Settings and activity

30 results found

1. Ticket Checklist

   284 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

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   Jessica Rodriguez commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

   Atera considered development of this feature in the coming months in 2023. Can we get an update on this request as to when it'll be implemented?

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   Jessica Rodriguez supported this idea  ·  Dec 13, 2022

2. Ability to assign a contact to multiple devices for work from home

   167 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

3. Add ability to retroactively flag ticket notes as resolutions

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

4. Improve adding Manual Time Entries

   16 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

5. Ability to edit Internal Note on ticket

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Aug 1, 2024

6. Ability to run weekly reports on open tickets and export to csv

   29 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

7. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

8. Export Ticket Information

   20 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

9. Exporting All Tickets

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jessica Rodriguez supported this idea  ·  Oct 5, 2023

10. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessica Rodriguez supported this idea  ·  Oct 5, 2023

11. Auto CC or BCC Email Addresses on Ticket Replies

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

12. Edit Ticket Notes

    238 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

13. "Warning" when resolving a ticket without adding time entry

    135 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

14. Reply to tickets via email

    95 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

15. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

16. Change Conversation order - Newest to oldest

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Apr 21, 2023

17. Ticket Search - Search within tickets to find previously solved issues

    29 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

18. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

19. Delete messages from ticket conversation history

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez supported this idea  ·  Apr 21, 2023

20. Ability to enter time into replies/communication with client from ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jessica Rodriguez shared this idea  ·  Dec 13, 2022