4882 results found
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Logon/Logoff Audit - Too many alerts
I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?
16 votes -
Ticket automation rules : Add a "TEST" button
When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.
Also it would be helpful to see what "changes would have been made" if the rule was turned on.
So a press on the "TEST" button would display something like:
Ticket #1234: change status to "Closed", email blah@company.com
Ticket #1256: change status to "Closed", email blip@company.cometc.
16 votes -
report - software inventory - devices without / missing software filter
report - software inventory - devices without / missing software filter
16 votes -
Mobile App: Start/Stop/Restart Windows Services on a device
Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.
16 votes -
Bulk update/delete users
Provide an option to select multiple users and update/delete in bulk.
16 votes -
Count of devices on each tab
Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.
16 votes -
Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
16 votes -
Ability to change invoice number to match external systems.
We would like the ability to be able to change invoice numbers to match them up with our external billing system.
16 votes -
Map and GEO-Location integration with Remote Wipe.
It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.
16 votes -
Change customer on a ticket
Would be great to have the option to change the customer of a ticket as sometimes the IT team might forward an email received from an client to the support@ in order to create a ticket. However, we are unable to change the customer on a ticket using Atera.
16 votes -
chat
Bind Chat to Agent, NOT the User
MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.
This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.
16 votes -
Create & Due Dates for Tickets
Add option to set a due date for a ticket.
Add Create Date and Due Date columns on the Tickets page
16 votes -
Select and run multiple scripts at once
Hello, could you consider the idea to improve deployment of scripts, maybe permitting to choose more than one script at one time? Could be useful selecting more scripts and let them run one after another just like the install in the Software Bundles.
16 votes -
Access Audit log
We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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When opening a ticket from an agent, that agent should be automatically assigned to the ticket.
When creating a ticket from an agent, it does not set that agent in the ticket.
The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.
Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before…
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disk Usage alerts with top folders and or files using the most space
I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Option to Download all Agent Installers at once
The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.
It would also be nice if we could download a zip of every agent installer.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Costumize Alert Emails
Being able to costumize Alert Email for each alert where you can choose what informations the email should contain. Instead of "Machine status unknown..." you can choose what the alert email should say.
16 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Pull Warranty from ScalePad
Atera can send agent names and serial numbers to ScalePad (formerly Warranty Master). ScalePad then looks up existing warranty information and offers their own warranty. Since this integration already exists, it would be awfully nice to have Atera read the warranty status and termination date and write those back to the agent details in Atera.
16 votes -
16 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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