4780 results found
-
Real time CPU / Memory utilization graphs
Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.
12 votes -
Revised Merge Function
When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.
Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.
12 votes -
Store Windows Event Log Entries
When monitoring the Windows Event Log for events (like Failed Login Attempts), it would be really useful if Atera would retain the events that triggered the alert so we can see them later. Unfortunately, if the alert is triggered and the endpoint goes offline, there's no way to see any detail. Storing this information would really be useful to help diagnose and resolve the issues we're monitoring.
12 votes -
Sort "My Scripts" list and category dropdown list alphabetically
This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not…
12 votes -
Integration with N-Able Backup
Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.
12 votes -
Rename Device from
The ability to rename a device from the mobile app would be helpful. Many customers cycle staff frequently, the ability to rename a device while on-site from the mobile app would be greatly appreciated.
12 votes -
Exporting All Tickets
I would like to be able to export ALL tickets into a spreadsheet that I can then manipulate.
12 votes -
Modify/edit the time intervals for alerts
Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.
12 votes -
Option to remove Add-on Tabs
Ability to give the option to hide the Add-ons tab
12 votes -
Report showing what threshold profiles and IT automation profiles each selected device has
Report showing what threshold profiles and IT automation profiles each selected device has.
Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
Solution: A report to find which PCs have each profiles12 votes -
12 votes
-
Monitor Scheduled Tasks
I like to monitor Sch task like we can services or system process and be able to restart a Scheduled task if it now working correctly
12 votes -
The ability to export KB articles
Could also be done via API
12 votes -
12 votes
-
Freshbooks Integration
Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks
12 votes -
AVAST Integration
Avast Antivirus Integration
12 votes -
Ability to delete within tickets PLEASE!
Users often send things to their tickets that are completely unrelated. The tickets get messy. We need a way to delete information that is sent to tickets please!!!!!!!!!
11 votes -
MDM
Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?
11 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
-
Ticket Timer Automation rule
Please allow me to trigger with Automation rules the ticket timer, the automatically start timer on ticket open is not an accurate way to track time. My Goal is to set automation flows that automatically start and pause the timer based upon my ticket status.
11 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar. You are also welcome to review the most recent comment added from our Product Marketing Team.
http://atera.uservoice.com/forums/936306/suggestions/50683820
Best regards,
The Atera Team
-
Daily Planner
A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.
11 votes
- Don't see your idea?