5052 results found
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Create & Due Dates for Tickets
Add option to set a due date for a ticket.
Add Create Date and Due Date columns on the Tickets page
17 votes -
Select and run multiple scripts at once
Hello, could you consider the idea to improve deployment of scripts, maybe permitting to choose more than one script at one time? Could be useful selecting more scripts and let them run one after another just like the install in the Software Bundles.
17 votes -
Remotely connect to an agentless SNMP device
I can't find the ability to connect to an SNMP agentless device thru its own management interface (like http or telnet).
I suggest: 1 promote a remote agent as a "gateway node" 2 in rmm web interface assign SNMP device to this remote agent becomed gateway 3 in rmm web interface on SNMP device configure the management port number and type (for example 80 http) 4 a connect button appears on SNMP device in rmm 5 clicking the button it opens a piece of software on my pc that opens an http tunnel between remote SNMP device and my local…17 votes -
Disk Usage alerts with top folders and or files using the most space
I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.
17 votes -
zoho CRM Integration
Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.
17 votes -
Filter by OS Version
Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.
17 votes -
Better API Lookups
Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.
17 votes -
DNS Addresses show under IP Address for Device
Have DNS Addresses show under IP Address for Devices. Would be pretty handy in a lot of situations. It's always DNS!
17 votes -
Default Remote Access Option (No Warning)
The Default Remote Access Option allows one to change from Splashtop to AnyDesk/TeamViewer/ScreenConnect.
The problem is, an admin can change this without warning. It provides no warning or confirmation or context. It immediately just deploys AnyDesk etc. to all agents causing popups on Macbooks and security alerts and mass panic.
Please can you consider a warning confirmation dialogue before this setting is changed or updated? Should be a quick small change hopefully.
16 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
16 votes -
Ability to subscribe to tickets
Be able to subscribe to a ticket and get notifications when Technicians reply or customers reply to tickets assigned to someone else.
16 votes -
Install agent with QR code and mobile app
Install the agent on a PC by browsing to a simple webpage on the target PC (i.e. atera.com/add) which displays a unique QR code, scanning the QR code from mobile app, and assigning the PC to a customer/folder from the app on my phone. PC is then offered the appropriate download to install the agent.
Provide an alternative, by providing a short alpha-numeric code with the QR code on the screen that we can type into the App or web interface instead of scanning the QR code. This could also help with connecting a remote asset with the help of…
16 votes -
Intune
Provide a UWP app for Intune AutoPilot for MDM and deployments over the cloud.
16 votes -
Ticketing only Atera license
Ticketing only Atera license
16 votes -
When doing a remote Webroot scan from the agent page, show the results on the agent page.
When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.
16 votes -
tablet
Please allow splashtop RMM to be launched from an android web browser.
I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.
I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.
16 votes -
Splashtop Multiple Concurrent Sessions
Allow multiple technicains to remote onto one PC via splashtop! We do not want to use AnyDesk
16 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
16 votes -
Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
16 votes -
Ability to change invoice number to match external systems.
We would like the ability to be able to change invoice numbers to match them up with our external billing system.
16 votes
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