4792 results found
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List the patch install date in the patch feedback report
List patch install date in report so we know going into it few days later how many were installed on scheduled day and how many were installed in the following days.
14 votes -
Customization of Alert Pausing
Customize the amount of time
Mass pausing for devices
Pausing based on Automation profiles14 votes -
Expand the ticket reply window
The default ticket reply window size is not only fixed size but too small, can be difficult to scroll in - can we make it draggable to enlarge or at least 25-30% larger?
13 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Ability to delete within tickets PLEASE!
Users often send things to their tickets that are completely unrelated. The tickets get messy. We need a way to delete information that is sent to tickets please!!!!!!!!!
13 votes -
Automation trigger for new internal comments
This feature request proposes adding a new event trigger to the automation engine that activates whenever a new internal comment is added to a ticket. Currently, automations are largely limited to public updates, but this addition would allow for seamless internal workflows—such as notifying specific team members or updating ticket metadata—based exclusively on private technician notes without alerting the end-user.
13 votes -
Need to be able to tie assets to a user
At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.
13 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Option to require the AI assistant looks at the knowledgebase before anything else
When building out our knowledge base (KB) on Atera for the AI assistant to pull from I have noticed that it will sometimes pull an answer from the internet that I do not want instead of checking for a KB article on the topic first.
It would be very helpful to better customize the AI assistant's answers if there were an option to force the AI assistant to review the KB every time before answering.13 votes -
splashtop view only
When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )
13 votes -
Add ability to retroactively flag ticket notes as resolutions
Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.
The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.
It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even…
13 votes -
Patching & IT Automation: Exclude Preview Updates
i would like to have the option to exclude "Preview Updates" from Patch-management. we dont need to be beta testers for Windows-Updates ^^
13 votes -
Domotz
Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.
13 votes -
Move CVE to it's own Tab under Security or Vulnerability
It's great to have this feature but it's annoyingly hidden so many levels deep. I would bet many people don't even know it's there. I love the feature but it needs to be more front and center even if it's still somewhat limited. It's not really network discovery either, it's a security feature. Lets kick this software up a notch.
13 votes -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
13 votes -
Add new Custom Asset from Network Discovery
The Network Discovery function is a very powerfull tool. But in complex and not structured scenarios there are lot of "known" devices where it is not possible to manage SNMP configuration or instlla the Agent (ie. Bank credit card readers, Telphone carrier managed routers, Known guests-users' laptops, Fiscal printers, etc..). In these cases shuold be very usefull to select an Unmonitored device and add it as a pre-defined Custom Asset (or Generic) by automatically filling the existing fields (Device type, MAC, Manufacturer, etc..) to monitor on/off line status.
By adding this functionality it will be possible to have a comprehensive…
13 votes -
Help Desk Administrator
Atera should have additional billable (or free...) roles other than technicians. We have project managers & help desk admins that do not provide technical support.
We don't use Atera's ticketing because our admin staff would cost us an extra $300/month just for them use the help desk, nothing else.
We would love a discounted "role" of a "Help Desk Manager" who like a technician has granular access to help desk tickets per assigned client. But that's all they can do.
We have someone that can manage tickets, assign tickets, but do not have to be a full $150/month agent since…
13 votes -
Set Program to uninstall upon next use
It would be great to have the ability to select a program from the device inventory to uninstall even if the device is currently offline. The task would que for the next time the device is available.
13 votes -
Technician Role permissions
Roles within Admin need to have the ability to have more control of what features each group has.
Under RMM, the "Edit Device" feature is too strict. We want to be able to allow certain technicians to edit device names but not be able to delete them.Setting that can be turned off so that no technicians have the ability to delete anything.
13 votes -
13 votes
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Microsoft RDP
The ability to use Microsoft RDP over SSH to servers.
13 votes -
Work from Home
I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.
13 votes
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