4770 results found

1. Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

   Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

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   0 comments  ·  Webroot  ·  Delete…  ·  Admin →
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2. Bill for tickets that aren't just for resolved/closed

   I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.

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   6 comments  ·  Billing  ·  Delete…  ·  Admin →
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3. Generic or branded agent name

   Agent should be generic name or allow branding

   White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

   Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

   Branding of the agent should follow through from the install program, folder names, program name and add remove programs or Apps. The agent should really have no mention of Atera unless a person opts to.

   This would very extremely beneficial to both in house IT departments and It service providers.

   Agent should be generic name or allow branding

   White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

   Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

   Branding… more

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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4. Ticket Created Audio Alert

   We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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5. Patch Exclusion - Remove the patch from showing in the patch needed view

   Please can you look at adding the functionality to remove any patch showing in the agent patch available status if the admin has removed or excluded said patches from availability. This will make the view cleaner as currently the agent machine reflects in the needing patches when actually they are up to date.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. Customer data BackUp to Synology Servers

   Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. ITGlue import into Atera

   I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Bring back Alphabet filter on customer view

   Bring back Alphabet filter on the customer view

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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9. Anydesk Remote on mobile APP

   It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

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   4 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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10. Check certificate validity

    Like check http feature, we need to check certificate validity and alerte before the end

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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11. Remove View Script options for technicians

    Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.

    14 votes

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    1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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12. New Added Device Report

    New Added Device Report

    14 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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13. Automatically Sync, Create, Delete Companies in Bitdefender

    Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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14. Custom cname in agent download URL

    When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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15. Launch Powershell Script when client back online

    Is it possible to add the ability to run a script when a customer comes back online?

    14 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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16. Check if your client's password or admin password has been in a breach or their data is on the dark web

    To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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17. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

    14 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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18. Native Android Biometric Login instead of reliance on browser

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the period).

    Developers should not expect all users to use Chrome, especially with a userbase of very technical users. Even if Firefox has very low market share, it is still a major browser.

    Having said that, the app should not rely on the browser for biometric login, it should use the native Android APIs. Every other app I have that uses biometrics, being multiple password management apps, or Authenticator apps, etc. uses the native API, it does not open the browser. I believe even Microsoft apps when they authenticate open their own window rendering the Microsoft login page (likely Android Webview), there are no browser controls or URL bar.

    Please add Native Android Biometric Login instead of relying on the browser.

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the… more

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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19. Laptops report their GPS location to track where inventory is.

    Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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20. Custom atera menu

    Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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