5044 results found
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Create & Due Dates for Tickets
Add option to set a due date for a ticket.
Add Create Date and Due Date columns on the Tickets page
17 votes -
Select and run multiple scripts at once
Hello, could you consider the idea to improve deployment of scripts, maybe permitting to choose more than one script at one time? Could be useful selecting more scripts and let them run one after another just like the install in the Software Bundles.
17 votes -
Disk Usage alerts with top folders and or files using the most space
I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.
17 votes -
zoho CRM Integration
Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.
17 votes -
Better API Lookups
Ability to use the API to look up customers by Phone Number instead of selecting a page and then locating the customer. Also ability to create customer with just a phone number and not an email if one is not available.
17 votes -
DNS Addresses show under IP Address for Device
Have DNS Addresses show under IP Address for Devices. Would be pretty handy in a lot of situations. It's always DNS!
17 votes -
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…16 votes -
Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
16 votes -
Apple silicon native AteraAgent
Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?
16 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
16 votes -
Install agent with QR code and mobile app
Install the agent on a PC by browsing to a simple webpage on the target PC (i.e. atera.com/add) which displays a unique QR code, scanning the QR code from mobile app, and assigning the PC to a customer/folder from the app on my phone. PC is then offered the appropriate download to install the agent.
Provide an alternative, by providing a short alpha-numeric code with the QR code on the screen that we can type into the App or web interface instead of scanning the QR code. This could also help with connecting a remote asset with the help of…
16 votes -
Logon/Logoff Audit - Too many alerts
I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?
16 votes -
wake on lan in Mobile App
Desired functionality in Mobile app(s) to allow Wake-On-Lan.
We have multiple computers on battery backup, which could be used as waking agents.
We're also enabling resume power on AC recovery.
In a recent power outage, I had to go into the office to turn machines on.
I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.16 votes -
Ticketing only Atera license
Ticketing only Atera license
16 votes -
tablet
Please allow splashtop RMM to be launched from an android web browser.
I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.
I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.
16 votes -
Splashtop Multiple Concurrent Sessions
Allow multiple technicains to remote onto one PC via splashtop! We do not want to use AnyDesk
16 votes -
Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
16 votes -
Ability to change invoice number to match external systems.
We would like the ability to be able to change invoice numbers to match them up with our external billing system.
16 votes -
Map and GEO-Location integration with Remote Wipe.
It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.
16 votes -
implementation of a maintenance window
implementation of a maintenance window to disable alarms during this time
16 votes
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