Settings and activity

15 results found

1. Force mobile optimized site to load in mobile browser.

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

2. Mobile App Improvements

   735 votes

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   Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

3. Emails to other than the requester

   42 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

4. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 22, 2023

5. Alert when agent uninstalled

   1,479 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Nerdbird Helpdesk supported this idea  ·  Feb 22, 2023

6. Work From Home - Branding on landing page

   62 votes

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   3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023

7. Ability to assign a contact to multiple devices for work from home

   170 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023

8. Customer portal work from home link

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk shared this idea  ·  Feb 20, 2023

9. open an attachment rather than having to download each time.

   139 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Nerdbird Helpdesk supported this idea  ·  Sep 1, 2022

10. knowledge

    34 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Sep 1, 2022

11. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Nerdbird Helpdesk supported this idea  ·  Nov 3, 2021

12. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Nov 3, 2021

13. Documentation Management

    1,249 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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14. Improved Billing

    278 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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15. Improved Customized Dashboard

    1,559 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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