Settings and activity

14 results found

1. Force mobile optimized site to load in mobile browser.

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

2. Mobile App Improvements

   747 votes

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   Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

3. Emails to other than the requester

   61 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Apr 7, 2025

4. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 22, 2023

5. Alert when agent uninstalled

   1,489 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 22, 2023

6. Work From Home - Branding on landing page

   64 votes

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   4 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023

7. Ability to assign a contact to multiple devices for work from home

   173 votes

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   9 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023

8. Customer Portal / Service portal suggested improvements (consolidated)

   166 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Feb 20, 2023
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   Nerdbird Helpdesk commented  ·  Feb 20, 2023  ·  Edit…  ·  Delete…

   On the customer portal. If a user has work from home enabled, add a link to the top right by, Tickets, Add Ticket, Knowledge Base for remote control.

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9. knowledge

   36 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Nerdbird Helpdesk supported this idea  ·  Sep 1, 2022

10. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Nov 3, 2021

11. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Nerdbird Helpdesk supported this idea  ·  Nov 3, 2021

12. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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13. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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14. Improved Customized Dashboard

    1,565 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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