4754 results found
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Custom Ticket Types
It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.
Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).
Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.
15 votes -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
15 votes -
Knowledge base access from a ticket
Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...
Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.
This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.
15 votes -
Delete everything Atera when a client is lost.
When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.
15 votes -
Custom Assets View
Custom Assets
Should be able re-organize which fields shows in the dashboard, instead of the default Name, Type, Folder and Contact.
Also an option for the date field to have an alert. For example if you are tracking support services renewals for the customer, it should alert you when renewal is within 30 days.
15 votes -
Customizable Step by Step Task Automation
I would like the ability to create a step by step automation to control the order of which tasks/scripts get installed and insert reboot/shutdown tasks as needed. The automation would complete when all tasks have been completed in order. Having the ability to stop or continue on a task failure would be helpful as well. This would be similar to the automation of a Task Sequence in SCCM.
15 votes -
Different Thresholds for Different Disk Drives
I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.
15 votes -
ChatGPT (GPT-3 Engine) on Native Chat and/or Microsoft Teams
Having the option for customers to ask basic questions using the ChatGPT model (either using the native Atera chat or Microsoft Teams (Even better!)).
I would love to have the option to restrict the level of complexity that is provided to the person requesting the chat, as well as a "second-tier" that either transfers the chat to a real human that shows online, or automatically generates a ticket on behalf of the end user.15 votes -
Linux agent monitor services
It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.
15 votes -
hide things not in my subscription
I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription
15 votes -
Easily find what devices are configured for Work from Home
Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.
15 votes -
Customize Ticket Type
Customize ticket type
15 votes -
how nice would it be to be able to see and sort machines by uptime??
how nice would it be to be able to see and sort machines by uptime??
not so much a report but a display in devices
but if only a report then lets go with report
15 votes -
Wake on Lan for Work From Home
Wake on Lan for Work From Home.
In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.
15 votes -
Windows update 0-day threats
When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.15 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
15 votes -
Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
15 votes -
Simple Ticket Merging
Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.
Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…
16 votes -
Network Discovery automated report export
Network Discovery - automated report of daily scan, saved as excel to say sharepoint customer file folder, per client. This would give a history of network scans.
15 votes -
PC Offline
Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.
15 votes
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