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Scheduled Ticket reminder

For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.

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Todd Mahoney shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Kevin Ruffus commented  ·   ·  Report

    My boss has asked me to figure this out. After looking at the API endpoints it looks like a simple bash script would be able to handle it, sending emails via postfix, but it would absolutely be better if it were handled in app.

  • Taylor Anderson commented  ·   ·  Report

    A reminder to the Tech is nice, but it would be beneficial if a reminder notification goes out to the client as well.

    For example, send an email the day before and the day of the appointment reminding the client that a tech will be on-site today. That way, if something comes up on the client's end, they could email back and let us know not to come on-site and to reschedule.