5041 results found
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Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
6 votes -
Automated actions with incoming call (e.g. Phone Suite)
Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
If the phone number is unknown, open a new contact.6 votes -
vmware snapshot management create/delete
Automated or manuals snapshot prior running windows server update or deployment profiles
6 votes -
most visited clients on dashboard
Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.
6 votes -
yubikey
Add the ability to use hardware authentication devices for MFA like Yubico's Yubikey.
6 votes -
The ability to disable services
Today, you can stop, restart and start services that were stopped.
In order to disable a service, you'd need to remote into the device or run a script.
Would be great to have that under the service manager6 votes -
Integration with Microsoft LAPS
Integration with Microsoft LAPS
To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.6 votes -
Schedule Hourly
It would be nice for the automation profile to have the possibility to run it hourly ( or at custom intervals ( in min o r hours) ).
Now if I want it to run hourly, I have to create 24 shedules daily, each for different hours6 votes -
Number of all devices per customer
On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.
6 votes -
Custom Timezones for Customers
Customers don't have a timezone option at the moment.
I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.6 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
Conversation / Effort Thread
The email / reply section of the ticket, is the only thing that appears as part of the conversation thread. Any time / notes posted, does not show "in line" as part of the thread.
Autotask / ConnectWise, both put ANY effort (notes / email) in order as part of the entire conversation thread. Not having the time/notes show is a waste of effort filling it out. ideally, the email "reply" section should be REMOVED and ANY effort, including an email to the affected user, should be time tracked and part of the thread (ala ConnectWise/AutoTask)
6 votes -
We want to be able to disable/enable a client without losing the data
When you delete a customer, all data under that customer will be deleted. Including contacts, devices, alerts, and tickets. It would be better to replace this with an enable/disable button to not lose the data.
6 votes -
Manual inventory entry
I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.
6 votes -
Instant messaging direct to Device desktops
i'd like to be able to ping an instant message direct to a users desktop from Atera, for example sometimes i like to remind people that they haven't rebooted for a week or so and instead of emailing it would be good if i could send an instant message that would pop up on their screen so they'd see it straight away, it would also be good to be able to ping a message to all devices at once.
6 votes -
Ability to see a ticket in an e-mail
There’s no “please reply above this line”, nor is there anything that allows me to see what the ticket is in an email, even after customizing the email alert. Additionally, I can’t even see what the user replies when I get email alerts. Same thing - I’ve even tried customizing it.
Basically, I’m looking for the ability to handle reading and replying to tickets, and their replies, via email.
6 votes -
filter by serial number
Would like the ability to filter by serial number in the 'views'
6 votes -
Max Supported OS for MAC OS
Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.
6 votes -
Monitor third part service state
It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
Now, service state monitoring is regarding only to Microsoft Windows services.6 votes -
Lancom Integration
Lancom is a german based manufacturer for network eqipment.
An integration with the Lancom Management Cloud would be fine.
Sync devices, alerts and so on.6 votes
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