5047 results found
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Add a support contact number in the Customer Portal
Need to add a support contact number in the Customer Portal.
12 votes -
Microsoft RDP
The ability to use Microsoft RDP over SSH to servers.
12 votes -
Activate the chat function for all devices at once.
Activate the chat function for all devices is not possible at the moment. Please change that.
12 votes -
AZURE integration
there is a lot of moment to cloud if you guys had a feature to take an existing system and convert it to be VHD format for AZURE you would capture some market share. The current methods require a-lot of skill.
12 votes -
Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
12 votes -
Be able to hide tabs (Work from home, Network Discovery, Get rewards)
I think it would be a good idea to be able to hide these tabs for certain roles
EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
Our L1 techs should also not be able to see those tabs since we do not use them12 votes -
meraki
Meraki Dashboard/Device-Stats integration would be great
12 votes -
Folder Automation
Create an option to assign devices to folders automatically based on device name, for example, if a device name starts with "example-" then place in folder "example".
This is an extremely powerful way of deploying apps automatically with intune and would be highly beneficial for deploying software packages and windows patches unattended. It would also prevent new devices from being missed and left unpatched.
12 votes -
Anydesk universal download
It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it12 votes -
block windows 11
Block Windows 11 on all devices recorded in Atera
12 votes -
Network Discovery Improvement Ideas
Suggestions:
Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent…
12 votes -
Attach attachments by dragging and dropping
It would be handy if we could attach any files by dragging and dropping instead of having to use the little paperclip and then manually browse to the location
12 votes -
Delete an agent for offline devices
Setting to automatically delete an Agent from a Customer after it has been offline for a specified period
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Remote Access Loopback to Remote Desktop with Autologin with stored Creds
Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.
The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add "Recent Processes" view to the device you click on
When you click on a device you can see the Metrics/Software/Hardware/Profiles etc. however you cannot see the recent processes that are running or have ran in the past on that device you are clicked on. The only way to see this to my knowledge is to click on reports and then go into Recent Processes. Can you add the ability to see recent processes when you click on a device? It would be nice to see a visual of the recent processes kind of like how you can see the cpu and memory metrics or hard drive space used. This…
12 votes -
global contracts
Global contracts that can be re-used by multiple customers. Ie - set up 'Break Fix' 'Project' 'Retainer' Etc and then just select which one is default for each customer. Unless I'm (and chat support) missing something. We need to create the same contract/s for each customer... which means that if terms ever change within the business we would then need to change each contract/s for each customer.
12 votes -
Device Availability Report
It would be nice to have the ability to run a report device for device up/down over the past X days/months.
12 votes -
Celsius to Fahrenheit for alert thresholds
Please allow changing from Celsius to Fahrenheit for alert thresholds
12 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
12 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Disable forced 2FA
Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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