5047 results found
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Helpdesk Agent for Mac OS
There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.
19 votes -
Device Metrics
Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.
19 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.19 votes -
Patch Management Profile with WOL Option
Profile with WOL option to start all affected systems
19 votes -
WMI Queries/ PowerShell Output
The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.
I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Threshold on Microsoft Windows Event log
It would be great if we can add a custom threshold with:
- category: event application
- alert severity: current listbox is ok
+ Level: listbox "error, warning, information, audit success, audit failure"
+ keyword filter (present or exclude)Thanks a lot :-)
+ EventID
+ Source19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patch Search & Deploy
The report provide the option to select those patches that failed and deploy again.
It would be good to have the option to only list out those failed patch deployment instead of all the patches.19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The ability to export the Recent Processes report
The use case is I have a customer that wants to see what configuration or maintenance was performed, for yesterday or last week etc,
If I could set it up and have an email sent like other reports I think that would be informative and prove that we really are maintaining the devices - for example for the scripting portion of the report.
This would work with the same filters the report currently has19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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esx
Monitoring and reporting ESXi hosts, cpu load, storage, networking.
Graphical Report (same as windows devices with agent installed).
IMPORTANT to get statistics within a range of days, interesting for debugging, problem solving, investigating.19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Mass alert suspension for up to 48 hours
For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.
Please offer more options for suspending alerts, as this feature is vital for maintenance work.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Privacy Mode for Clients
Enable a mode where it will prompt the user to allow a remote connection
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Sorting Tickets by Last Response
We often will modify a ticket priority or type in basic triage, but in doing so, it messes with the order or tickets if sorted by last modified date. It would be great if tickets could be sorted by last comment date so we can review tickets that don't have responses on them quickly.
19 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Change the durations to actual timestamps on Alerts
Atera currently shows time stamps for alerts like "3 hours ago" If I am trying to look through an event log on a device to find the cause of that alert I need to know the actual time that atera logged the issue, not some vague time 3 hours ago.
19 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patch Management Alerts if more than xx updates
An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.
The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check
18 votes -
Improve adding Manual Time Entries
In the new UI, entering manual time entries is very laborious.
Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.
It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.
18 votes -
second technician
It would be good to add a second technician to a ticket. That way 2 technicians can follow up on a ticket and get updates.
Then it's also possible for those 2 technicians to see that ticket in their filtered open tickets. So when 1 technician is on holiday, the 2nd technician can still follow up on the ticket without forgetting about it.18 votes -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
18 votes -
Import and Export for Password Manager
The Ability to Import and Export Passwords In Password Manager
18 votes -
Multiple network discovery scans per day on same site
I have multiple shifts and need the ability to schedule discovery scans hourly. Adding an hourly option to the discovery scan would be helpful.
18 votes -
Separate File Transfer permission
I do not want any Admin or technician having access to the files and folders of an end-user. So either this "File Transfer" option should be configurable under Permission-Roles or there should be granular permissions for the "Desktop Remote Manage" permission under RMM in Roles. I wouldn't mind this feature to be totally disabled as this can raise a flag in security audits or can cause a management concern where security of data is of topmost priority.
18 votes
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