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5048 results found

  1. Bring back Alphabet filter on customer view

    Bring back Alphabet filter on the customer view

    14 votes

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    1 comment  ·  User Interface  ·  Admin →
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  2. Check certificate validity

    Like check http feature, we need to check certificate validity and alerte before the end

    14 votes

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    1 comment  ·  Alerts  ·  Admin →
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  3. Remove View Script options for technicians

    Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.

    14 votes

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    1 comment  ·  Roles and Permissions  ·  Admin →
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  4. How to setup customer with multiple locations?. Customer with sub account?

    How to setup customer with multiple locations?. Customer with sub account?

    14 votes

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    0 comments  ·  Admin →
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  5. Sort network discovery

    Be able to sort / filter by OS type in Network Discovery.

    14 votes

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    1 comment  ·  Network Discovery  ·  Admin →
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  6. New Added Device Report

    New Added Device Report

    14 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Automatically Sync, Create, Delete Companies in Bitdefender

    Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  8. Download all our own data and customer data from Atera

    We should be able to export a full-offline copy of our own data and customer data from Atera.

    14 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  9. Custom cname in agent download URL

    When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    14 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
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  10. Tickets API Calls

    API Calls: add a data filter option for Tickets

    14 votes

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    1 comment  ·  Admin & Core platform  ·  Admin →
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  11. Launch Powershell Script when client back online

    Is it possible to add the ability to run a script when a customer comes back online?

    14 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Admin →
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  12. Simple Ticket Merging

    Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

    Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…

    15 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Check if your client's password or admin password has been in a breach or their data is on the dark web

    To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.

    14 votes

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    0 comments  ·  Security  ·  Admin →
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  14. colour ticket priority

    please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by

    1) marking the whole div/row as "red" when it's critical/high
    2) having the priority values displayed with coloured bubles - similarly to status have it

    you can use this schema for colour selection or any other thats suitable

    https://cdn.sketchbubble.com/pub/media/catalog/product/cache/1/image/720x540/c96a280f94e22e3ee3823dd0a1a87606/p/r/priority-matrix-mc-slide7.png

    note: I know there is a filter for that, but that's an additional step which can be easily eliminated

    thank you

    14 votes

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    2 comments  ·  Tickets  ·  Admin →
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  15. Laptops report their GPS location to track where inventory is.

    Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

    14 votes

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    0 comments  ·  Agent  ·  Admin →
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  16. Splashtop notification when logged in

    Clients are security conscious, the small splashtop "user has logged in" bottom right corner of the screen often goes unnoticed and clients freak out when the mouse starts moving.
    Please allow the splashtop chat or something similar to teamviewer showing that a user is currently logged in to prompt something that we have logged in that's obvious for the user to see.
    Currently I've bound a script to a mouse button and manually click chat every time I log in so clients don't get paranoid I can silently log in.

    14 votes

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    1 comment  ·  3rd Party Integrations  ·  Admin →
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  17. Reboot

    it will be great to have Last Reboot Time option on advance filter

    14 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. refresh

    Il would be nice to have a button "Refresh" on top of the lists devices.
    If we patch or if we wol device, we won't see it.

    14 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  19. Add second 2FA method

    Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?

    14 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  20. Sage integration

    Accounting integration with Sage

    14 votes

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    2 comments  ·  3rd Party Integrations  ·  Admin →
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