4737 results found
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Impact
Would like the ability to edit the SLA section and provide my own Impacts instead of using the default ones.
Also an ability to delete ones we are not going to use.
16 votes -
Rolling Time Sheet for clients
Need a rolling time sheet that I can drop lines in with a date, description and time block. Much like Excel. Monthly I can push that content to an invoice and bill for it. Click boxes would work because some work started in one month may not be billed for until next month. This would make Atera my #1 stop for everything I need. I've done this over 25 years.
16 votes -
The ability to select/unselect column in the Timesheet Report
currently we only get the choice of the default columns in the Timesheet Report. It would be nice to be able to select the ones you needed. Also, to show all time entries but only billable hours in the total hours on the top of the report.
16 votes -
16 votes
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Trouble Ticket Detail Templates
I would like Atera to implement a Ticket Detail Template feature within the New Ticket screen, specifically under the Enter Ticket Details field . This enhancement would introduce a dropdown menu that allows users to select from predefined templates, helping streamline ticket creation and ensure consistency in language, formatting, and technical detail.
How it Would Work:
Dropdown Placement: Above or below the Enter Ticket Details field, a dropdown menu labeled “Insert Template” would allow users to select a predefined ticket detail template.Template Management:
Templates would be configured by Admins in the Admin center.Each template should include:
Formatted text,…15 votes -
Network traffic monitor
I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.
15 votes -
VPN App
I would like to see a VPN application/service in App Center.
15 votesHi,
We wanted to let you know that your idea is currently under review by our Marketplace team, as they are looking at different vendors.
We welcome you to add the ones you prefer as comments in this suggestion!
We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.15 votes -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty15 votes -
Ticket Export
Ticket conversation exporting option for legal/HR reasons.
15 votes -
Fix Chat
This could be really useful but there are a number of problems that are preventing us from using it:
Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason.
Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify…
15 votes -
LAPTOP as a device type
it would be nice to have LAPTOP as device type, since you have issued threshold for laptops
15 votes -
Patch Management Notifications
Patch Management Profiles should include options to configure a custom message to pop-up for the end users. It would be nice to be able to give users a warning notice letting them know of the updates and reboot. Give the users the ability to postpone the reboot for the number the Admin allows (3 or 5 times) and after the final warning the updates are applied and rebooted.
15 votes -
Allow the ability to display more than 20 tickets at a time and forego the endless scroll!
My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.
15 votes -
Wifi Management
The ability to remotely manage wifi networks. Including the ability to add a network name and password to a device for users who travel to different locations.
15 votes -
Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
15 votes -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
15 votes -
Knowledge base access from a ticket
Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...
Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.
This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.
15 votes -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
15 votes -
Custom Assets View
Custom Assets
Should be able re-organize which fields shows in the dashboard, instead of the default Name, Type, Folder and Contact.
Also an option for the date field to have an alert. For example if you are tracking support services renewals for the customer, it should alert you when renewal is within 30 days.
15 votes
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