Settings and activity

29 results found

1. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

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   Jessica Rodriguez commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

   Atera considered development of this feature in the coming months in 2023. Can we get an update on this request as to when it'll be implemented?

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   Jessica Rodriguez supported this idea  ·  Dec 13, 2022

2. Ability to assign a contact to multiple devices for work from home

   173 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

3. Add ability to retroactively flag ticket notes as resolutions

   13 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

4. Improve adding Manual Time Entries

   216 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

5. Ability to edit Internal Note on ticket

   48 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

6. Ability to run weekly reports on open tickets and export to csv

   30 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

7. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

8. Export Ticket Information

   28 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

9. Exporting All Tickets

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

10. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Oct 5, 2023

11. Auto CC or BCC Email Addresses on Ticket Replies

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

12. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

13. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

14. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

15. Change Conversation order - Newest to oldest

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Apr 21, 2023

16. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

17. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

18. Delete messages from ticket conversation history

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

19. Customer Portal / Service portal suggested improvements (consolidated)

    161 votes

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    25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jessica Rodriguez commented  ·  Dec 13, 2022  ·  Edit…  ·  Delete…

    Ability to enter time into replies/communication with client from ticket.

    When escalating a ticket, we need to see what work has been done without having to drill down in another location (Time Entries). We'd like to see all communication and notes from one screen - Times and dates worked on.

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    Jessica Rodriguez supported this idea  ·  Dec 13, 2022

20. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Dec 13, 2022