Settings and activity

88 results found

1. Alert when agent uninstalled

   1,494 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Nov 5, 2024

2. Automate Alert E-mails

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Nov 5, 2024

3. Automate chat onboarding

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Nov 5, 2024

4. Quick Reply Template Custom Variables

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Nov 5, 2024

5. Slack integration

   34 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Apr 30, 2024

6. Github Integration for scripts

   15 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Nov 29, 2023

7. GitHub Integration

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Nov 29, 2023

8. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   192 votes

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   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Todd Mahoney supported this idea  ·  Jun 19, 2023

9. Auto-assign tickets with initial reply

   66 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Jun 19, 2023

10. Auto-Assign Ticket to Last Commented Technican

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 19, 2023

11. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

    7 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 19, 2023

12. Option to assign multiple contacts to a ticket.

    22 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 19, 2023

13. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 19, 2023

14. Automatically close Alert tickets when resolved

    211 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 19, 2023

15. Close Tickets - No notification

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 19, 2023

16. Push policies for microsoft

    8 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 14, 2023

17. Show which devices are managed by InTune

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 14, 2023

18. Install over Intune

    23 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 14, 2023

19. Dynamic groups for Devices / Agents

    69 votes

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    12 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    Best regards,

    The Atera Team

    
    

    Todd Mahoney supported this idea  ·  Jun 14, 2023

20. Export Customer List

    25 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Jun 14, 2023