Ability to enter time into replies/communication with client from ticket.
Ability to enter time into replies/communication with client from ticket.
When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.
5
votes
Jessica Rodriguez
shared this idea
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Nathaniel McQuaid
commented
This could be a setting that could be enabled for those that want it as well. Most other PSA's have this ability baked in.