4717 results found

1. Option to remove Add-on Tabs

   Ability to give the option to hide the Add-ons tab

   12 votes

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   1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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2. Report showing what threshold profiles and IT automation profiles each selected device has

   Report showing what threshold profiles and IT automation profiles each selected device has.
   Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
   Solution: A report to find which PCs have each profiles

   12 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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3. Full Quickbooks Desktop Integration
   12 votes

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   0 comments  ·  Billing  ·  Delete…  ·  Admin →
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4. Monitor Scheduled Tasks

   I like to monitor Sch task like we can services or system process and be able to restart a Scheduled task if it now working correctly

   12 votes

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   0 comments  ·  Delete…  ·  Admin →
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5. The ability to export KB articles

   Could also be done via API

   12 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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6. Add sign customer box to ticket Email

   When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
   this would cover us when sensitive work has been requested

   12 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. Process Monitor
   12 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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8. Freshbooks Integration

   Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks

   12 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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9. AVAST Integration

   Avast Antivirus Integration

   12 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. Access to KB’s from mobile app!

    Provide access to KB articles from mobile app

    11 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Able to deploy patches from mobile app

    Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.

    11 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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12. Daily Planner

    A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.

    11 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Resolve CVEs detected

    Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.

    11 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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14. Windows Update from devices dashboard

    Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.

    11 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. Biometric login

    Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).

    11 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Remove Custom Domain for Non-applicable Plans

    I am currently on the growth plan and am a bit peeved. It's ridiculous that I am able to set up a custom domain, and on that page, there is no mention that an SSL requires me to upgrade the plan. There is literally zero point in having a custom domain that is not SSL encrypted so having it as an option for Non-applicable plans is idiotic.

    11 votes

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    1 comment  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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17. A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends

    A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.

    11 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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18. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

    AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

    We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

    11 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. event viewer

    The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.

    11 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. Display CC in Ticket

    The new layout does not allow to display other (cc-)receipients of an e-mail any more.
    Can you please add that feature again?

    11 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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