4824 results found
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Link to device's Folder
When you are working with a group of devices in a specific folder, there should be a link on the device page to go back to that folder you started in. Right now I have to go back to the company page and then to the folder.
15 votes -
More information from PC
More information from the PC's would be nice (e.g. take look at the amount of info that PDQ Inventory can grab from client devices without even requiring an agent installation).
15 votes -
Agent Uninstall Not Removing Device From Portal
When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.
Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
I get that this can be done by not giving local admin but this often just not possible.Other RMMs we've used will do a device removal from the…
15 votes -
PowerBI reporting
Atera reporting isnt good, I could do with the ability to report real time so I can write my own meaningful reports for internal staff and external customers. I was advised this is a feature in the pipeline. If you have an early adopters program, I would like to be on it.
15 votes -
WordPress
WordPress integrations.
Allow potential users to be able to log calls in Atera so that we do not have to monitor 2 different chat and ticketing systems.
Having users be able to sign up and buy services via WordPress and woo commerce.
15 votes -
Workstation/Server Specification
At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.
15 votes -
New KB editor - lacks many formatting features
Please bring back the old KB Editor that allows for HTML formatting.
This new editor stinks and I can't use my nicely formatted KB's.
My old articles still allow editing with nice HTML formatting so why not give us the option to use old or new editor for new articles.
If this is security related than explain how/why the HTML editor is available in other parts of Atera?
This is definately a major step back especially since we all use AI for making KB's and having a consistent style makes the KB's better and easier to process.14 votes -
Save Public Reply Without Emailing
It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.
14 votes -
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
14 votes -
Better automation for tickets
More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.
14 votes -
Bill for tickets that aren't just for resolved/closed
I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.
14 votes -
billing email address
Can we please have a different Billing email address to the primary contact email address?
14 votes -
Generic or branded agent name
Agent should be generic name or allow branding
White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.
Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.
Branding…
14 votes -
Ticket Created Audio Alert
We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.
14 votes -
Script versioning
I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.
14 votes -
Customer data BackUp to Synology Servers
Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.
14 votes -
ITGlue import into Atera
I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers
14 votes -
Bring back Alphabet filter on customer view
Bring back Alphabet filter on the customer view
14 votes -
Anydesk Remote on mobile APP
It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.
14 votes -
Check certificate validity
Like check http feature, we need to check certificate validity and alerte before the end
14 votes
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