5052 results found
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Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
6 votes -
billing export with more informations
When exporting invoices, the billing period should also be exported. You can see this on the screen/imdashboard. It is essential for further processing.
6 votes -
Having multiple phone numbers in the ticket systems
There are three fields where we can add phone numbers to client info.
But in the requester info we can only find 1 field.
It is more efficient if we have all fields with the requester info.
If we don't have it, I always have to go back to client info to find out the data.
Please fill in all phone fields in the requester info6 votes -
Comment Field for Restricted IP Access List
In the IP Whitelisting area, need to have a comment field next to each whitelisted IP. With security being critical, I would like to know in a single view the reason each of the whitelisted IPs was whitelisted in the first place.
Is it a regular internet interface from the organization?
Is it the IP of one of my IT technician's home IP address that is working from home and needs access?
Is it the IP of a remote vendor that might need temporary access?
etc. etc. etc.Being able to annotate WHY I created the IP Whitelist is critical.
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6 votes -
Can you make notes searchable
We would love to have the ability to created a custom note and have it be searchable.
6 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes -
Ticket organisation
It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.
6 votes -
Treesize report
Have a report which runs a Treesize report on the endpoint device with selection of which drive as well.
6 votes -
Add hardware inventory fields
Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.
6 votes -
retired
It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.
6 votes -
Ability to see a users cached windows credential usernames
In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.
It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.
6 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Scheduled Report Email Direclty Download Link or attachment
it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.
6 votes -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
6 votes -
Alphabetized Folders under Devices
Under the Devices > Edit > Relations, to have the folders alphabetized
6 votes -
Filter Tickets by Last Modified
It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.
6 votes -
Multiple Emails to one Contact
Ability to assign more than one email address to a contact
6 votes -
Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
6 votes -
Automated actions with incoming call (e.g. Phone Suite)
Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
If the phone number is unknown, open a new contact.6 votes -
vmware snapshot management create/delete
Automated or manuals snapshot prior running windows server update or deployment profiles
6 votes
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