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  1. ticket reporting

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Chris Stuart supported this idea  · 

  2. Customer Portal / Service portal suggested improvements (consolidated)

    161 votes

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    25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Chris Stuart commented  · 

    Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.

    Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers

    Chris Stuart supported this idea  ·