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5041 results found

  1. Add the option to disable audio from remote computer during remote sessions. In splashtop and anydesk.

    21 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. When creating KB's or just replying in a ticket, it would be terrific to be able to embed (or insert) a video for easy instruction purposes. It would cut down on communication time and make life easier for the client.

    21 votes

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  3. If the "Folder" field could simply be added to the Auditor Report Excel exports that would be awesome.

    We have organised our devices by customer and then by folder but without the folder field showing in the Auditor Report exports that categorisation is lost.

    21 votes

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    4 comments  ·  Reports  ·  Admin →
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  4. Would like to give technicians full permissions to specific customers, don't wan't to assign "full admin access".

    Things like create folder, add computers to folders does not work if you haven't assigned "full admin access"

    21 votes

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  5. Add a calendar for tickets so the Dispatcher will assign the tickets to the available Technician. Also the tickets should be in colors according to the importance of the ticket

    21 votes

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    1 comment  ·  Tickets  ·  Admin →
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  6. Customers should be able to create their own KB articles for a customer-owned wiki of information for their internal use + our use.

    21 votes

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  7. An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

    20 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. We now have the Patch Management Page on Atera, which is useful but it would be great if there were a tab within that for Software Patches, as we can already see something similar looking per device.

    20 votes

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  9. In the new UI, entering manual time entries is very laborious.

    Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.

    It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.

    20 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. Set default values of fields in the form template

    20 votes

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    3 comments  ·  Tickets  ·  Admin →
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  11. It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.

    20 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  12. A possibility to update software and apps that were not installed via chocolatey and homebrew would be a very important function. This should also be possible for installations that already exist when the Atera Agent was installed.

    20 votes

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  13. I want the ability to exclude particular IP addresses from the scan.

    In my particular scenario I have a honeypot set up on the network that fires off an email every time it's touched. This is generating ~100 tickets a day per network every time this Network Discovery agent hits the honeypot.

    I will need to discontinue my Network Discovery subscription until this feature is implemented.

    20 votes

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  14. It would be handy to quickly view the computers power settings and apply quick changes to the power settings.

    20 votes

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  15. Would like to send Bitdefender actions (Scan, Timeout) in Atera to Endpoints.
    Just like how Webroot can send these actions.
    Now at the shield icon of a Endpoint in Atera we only see Webroot actions while we are using Bitdefender.

    20 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  16. Ability to take a screen shot of the current session, preferably silently. Workstation or Server

    20 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. AnyDesk: Ability to choose Anydesk for some customers and Splashtop for others. And then only show Anydesk for specific customer and to not send the Splashtop installer again via the Atera agent (need to remove it everytime)

    20 votes

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  18. Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.

    20 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. Have a function to export the data in knowledge base. It can be handy for exporting / importing multiple artikels.

    20 votes

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  20. Integrations with Pax8 and Sherweb to pull dynamic company subscriptions for billing.

    I have to manually check both Pax8 and Sherweb for numbers and enter into QBO for invoicing.

    FYI, Syncro is providing this for Pax8, according to the sales guy that keeps calling me to switch.

    20 votes

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    2 comments  ·  Billing  ·  Admin →
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