Settings and activity

30 results found

1. Ticket Checklist

   302 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

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   Jessica Rodriguez commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

   Atera considered development of this feature in the coming months in 2023. Can we get an update on this request as to when it'll be implemented?

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   Jessica Rodriguez supported this idea  ·  Dec 13, 2022

2. Ability to assign a contact to multiple devices for work from home

   172 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

3. Add ability to retroactively flag ticket notes as resolutions

   12 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

4. Improve adding Manual Time Entries

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

5. Ability to edit Internal Note on ticket

   47 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

6. Ability to run weekly reports on open tickets and export to csv

   30 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

7. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

8. Export Ticket Information

   28 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

9. Exporting All Tickets

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

10. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Oct 5, 2023

11. Auto CC or BCC Email Addresses on Ticket Replies

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

12. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

13. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

14. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    109 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

16. Change Conversation order - Newest to oldest

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Apr 21, 2023

17. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

18. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

19. Delete messages from ticket conversation history

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

20. Ability to enter time into replies/communication with client from ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Dec 13, 2022