4752 results found
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Close Tickets - No notification
I use Atera for myself and I work for 4 different companies. I will work long hours and I can't close a ticket at midnight because it will trigger several alerts to an employee in the middle of the night. Would love to have the option to close a ticket without sending a notification to the employee.
12 votes -
12 votes
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Shared Knowledge Library
Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.
12 votes -
Activate the chat function for all devices at once.
Activate the chat function for all devices is not possible at the moment. Please change that.
12 votes -
Locks pc screen when using home working remoting agent
When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks
12 votes -
WOL Multi-select
Ability to select multiple computers and click on WAKE instead of having to do so per device.
Currently when we click on Wake, we get a prompt asking for hich device to send the packet. Even if the devices are not on the same LAN, the 1st (default?) device that would come up in that window per device would be OK to send the packet.
12 votes -
AZURE integration
there is a lot of moment to cloud if you guys had a feature to take an existing system and convert it to be VHD format for AZURE you would capture some market share. The current methods require a-lot of skill.
12 votes -
Attach files to script
Attach executable files to script:
One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.12 votes -
Agent Activation tied to Policy
It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.
Syncro handles this via policy, as do most other RMM's.
12 votes -
Print/export pre-defined reports (Recent Processes)
Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.
12 votes -
Show when another engineer is in a ticket
It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.
I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful
12 votes -
Be able to hide tabs (Work from home, Network Discovery, Get rewards)
I think it would be a good idea to be able to hide these tabs for certain roles
EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
Our L1 techs should also not be able to see those tabs since we do not use them12 votes -
meraki
Meraki Dashboard/Device-Stats integration would be great
12 votes -
knowledgebase on mobile app
It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.
12 votes -
Anydesk universal download
It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it12 votes -
block windows 11
Block Windows 11 on all devices recorded in Atera
12 votes -
Network Discovery Improvement Ideas
Suggestions:
Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent…
12 votes -
Save Ticket View Mobile App
Mobile Ap is rather limited. Ability to save views in the ticket view.
12 votes -
web based remote
Web Based Remote Access Tool via Https browser. Currently Syncro has remote access via browser https., this is really good and removes the dependability from Slashtop (only works half time), Teamviewer (expensive) etc., if we can access device through browser that would be a very cool and much needed feature.
12 votes -
Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
12 votes
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