4879 results found
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Pull reports via API
Ability to pull reports via api. Ideally being able to limit at customer or device level or otherwise allow a complete dump.
19 votes -
Geo lock Access
The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.
19 votes -
Agent for Linux- NAS System (preferenz Synology-System)
Anbindung des Agenten für NAS-Systeme (Synology NAS-Systeme ab DSM 7.0) mit möglichst allen Applikationen von Atera, das wäre echt Klasse
19 votes -
Multiple contacts for a single ticket
needing to add multiple contacts for a single ticket rather than having to create separate ticket for each contact. when we have a ticket come in that affects multiple people, we like to avoid having duplicate tickets for the same exact issue which can cause multiple technicians to work on the same issue. old ticketing system had an option for "watch list" which allowed us to enter email addresses (internal or external) so they would all receive the updates from a single ticket. i am aware of the "cc" field but can be difficult to remember to add these email…
19 votes -
Customizable text for Customer Portal login page
The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.19 votes -
lexoffice integration
Please add an Integration to https://www.lexoffice.de/. It's one of the largest accounting tools for freelancers and small companies in Germany.
- sync Kontakts between Atera and lexoffice
- send invoices to lexoffice and generate them in lexoffice with the tracked times etc. from atera
19 votes -
Contract billing option for "Work from Home"
Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Contract Management
To have a contract management for local IT support to maintain the Maintenance Agreement/Warranty for various application/hardware
19 votes -
Ability to assign a device to a ticket regardless of contact
So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.
This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…
19 votes -
SNMP - Add ability to bulk delete OID's from a device.
If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.
Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better Granularity of user roles
Would like to give technicians full permissions to specific customers, don't wan't to assign "full admin access".
Things like create folder, add computers to folders does not work if you haven't assigned "full admin access"
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Indication of which devices have the helpdesk icon enabled on the devices view
Sometime i forget to activate the agent icon on the computer of the costumer and i have no way to see if i forgot.
I think it can be cool to have a flag somewhere in Atera to see witch computer have it activated or not.
If i send a mass command to activate it, it will spread the costumer of black CMD box for maybe nothing. I don't want to do it all week.
Maybe it's possible to read a registry key to show in the console if the agent is activated or not.19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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backup
msp360 integration
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device import of generic devices
Ability to bulk import generic, unmonitored devices. Example: Excel list of devices (Ipads, monitors, projectors, etc). Import the list from a default CSV file.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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My Script backups
A way to backup everything in "My Scripts" to a zip file or to backup individual or a group of scripts with a download button
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customers should be able to create their own KB articles
Customers should be able to create their own KB articles for a customer-owned wiki of information for their internal use + our use.
19 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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More than one device per user
We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
Some have desktops at more than one location.
The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.18 votes -
Audit Logs not showing Atera Scripts being deleted/created/modified
Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
I have tested this and it does not show in Atera which is very inconvenient.18 votes -
New internal note alert
Alert by email the technician that a new internal note is added to his ticket.
18 votes -
API security
Would be nice to have more than one API key. Our CTO’s concern is that
o It is not really protected in any way
o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good18 votes
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