Remote in to users terminal sessions
I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually the easy way without having to ask their help to connect
veronica veronica
shared this idea
-
Diskel Support
commented
this can be done although it will require two steps.
step 1: connect to RDS using splashtop and sign into the RDS as admin.
step 2: open session manager on the RDS and shadow the user.if you want to use splashtop to connect directly to the user then perhaps Atera can implement some form of dropdown list detecting active users, for you to select the one you want to support , just a thought