannot be that difficult to have those go out with a different subject line, or even allow for text notifications under those circumstances.
6 votes -
Automatic problem solving / display automatic solution suggestions
it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.
6 votes -
Show applied patches on each device
When patches are applied via Atera, they do not show up on the server itself.
It would be great to see them there as well and sometimes it irritates some customer
6 votes -
PSA redesign
A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.
A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.
6 votes -
Process Monitoring
Looking for a threshold warning for a process that IS running. The only option I can find is to monitor a process that IS NOT running.
6 votes -
6 votes
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Change fonts in ticket
Possibility to change the fonts at creating the ticket
6 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votes -
Decimal Time Entry
We’d like Atera to support entering time using decimal hours rather than requiring users to enter hours, minutes, and seconds in the HH:MM:SS format.
For example:
0.25 = 15 minutes
0.50 = 30 minutes
0.75 = 45 minutes
1.00 = 1 hour
1.50 = 1 hour 30 minutes
1.75 = 1 hour 45 minutes
Why this would be usefulDecimal time entry would make logging time much faster, easier, and less error-prone, particularly when entering a large number of time entries.
Currently, having to enter something like 01:45:35 is cumbersome when the actual requirement is simply to record approximately 1.75…
5 votes -
Availability alert machine status unknown
I’m starting to implement SNMP monitoring for switches, NAS devices, firewalls, etc., as well as availability monitoring for several clients.
I’m currently receiving a lot of “machine status unknown” alerts. The availability monitoring alert time interval is set between a minimum of 90 seconds and up to 5 minutes, depending on how devices communicate with Atera servers.
I’m wondering if it’s possible to add the option to customize this time.
Thank you,
Fabio5 votes -
Please make the ticket reply field resizable
With the new ticket layout, please make the ticket reply field larger, or resizable so we can see more than five lines when replying to a ticket.
5 votes -
Move user to another site
I'm unable to move a user to a different site. The AI shows a ridiculously cumbersome solution. Please make this easier. Staff move around.
5 votes -
Manipulate "Approvals" in the built in approval engine within tickets
I'd like to be able to add an approver to a ticket with ticket automation rules.
5 votes -
Expand Asset Warranty Support to Additional Vendorsv
Hi Team,
Currently, automatic warranty syncing is only available for Dell and Lenovo devices. While this is a great feature, many environments (including ours) consist of a mix of vendors such as HP, Microsoft Surface, Apple (Mac), ASUS, and Acer.
It would be highly beneficial if Atera could expand automatic warranty syncing support to include these additional manufacturers. This would help streamline asset management, reduce manual data entry, and improve accuracy when tracking warranty status across all devices.
Even partial support or API-based integration for these vendors would be a valuable enhancement.
Thank you for considering this request, and we…
5 votesHi,
Thank you for your valuable suggestion. It's on our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Patch & Automation Feedback Too Vague
This has to be the single most painful feature for us. The report may as well not exist because it doesn't tell us anything meaningful about 90% of the time, and it is incapable of reporting current progress.
It also lacks any detail around each sub-process start/finish time, as well as the overall finish time of the entire process.
We need something that can provide us with a granular status where each item in a bundle is reported as being started, show any in-progress status that is provided by the installation package, and provide a finish timestamp for each item…
5 votes -
Make all custom fields available in scripts
Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.
5 votes -
Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
5 votes -
5 votes
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Include "Form Factor" in Agent Details and Reports.
I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.
Backend would ideally run (one-time):
$ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
switch ($ChassisType) {
3 {"Desktop"}
4 {"Low Profile Desktop"}
6 {"Mini Tower"}
7 {"Tower"}
8 {"Portable"}
9 {"Laptop"}
10 {"Notebook"}
11 {"Handheld"}
12 {"Docking Station"}
14 {"All in One"}
23 {"Space-saving"}
30 {"Tablet"}
31 {"Convertible"}
32 {"Detachable"}
default {"Unknown"}…5 votes -
Customer hand-over
We would love to have a feature that allows transfer on ownership between MSPs.
We sometimes take over customers from other companies and it would be very beneficial if we could simply "take over" the account instead of being forced to remove all installations and reinstall our own agent.
Technically, it can be done like Granular persmissions in O365. One side starts the request, and the other approves it.5 votes
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