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4792 results found

  1. Workstation/Server Specification

    At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.

    15 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Save Public Reply Without Emailing

    It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.

    14 votes

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    1 comment  ·  Tickets  ·  Admin →
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  3. Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

    Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

    14 votes

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    0 comments  ·  Webroot  ·  Admin →
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  4. Better automation for tickets

    More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.

    14 votes

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    1 comment  ·  Tickets  ·  Admin →
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  5. Bill for tickets that aren't just for resolved/closed

    I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.

    14 votes

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    6 comments  ·  Billing  ·  Admin →
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  6. billing email address

    Can we please have a different Billing email address to the primary contact email address?

    14 votes

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    1 comment  ·  Billing  ·  Admin →
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  7. Generic or branded agent name

    Agent should be generic name or allow branding

    White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

    Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

    Branding…

    14 votes

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    1 comment  ·  Agent  ·  Admin →
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  8. Ticket Created Audio Alert

    We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.

    14 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Customer data BackUp to Synology Servers

    Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.

    14 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  10. ITGlue import into Atera

    I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers

    14 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  11. Bring back Alphabet filter on customer view

    Bring back Alphabet filter on the customer view

    14 votes

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    1 comment  ·  User Interface  ·  Admin →
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  12. Anydesk Remote on mobile APP

    It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

    14 votes

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    4 comments  ·  Mobile App  ·  Admin →
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  13. Check certificate validity

    Like check http feature, we need to check certificate validity and alerte before the end

    14 votes

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    1 comment  ·  Alerts  ·  Admin →
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  14. Remove View Script options for technicians

    Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.

    14 votes

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    1 comment  ·  Roles and Permissions  ·  Admin →
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  15. New Added Device Report

    New Added Device Report

    14 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. Automatically Sync, Create, Delete Companies in Bitdefender

    Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  17. Custom cname in agent download URL

    When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  18. Launch Powershell Script when client back online

    Is it possible to add the ability to run a script when a customer comes back online?

    14 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Admin →
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  19. Check if your client's password or admin password has been in a breach or their data is on the dark web

    To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.

    14 votes

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    0 comments  ·  Security  ·  Admin →
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  20. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

    14 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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