4678 results found

1. PowerBI reporting

   Atera reporting isnt good, I could do with the ability to report real time so I can write my own meaningful reports for internal staff and external customers. I was advised this is a feature in the pipeline. If you have an early adopters program, I would like to be on it.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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2. Report of all computers that have been on for more than 30 days

   I need to generate a report of all of the computers in my account that have been on for more than 30 days so that I can tell them to reboot... Because rebooting FIXES 90% OF THE PROBLEMS!!! Imagine having less to deal with... :)

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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3. List the patch install date in the patch feedback report

   List patch install date in report so we know going into it few days later how many were installed on scheduled day and how many were installed in the following days.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Customization of Alert Pausing

   Customize the amount of time
   Mass pausing for devices
   Pausing based on Automation profiles

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   2 comments  ·  Alerts  ·  Delete…  ·  Admin →
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5. Add ability to retroactively flag ticket notes as resolutions

   Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.

   The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.

   It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even be capable of doing this if it was the ticket creator who discovered the resolution and shared it. Right now, only the technician can flag a response as a resolution and they have to be proactive about it.

   Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.

   The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.

   It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even… more

   13 votes

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   2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

   Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

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   0 comments  ·  Webroot  ·  Delete…  ·  Admin →
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7. Domotz

   Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.

   13 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Move CVE to it's own Tab under Security or Vulnerability

   It's great to have this feature but it's annoyingly hidden so many levels deep. I would bet many people don't even know it's there. I love the feature but it needs to be more front and center even if it's still somewhat limited. It's not really network discovery either, it's a security feature. Lets kick this software up a notch.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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9. Better automation for tickets

   More trigger options for ticket automation and the ability to set ticket field values based on keywords etc.

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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10. Add new Custom Asset from Network Discovery

    The Network Discovery function is a very powerfull tool. But in complex and not structured scenarios there are lot of "known" devices where it is not possible to manage SNMP configuration or instlla the Agent (ie. Bank credit card readers, Telphone carrier managed routers, Known guests-users' laptops, Fiscal printers, etc..). In these cases shuold be very usefull to select an Unmonitored device and add it as a pre-defined Custom Asset (or Generic) by automatically filling the existing fields (Device type, MAC, Manufacturer, etc..) to monitor on/off line status.

    By adding this functionality it will be possible to have a comprehensive asset management solution and to focus only on new or unknown devices.

    Thank you very much.
    Iacopo

    The Network Discovery function is a very powerfull tool. But in complex and not structured scenarios there are lot of "known" devices where it is not possible to manage SNMP configuration or instlla the Agent (ie. Bank credit card readers, Telphone carrier managed routers, Known guests-users' laptops, Fiscal printers, etc..). In these cases shuold be very usefull to select an Unmonitored device and add it as a pre-defined Custom Asset (or Generic) by automatically filling the existing fields (Device type, MAC, Manufacturer, etc..) to monitor on/off line status.

    By adding this functionality it will be possible to have a comprehensive… more

    13 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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11. Set Program to uninstall upon next use

    It would be great to have the ability to select a program from the device inventory to uninstall even if the device is currently offline. The task would que for the next time the device is available.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. link to a ticket on mobile opens the app rather than web page

    When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.

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    Planned  ·  0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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13. Patch Exclusion - Remove the patch from showing in the patch needed view

    Please can you look at adding the functionality to remove any patch showing in the agent patch available status if the admin has removed or excluded said patches from availability. This will make the view cleaner as currently the agent machine reflects in the needing patches when actually they are up to date.

    13 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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14. Anydesk Remote on mobile APP

    It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

    13 votes

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    3 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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15. Microsoft RDP

    The ability to use Microsoft RDP over SSH to servers.

    13 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. Wake on Lan for Work From Home

    Wake on Lan for Work From Home.

    In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.

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    1 comment  ·  Work From Home  ·  Delete…  ·  Admin →
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17. Return classic features to new UI ticket page

    There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh. Maybe it was a bug when I was using it, but I found that if I had resolved a ticket, it would linger in my queue until I forced a refresh, despite seeing new tickets being added. It's like it only checked to add new to the queue but not remove completed on automatic refreshes, unlike the classic UI.

    New Additions that would help

    • Customizable view. For example if I didn't want to see the SLA or priority but want to see the source, being able to turn them on and off would help keep the UI clean while letting me choose the info I want.

    • Filter by last modified. I can sort by last modified, but sometimes I just want to see how many tickets I've closed on a certain day, so being able to filter last modified by "today" with a status of "resolved" will allow me to keep an eye on todays progress.

    There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh.… more

    13 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

    13 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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19. Native Android Biometric Login instead of reliance on browser

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the period).

    Developers should not expect all users to use Chrome, especially with a userbase of very technical users. Even if Firefox has very low market share, it is still a major browser.

    Having said that, the app should not rely on the browser for biometric login, it should use the native Android APIs. Every other app I have that uses biometrics, being multiple password management apps, or Authenticator apps, etc. uses the native API, it does not open the browser. I believe even Microsoft apps when they authenticate open their own window rendering the Microsoft login page (likely Android Webview), there are no browser controls or URL bar.

    Please add Native Android Biometric Login instead of relying on the browser.

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the… more

    13 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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20. Custom atera menu

    Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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