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  1. The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.

    We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.

    Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…

    18 votes

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  2. Being able to costumize Alert Email for each alert where you can choose what informations the email should contain. Instead of "Machine status unknown..." you can choose what the alert email should say.

    18 votes

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    1 comment  ·  Alerts  ·  Admin →
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  3. I Like this software, but my goal here was to find a helpdesk that can export individual tickets by their id number.
    SOX & JSOX auditors request these tickets by number, and want to see the whole thread. Any way to export would be great, .html, .pdf, or just email the ticket would work also.

    18 votes

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    1 comment  ·  Tickets  ·  Admin →
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  4. We can generate auditor reports (and more reports) only by choosing a customer, but if i want just a report for few devices on a customer, i have to create a new customer. You can add a "folder" filter, so we can generate a report just for few devices.

    18 votes

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    1 comment  ·  Reports  ·  Admin →
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  5. Add AV/Spyware/Firewall Status to Agent API

    MachineID

    AgentID

    DeviceGuid

    FolderID

    CustomerID

    CustomerName

    AgentName

    SystemName

    MachineName

    DomainName

    CurrentLoggedUsers

    ComputerDescription

    Monitored

    LastPatchManagementReceived
    AgentVersion

    Favorite

    ThresholdID

    MonitoredAgentID

    Created

    Modified

    Online

    ReportedFromIP

    AppViewUrl

    Motherboard

    Processor

    Memory

    Display

    Sound

    ProcessorCoresCount

    SystemDrive

    ProcessorClock

    Vendor

    VendorSerialNumber

    VendorBrandModel

    ProductName

    MacAddresses

    IpAddresses

    HardwareDisks

    OS

    OSType

    WindowsSerialNumber

    Office

    OfficeSP

    OfficeOEM

    OfficeSerialNumber

    OSNum

    LastRebootTime

    OSVersion

    OSBuild

    OfficeFullVersion

    LastLoginUser

    18 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. 18 votes

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  7. It seems as though the remote command prompt and powershell have declined in performance rather than improved. It has always been buggy and had refresh issues, but now scrolling does not work as expected -- I now have to manually scroll down (this used to work). Also, if the command prompt or powershell dialog is minimized, it is non-responsive when restored -- I have to kill it and re-open a new instance.

    18 votes

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    6 comments  ·  Customers  ·  Admin →
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  8. When i view the customer list, the buttons are too large, it would be nice to be able to list my customers all on one page, instead of having to scroll to find the one i want.

    18 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  9. Set a time put for a repeating triger to send additional alerts

    18 votes

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    1 comment  ·  Alerts  ·  Admin →
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  10. It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.

    17 votes

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  11. Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?

    17 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. Atera needs functionality to monitor Windows Server Backup.

    17 votes

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  13. I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?

    17 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. Desired functionality in Mobile app(s) to allow Wake-On-Lan.
    We have multiple computers on battery backup, which could be used as waking agents.
    We're also enabling resume power on AC recovery.
    In a recent power outage, I had to go into the office to turn machines on.
    I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.

    17 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  15. When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.

    Also it would be helpful to see what "changes would have been made" if the rule was turned on.

    So a press on the "TEST" button would display something like:

    Ticket #1234: change status to "Closed", email blah@company.com
    Ticket #1256: change status to "Closed", email blip@company.com

    etc.

    17 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  16. report - software inventory - devices without / missing software filter

    17 votes

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    3 comments  ·  Reports  ·  Admin →
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  17. Whenever a new company is created, create a new company to match in bitdefender.

    17 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  18. Most SNMP devices I deal with have the ability to send SNMP traps to a receiver, it would be nice to have the agent receive traps so issues can be discovered quickly (and this allows increasing the cycle of polling SNMP as issues from the device would be pushed immediately when detected)

    17 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other

    17 votes

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  20. Add a retire device button to manually retire a device that has been recently retired.

    17 votes

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    1 comment  ·  Devices  ·  Admin →
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