4885 results found

1. ITGlue import into Atera

   I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. Bring back Alphabet filter on customer view

   Bring back Alphabet filter on the customer view

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Customize Ticket Type

   Customize ticket type

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   4 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Anydesk Remote on mobile APP

   It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

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   3 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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5. Check certificate validity

   Like check http feature, we need to check certificate validity and alerte before the end

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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6. Wake on Lan for Work From Home

   Wake on Lan for Work From Home.

   In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.

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   1 comment  ·  Work From Home  ·  Delete…  ·  Admin →
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7. How to setup customer with multiple locations?. Customer with sub account?

   How to setup customer with multiple locations?. Customer with sub account?

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   0 comments  ·  Delete…  ·  Admin →
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8. Sort network discovery

   Be able to sort / filter by OS type in Network Discovery.

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   1 comment  ·  Network Discovery  ·  Delete…  ·  Admin →
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9. New Added Device Report

   New Added Device Report

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Automatically Sync, Create, Delete Companies in Bitdefender

    Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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11. Custom cname in agent download URL

    When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
    It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.

    13 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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12. run scripts via API

    Could it be possible to run a script against an API.

    We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it

    13 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Return classic features to new UI ticket page

    There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh. Maybe it was a bug when I was using it, but I found that if I had resolved a ticket, it would linger in my queue until I forced a refresh, despite seeing new tickets being added. It's like it only checked to add new to the queue but not remove completed on automatic refreshes, unlike the classic UI.

    New Additions that would help

    • Customizable view. For example if I didn't want to see the SLA or priority but want to see the source, being able to turn them on and off would help keep the UI clean while letting me choose the info I want.

    • Filter by last modified. I can sort by last modified, but sometimes I just want to see how many tickets I've closed on a certain day, so being able to filter last modified by "today" with a status of "resolved" will allow me to keep an eye on todays progress.

    There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh.… more

    13 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Tickets API Calls

    API Calls: add a data filter option for Tickets

    13 votes

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    1 comment  ·  Admin & Core  ·  Delete…  ·  Admin →
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15. Check if your client's password or admin password has been in a breach or their data is on the dark web

    To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.

    13 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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16. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

    I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

    13 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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17. Native Android Biometric Login instead of reliance on browser

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the period).

    Developers should not expect all users to use Chrome, especially with a userbase of very technical users. Even if Firefox has very low market share, it is still a major browser.

    Having said that, the app should not rely on the browser for biometric login, it should use the native Android APIs. Every other app I have that uses biometrics, being multiple password management apps, or Authenticator apps, etc. uses the native API, it does not open the browser. I believe even Microsoft apps when they authenticate open their own window rendering the Microsoft login page (likely Android Webview), there are no browser controls or URL bar.

    Please add Native Android Biometric Login instead of relying on the browser.

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the… more

    13 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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18. Reboot after patch install

    Similar to other reboot requests, I would like to reboot at a given time only after a patch install. For instance, a workstation would reboot at 3:00 am only after a patch requiring a reboot was installed. Kaseya has this feature and it’s something really miss.

    13 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. Work from Home

    I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    13 votes

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    0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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20. Password Import for Contacts

    Add the ability to bulk import passwords either through the API or through a contact import using a CSV.

    Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.

    13 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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