5047 results found
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Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…18 votes -
Bulk update/delete users
Provide an option to select multiple users and update/delete in bulk.
18 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
18 votes -
Option to Add Splashtop time Session to Time Entries Tickets
Enable option to add the splashtop/anydesk session time connection to time entry in the ticket.
18 votes -
Login to Atera with Windows Hello through Auth0 on multiple devices.
Please consider allowing more than 1 device to login to Atera with Windows Hello credentials through Auth0.
18 votes -
physical age of device report
It would be nice to have a report that would show us the physical age of a device, this would allow us to be able to state to a Customers/Client. That because your machine is X years old, we recommend upgrading or even replacing the device, because we are finding a trend that the older a device is the more tickets that device generates. Also a faulty machine that is always generating tickets is not good for the customer's work flow.
18 votes -
hudu
Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.
18 votes -
White label remote access portal
I would LOVE to see the remote access portal white labeled!!
18 votes -
Tracking of web domain renewal dates
Tracking of web domain renewal dates
It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.
18 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
18 votes -
customer monitoring portal
The ability to have monitoring portal for the customer devices when he logs in to the portal.
18 votes -
Include AV Information in Reporting
Include the ability to show the addon(s) (Webroot/BitDefender) AntiVirus Scan results in Monthly Atera Reports so customers can see their Device Health, Patch Status, and AntiVirus Scans in one Monthly Report.
18 votes -
Ability to set Active Hours in Patch Deployment.
Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
18 votes -
graph snmp oid
In Device view it would be nice to click on a monitored OID and get a graph of the last 24hrs
18 votes -
Create Custom Tags
Being able to create our own custom tags for ticket automation would be very beneficial. Setting a tag using ticket automation rules is already possible, so this addition would be a huge improvement.
18 votesHey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
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FIlter by Custom fields
The ability to be able to filter by Custom Fields to more easily identify certain customer types, please also improve the filtering within the billing area in bulk invoices.
We need the ability to be able to only filter certain customer groups for invoices monthly, and being able to only filter by customer or contract type is not flexible enough.
Being able to tag a customer or add a custom contract type, allows us to more easily identify customers with special billing needs. It takes too long trying to go through the customer list and cross reference what 'type' of…
18 votes -
file transfer
File transfer needs to support more than 100mb files. Is this 2005?
5gb file limit should be the minimum, preferably 10gb.
18 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Fix issues with File Transfer
Please fix the issues with File Transfer to make it more useful:
- Show file dates/times
- Show full filenames
- Download multiple files and/or folders
- Allow upload of multiple files and/or folders
- Add typical "back" navigation - not just via the file tree
Isn't there a much richer off-the-shelf File Manager you could integrate that provides the basic background file management functions we need?
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Multiple Script Execution Behavior in IT Automation Profile
Allow multiple scripts in one Automation Profile that are run individually and in order. Current behvior will run all scripts concurrently.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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