5041 results found

1. Customer/Device Group Feature

   Add feature to group several customers and/or devices.
   Also, add feature to apply a threshold profile or running a script on a group.

   Just one example: Group that contains all servers, so I can apply a threshold profile or run a script on all servers at once.

   15 votes

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   2 comments  ·  Customers  ·  Delete…  ·  Admin →
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2. Export tickets to pdf

   the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client

   14 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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3. Increase chocolatey functionality

   Add support for more features in chocolatey. For example --version to install a version other than the latest or --x86 to install 32 bit version of a package or --force to attempt to reinstall a software

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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4. Software Inventory Report To Show Software Installed and Patched By Atera

   Software Inventory Report To Show Software Installed and Patched By Atera

   It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.

   Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.

   Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow you to bring your IT estate into patching compliance rapidly by having a Reinstall All Selected Software with Atera Button On All Devices at the bottom.

   Additionally, software that isn't on the Choclatey and Homebrew repositories should get highlighted / (Not Being Patched by Atera) so we then have the option of whether to use an alternative product or manually patch ourselves on a regular basis.

   Software Inventory Report To Show Software Installed and Patched By Atera

   It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.

   Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.

   Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow… more

   14 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Delete everything Atera when a client is lost.

   When losing a client there should be a way to delete EVERYTHING; Atera agent, Splashtop, AnyDesk, and any apps purchased through Atera, This should work for any unit online and for any off-line unit when it comes back online, without disturbing the client's users.

   14 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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6. Generic or branded agent name

   Agent should be generic name or allow branding

   White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

   Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

   Branding of the agent should follow through from the install program, folder names, program name and add remove programs or Apps. The agent should really have no mention of Atera unless a person opts to.

   This would very extremely beneficial to both in house IT departments and It service providers.

   Agent should be generic name or allow branding

   White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

   Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

   Branding… more

   14 votes

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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7. Ticket Created Audio Alert

   We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. Different Thresholds for Different Disk Drives

   I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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9. Linux agent monitor services

   It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.

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   1 comment  ·  Agent  ·  Delete…  ·  Admin →
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10. Customer data BackUp to Synology Servers

    Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.

    14 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. Ability to deploy Acronis, Bitdefender through Atera in Mac Devices

    We need the ability to deploy bitdefender and acronis cyber protect agents in Mac devices through Atera like we can on Windows.

    14 votes

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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12. Bring back Alphabet filter on customer view

    Bring back Alphabet filter on the customer view

    14 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Customize Ticket Type

    Customize ticket type

    14 votes

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    5 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. Remove View Script options for technicians

    Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.

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    1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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15. How to setup customer with multiple locations?. Customer with sub account?

    How to setup customer with multiple locations?. Customer with sub account?

    14 votes

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    0 comments  ·  Delete…  ·  Admin →
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16. New Added Device Report

    New Added Device Report

    14 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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17. Automatically Sync, Create, Delete Companies in Bitdefender

    Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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18. Download all our own data and customer data from Atera

    We should be able to export a full-offline copy of our own data and customer data from Atera.

    14 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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19. Custom cname in agent download URL

    When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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20. Tickets API Calls

    API Calls: add a data filter option for Tickets

    14 votes

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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