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5047 results found

  1. Generic or branded agent name

    Agent should be generic name or allow branding

    White Label branding is in nearly all competitors products to allow branding! Atera should also allow customizing and branding or generically displaying the install program name and folder name, as well as in the Apps and Add Remove Program Files.

    Instead of “Atera” under Program Files or Program Files (x86), or the Apps and Add Remove Program files use something like "ITSupportAgent" or “CompanyNameSupport” Customers see the Atera program and do not know it and uninstall it. If it was the IT department or service providers name they would recognize it.

    Branding…

    14 votes

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    1 comment  ·  Agent  ·  Admin →
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  2. Ticket Created Audio Alert

    We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.

    14 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Different Thresholds for Different Disk Drives

    I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.

    14 votes

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    1 comment  ·  Alerts  ·  Admin →
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  4. hide things not in my subscription

    I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription

    14 votes

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    0 comments  ·  User Interface  ·  Admin →
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  5. wake on lan in Mobile App

    Desired functionality in Mobile app(s) to allow Wake-On-Lan.
    We have multiple computers on battery backup, which could be used as waking agents.
    We're also enabling resume power on AC recovery.
    In a recent power outage, I had to go into the office to turn machines on.
    I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.

    14 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  6. Customer data BackUp to Synology Servers

    Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.

    14 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  7. Ability to deploy Acronis, Bitdefender through Atera in Mac Devices

    We need the ability to deploy bitdefender and acronis cyber protect agents in Mac devices through Atera like we can on Windows.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  8. Bring back Alphabet filter on customer view

    Bring back Alphabet filter on the customer view

    14 votes

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    1 comment  ·  User Interface  ·  Admin →
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  9. Customize Ticket Type

    Customize ticket type

    14 votes

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    5 comments  ·  Tickets  ·  Admin →
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  10. Remove View Script options for technicians

    Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.

    14 votes

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    1 comment  ·  Roles and Permissions  ·  Admin →
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  11. How to setup customer with multiple locations?. Customer with sub account?

    How to setup customer with multiple locations?. Customer with sub account?

    14 votes

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    0 comments  ·  Admin →
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  12. New Added Device Report

    New Added Device Report

    14 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Automatically Sync, Create, Delete Companies in Bitdefender

    Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  14. Download all our own data and customer data from Atera

    We should be able to export a full-offline copy of our own data and customer data from Atera.

    14 votes

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    0 comments  ·  Admin & Core  ·  Admin →
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  15. Custom cname in agent download URL

    When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  16. Allow for Microsoft and Google Modern SMTP Relay / Authentication

    Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.

    14 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  17. Tickets API Calls

    API Calls: add a data filter option for Tickets

    14 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  18. Launch Powershell Script when client back online

    Is it possible to add the ability to run a script when a customer comes back online?

    14 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Admin →
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  19. Check if your client's password or admin password has been in a breach or their data is on the dark web

    To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.

    14 votes

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    0 comments  ·  Security  ·  Admin →
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  20. Laptops report their GPS location to track where inventory is.

    Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

    14 votes

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    0 comments  ·  Agent  ·  Admin →
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