Settings and activity

15 results found

1. Force mobile optimized site to load in mobile browser.

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

2. Mobile App Improvements

   742 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

3. Emails to other than the requester

   56 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

4. Reply to tickets via email

   98 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 22, 2023

5. Alert when agent uninstalled

   1,485 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 22, 2023

6. Work From Home - Branding on landing page

   64 votes

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   4 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023

7. Ability to assign a contact to multiple devices for work from home

   172 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023

8. Customer portal work from home link

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk shared this idea  ·  Feb 20, 2023

9. PDF Preview Window

   163 votes

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   9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Nerdbird Helpdesk supported this idea  ·  Sep 1, 2022

10. knowledge

    36 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Sep 1, 2022

11. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Nov 3, 2021

12. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Nov 3, 2021

13. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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14. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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15. Improved Customized Dashboard

    1,563 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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