4825 results found

1. Multiple Addresses For One Customer

   We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.

   As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so we can't even copy and paste it.

   We have many customers with more than 1 office location. We need a place to put these in the customer info page. Ideally, we would also have the option of attaching a specific location for a customer to a ticket for times when a site visit is necessary.

   As it currently stands, we have tickets that require site visits, and no way other than manually making an internal note to tell the engineers which location they need to go to. Even if they go to the customer info page, there is no way of storing more than 1 address, so… more

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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2. Software Inventory Report To Show Software Installed and Patched By Atera

   Software Inventory Report To Show Software Installed and Patched By Atera

   It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.

   Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.

   Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow you to bring your IT estate into patching compliance rapidly by having a Reinstall All Selected Software with Atera Button On All Devices at the bottom.

   Additionally, software that isn't on the Choclatey and Homebrew repositories should get highlighted / (Not Being Patched by Atera) so we then have the option of whether to use an alternative product or manually patch ourselves on a regular basis.

   Software Inventory Report To Show Software Installed and Patched By Atera

   It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.

   Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.

   Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow… more

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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3. Knowledge base access from a ticket

   Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...

   Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.

   This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.

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   1 comment  ·  Delete…  ·  Admin →
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4. Intune

   Provide a UWP app for Intune AutoPilot for MDM and deployments over the cloud.

   17 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Logon/Logoff Audit - Too many alerts

   I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?

   17 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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6. link device to custom asset

   Need to be able to link a device to a custom asset

   17 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. Ticketing only Atera license

   Ticketing only Atera license

   17 votes

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   2 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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8. Ability to deploy Acronis, Bitdefender through Atera in Mac Devices

   We need the ability to deploy bitdefender and acronis cyber protect agents in Mac devices through Atera like we can on Windows.

   17 votes

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   0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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9. Automatically Create a Package for a new company in Bitdefender

   Whenever a new company is created, create a new company to match in bitdefender.

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   0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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10. Simple Ticket Merging

    Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

    Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with a similar name from the same customer open but assigned to another technician. This would prevent multiple agents working on the same ticket without knowing.

    Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

    Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with… more

    18 votes

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    3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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11. duo

    Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other

    17 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. Ticket SLA warning

    It would be really helpful if we could set up an automation rule that would alert us if a ticket is going over a certain SLA. Our SLA is 4 hours and so the system should be able to send an email to us - or a designated manager - to alert them of the fact.

    17 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Increased Anydesk Integration

    Ability to connect to Anydesk without copying and pasting passwords. It would be nice if we can apply profiles to customers. For example, be able to set all endpoints to default to better performance and not to share sound.

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Ability to email a technician when a ticket is about to breach SLA

    Ability to email a technician when a ticket is about to breach SLA

    17 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. Github Integration for scripts

    Github integration for scripts to load this from public or private repositories. This way, other users can also comment / issues / version releases / pull request on scripts. Currently, scripts are checked before they are executed, in the event of errors you cannot give feedback or other users cannot see any feedback on scripting.

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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16. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

    When creating a ticket from an agent, it does not set that agent in the ticket.
    The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)

    There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.

    Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before proceeding, and often the user already knows about the issue.

    The Customer is correctly automatically set in the Ticket, so also selecting Agent should be fairly easy, just another variable to pass along with customer ID.

    When creating a ticket from an agent, it does not set that agent in the ticket.
    The agent is automatically set based on which contact is selected when creating the ticket. (I have just confirmed this is the case with support)

    There is also no Agent menu on the New Ticket page, so technicians need to open the ticket again after creating it to correctly set the agent.

    Contact and Agent should be independent as often we need to clear changes (buying software, hardware upgrades, etc.) with some form of management -be it business owner or their finance department- before… more

    17 votes

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    2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Pull Warranty from ScalePad

    Atera can send agent names and serial numbers to ScalePad (formerly Warranty Master). ScalePad then looks up existing warranty information and offers their own warranty. Since this integration already exists, it would be awfully nice to have Atera read the warranty status and termination date and write those back to the agent details in Atera.

    17 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. Passwords saved under a specific device is only visible in the Passwords section for that device.

    Passwords saved under a specific device is only visible in the Passwords section for that device.
    It would be beneficial to be able to see all the passwords (including device passwords) for particular client visible in the Password section of the client.

    17 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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19. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.
    17 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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20. Share Device between multiple ATERA accounts

    Share Device between multiple ATERA accounts.
    We are 2 organizations with ATERA who both wish to monitor the same device on each of our accounts.

    17 votes

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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