4770 results found
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Option to Download all Agent Installers at once
The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.
It would also be nice if we could download a zip of every agent installer.
16 votes -
Wake-on-LAN support across VLAN's
Since your agent will likely be on every workstation more functionality or options for WOL would be great. Often servers sit on a different VLAN/Network subnet than workstations. Regardless of that Atera only provides the option of a server to send the WOL packet. As we know WOL is an L2 protocol and will not cross network subnets/VLAN's inherently. If Atera could make the agents network subnet aware that would help a lot. Then when trying to wake up a workstation only options on the same network would be able to come up.
16 votes -
Pull Warranty from ScalePad
Atera can send agent names and serial numbers to ScalePad (formerly Warranty Master). ScalePad then looks up existing warranty information and offers their own warranty. Since this integration already exists, it would be awfully nice to have Atera read the warranty status and termination date and write those back to the agent details in Atera.
16 votes -
Windows Updates
Windows Updates needs an overall, it's very confusing when you look at the updates as to which machine has or has not done the updates. When you look at the machine it's missing alot of updates.
16 votes -
Script Error to Show if The Script is Incorrect
Have an error feedback when the script is incorrect. Right now, even if the script is not correct, Atera can still show that it went successfully because it did run it.
No mention of the script actually failing and returning an error!
16 votes -
Impact
Would like the ability to edit the SLA section and provide my own Impacts instead of using the default ones.
Also an ability to delete ones we are not going to use.
16 votes -
Rolling Time Sheet for clients
Need a rolling time sheet that I can drop lines in with a date, description and time block. Much like Excel. Monthly I can push that content to an invoice and bill for it. Click boxes would work because some work started in one month may not be billed for until next month. This would make Atera my #1 stop for everything I need. I've done this over 25 years.
16 votes -
The ability to select/unselect column in the Timesheet Report
currently we only get the choice of the default columns in the Timesheet Report. It would be nice to be able to select the ones you needed. Also, to show all time entries but only billable hours in the total hours on the top of the report.
16 votes -
16 votes
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ticket tabs, close them when a ticket is closed!
when i close a ticket i want the tab to close as well. Anything other than that is stupid and whoever vetoes this ideal needs sin binned.
15 votes -
Trouble Ticket Detail Templates
I would like Atera to implement a Ticket Detail Template feature within the New Ticket screen, specifically under the Enter Ticket Details field . This enhancement would introduce a dropdown menu that allows users to select from predefined templates, helping streamline ticket creation and ensure consistency in language, formatting, and technical detail.
How it Would Work:
Dropdown Placement: Above or below the Enter Ticket Details field, a dropdown menu labeled “Insert Template” would allow users to select a predefined ticket detail template.Template Management:
Templates would be configured by Admins in the Admin center.Each template should include:
Formatted text,…15 votes -
VPN App
I would like to see a VPN application/service in App Center.
15 votesHi,
We wanted to let you know that your idea is currently under review by our Marketplace team, as they are looking at different vendors.
We welcome you to add the ones you prefer as comments in this suggestion!
We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Automated creation of Network plan/map with Network Discovery
I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure
15 votes -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty15 votes -
Ticket Export
Ticket conversation exporting option for legal/HR reasons.
15 votes -
Fix Chat
This could be really useful but there are a number of problems that are preventing us from using it:
Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason.
Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify…
15 votes -
LAPTOP as a device type
it would be nice to have LAPTOP as device type, since you have issued threshold for laptops
15 votes -
Patch Management Notifications
Patch Management Profiles should include options to configure a custom message to pop-up for the end users. It would be nice to be able to give users a warning notice letting them know of the updates and reboot. Give the users the ability to postpone the reboot for the number the Admin allows (3 or 5 times) and after the final warning the updates are applied and rebooted.
15 votes -
Allow the ability to display more than 20 tickets at a time and forego the endless scroll!
My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.
15 votes -
Wifi Management
The ability to remotely manage wifi networks. Including the ability to add a network name and password to a device for users who travel to different locations.
15 votes
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