Settings and activity

30 results found

1. Ticket Checklist

   300 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

   Atera considered development of this feature in the coming months in 2023. Can we get an update on this request as to when it'll be implemented?

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   Jessica Rodriguez supported this idea  ·  Dec 13, 2022

2. Ability to assign a contact to multiple devices for work from home

   171 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

3. Add ability to retroactively flag ticket notes as resolutions

   11 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

4. Improve adding Manual Time Entries

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

5. Ability to edit Internal Note on ticket

   43 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

6. Ability to run weekly reports on open tickets and export to csv

   30 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

7. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

8. Export Ticket Information

   28 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

9. Exporting All Tickets

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

10. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Oct 5, 2023

11. Auto CC or BCC Email Addresses on Ticket Replies

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

12. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

13. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

14. Reply to tickets via email

    98 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    106 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

16. Change Conversation order - Newest to oldest

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Apr 21, 2023

17. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

18. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

19. Delete messages from ticket conversation history

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

20. Ability to enter time into replies/communication with client from ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Dec 13, 2022