4882 results found
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Separate File Transfer permission
I do not want any Admin or technician having access to the files and folders of an end-user. So either this "File Transfer" option should be configurable under Permission-Roles or there should be granular permissions for the "Desktop Remote Manage" permission under RMM in Roles. I wouldn't mind this feature to be totally disabled as this can raise a flag in security audits or can cause a management concern where security of data is of topmost priority.
17 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…17 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
17 votes -
2FA Using FIDO Security Keys
Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.
17 votes -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
17 votes -
snmp trap
Most SNMP devices I deal with have the ability to send SNMP traps to a receiver, it would be nice to have the agent receive traps so issues can be discovered quickly (and this allows increasing the cycle of polling SNMP as issues from the device would be pushed immediately when detected)
17 votes -
Login to Atera with Windows Hello through Auth0 on multiple devices.
Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.
17 votes -
Device Metrics
Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.
17 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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physical age of device report
It would be nice to have a report that would show us the physical age of a device, this would allow us to be able to state to a Customers/Client. That because your machine is X years old, we recommend upgrading or even replacing the device, because we are finding a trend that the older a device is the more tickets that device generates. Also a faulty machine that is always generating tickets is not good for the customer's work flow.
17 votes -
hudu
Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.
17 votes -
White label remote access portal
I would LOVE to see the remote access portal white labeled!!
17 votes -
Tracking of web domain renewal dates
Tracking of web domain renewal dates
It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.
17 votes -
Show ticket time entries also on the customer portal
Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.
17 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
17 votes -
customer monitoring portal
The ability to have monitoring portal for the customer devices when he logs in to the portal.
17 votes -
Include AV Information in Reporting
Include the ability to show the addon(s) (Webroot/BitDefender) AntiVirus Scan results in Monthly Atera Reports so customers can see their Device Health, Patch Status, and AntiVirus Scans in one Monthly Report.
17 votes -
Ability to set Active Hours in Patch Deployment.
Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.
17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
17 votes -
graph snmp oid
In Device view it would be nice to click on a monitored OID and get a graph of the last 24hrs
17 votes -
FIlter by Custom fields
The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.
We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.
Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…
17 votes
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