5047 results found

1. run scripts via API

   Could it be possible to run a script against an API.

   We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it

   13 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Return classic features to new UI ticket page

   There are a few missing features from the classic UI that makes the New UI much harder to use:

   • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

   • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

   • Autorefresh. Maybe it was a bug when I was using it, but I found that if I had resolved a ticket, it would linger in my queue until I forced a refresh, despite seeing new tickets being added. It's like it only checked to add new to the queue but not remove completed on automatic refreshes, unlike the classic UI.

   New Additions that would help

   • Customizable view. For example if I didn't want to see the SLA or priority but want to see the source, being able to turn them on and off would help keep the UI clean while letting me choose the info I want.

   • Filter by last modified. I can sort by last modified, but sometimes I just want to see how many tickets I've closed on a certain day, so being able to filter last modified by "today" with a status of "resolved" will allow me to keep an eye on todays progress.

   There are a few missing features from the classic UI that makes the New UI much harder to use:

   • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

   • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

   • Autorefresh.… more

   13 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Simple Ticket Merging

   Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

   Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with a similar name from the same customer open but assigned to another technician. This would prevent multiple agents working on the same ticket without knowing.

   Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.

   Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with… more

   14 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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4. Add the ability to email a Knowledgebase Article to user in TIcket and Device.

   I would like to be able to send a formatted email from Tickets and Devices. A button that says "email article" shows a popup of all articles. I can then select the article I want to send. The EMail subject would default to the article title and the email body set as the contents. It would also be nice to allow a Textarea box allowing me to put in a personal note to the contact. Make sure styling separates the personal comment and the article.

   13 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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5. colour ticket priority

   please provide colour scheme to tickets so they can be easily identified / distinguished based on their priority either by

   1) marking the whole div/row as "red" when it's critical/high
   2) having the priority values displayed with coloured bubles - similarly to status have it

   you can use this schema for colour selection or any other thats suitable

   https://cdn.sketchbubble.com/pub/media/catalog/product/cache/1/image/720x540/c96a280f94e22e3ee3823dd0a1a87606/p/r/priority-matrix-mc-slide7.png

   note: I know there is a filter for that, but that's an additional step which can be easily eliminated

   thank you

   13 votes

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   2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Native Android Biometric Login instead of reliance on browser

   For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the period).

   Developers should not expect all users to use Chrome, especially with a userbase of very technical users. Even if Firefox has very low market share, it is still a major browser.

   Having said that, the app should not rely on the browser for biometric login, it should use the native Android APIs. Every other app I have that uses biometrics, being multiple password management apps, or Authenticator apps, etc. uses the native API, it does not open the browser. I believe even Microsoft apps when they authenticate open their own window rendering the Microsoft login page (likely Android Webview), there are no browser controls or URL bar.

   Please add Native Android Biometric Login instead of relying on the browser.

   For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the… more

   13 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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7. Custom atera menu

   Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal

   13 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. Work from Home

   I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

   13 votes

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   0 comments  ·  Work From Home  ·  Delete…  ·  Admin →
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9. Password Import for Contacts

   Add the ability to bulk import passwords either through the API or through a contact import using a CSV.

   Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.

   13 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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10. API: search tickets and time entries by date-range and customer-ID

    Currently if we want to use the APIs to pull certain tickets or time entries for a particular client and/or a particular timeframe, we have to pull ALL THE TICKETS in our Atera account (which takes a long time, and generates a lot of traffic to Atera's servers).

    Can you please add additional criterias to avoid all this extra traffic and make the API calls faster?

    Time Entries and Tickets search:
    * Before date-time
    * After date-time
    * Customer ID
    * String in comments (all words, or any words).

    Thank you!

    13 votes

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    3 comments  ·  Tickets  ·  Delete…  ·  Admin →
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11. splashtop printer

    Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.

    13 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. Bitdefender patch management

    Would like the ability to purchase BitDefender Patch Management add-on.

    13 votes

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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13. Server availability alert

    All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)

    13 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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14. Get chassis types for computers

    Get chassis types for computers (Laptop, Desktop, ...)

    13 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

15. Automatically activate the Help Desk Agent over threshold or activate patch / IT automation profiles

    The Help Desk Agent must be activated manually for each device. Very inconvenient. It would be easier if you could activate the threshold value or patch / IT automation profile

    13 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

16. Option to Remove Seconds

    I would like the option to REMOVE SECONDS when entering time.

    I only want to see DATE, HOUR, MINUTES for entering time. This could be an Admin setting check box to "Ignore Seconds when entering time". Or "Always set Seconds to 00"

    13 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

17. Display the disk space history of an agent's hard disks in the metric
    13 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

18. Merge contacts

    Merge contacts or allow multiple email addresses for one contact

    13 votes

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    3 comments  ·  Customers  ·  Delete…  ·  Admin →
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19. Outage Alert

    Create method to email all customers regarding an outage. Outages that comes to mind are Microsoft service outage or Internet outage in a region.
    This method could be use to email all the contacts of a customer or to all customers.

    13 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

20. Ability to charge customers through Atera

    We'd like to know if you would like the option to charge your customers through Atera.
    If so, would it be for recurring or one-time payments?
    Which payment method would you prefer- credit card, Paypal, ACH, SEPA etc. and why?

    13 votes

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    1 comment  ·  Billing  ·  Delete…  ·  Admin →
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