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  1. I would like the ability to create a step by step automation to control the order of which tasks/scripts get installed and insert reboot/shutdown tasks as needed. The automation would complete when all tasks have been completed in order. Having the ability to stop or continue on a task failure would be helpful as well. This would be similar to the automation of a Task Sequence in SCCM.

    12 votes

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  2. Info in Audit Log is often vague or missing. I want to see more activity. For example
    1. What script was ran not just 'a script was ran'.
    2. Patch installed, including patch name (currently patch install not recorded)
    3. Technician John connected remotely with Splashtop
    etc

    12 votes

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    1 comment  ·  Reports  ·  Admin →
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  3. We often work with users who may need password resets or new account creations. It would be nice to have a built-in feature that allows us to encrypt these types of communications to ensure the safety and security of credentials. Currently, we have to use other software.

    12 votes

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    0 comments  ·  Security  ·  Admin →
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  4. On the customer portal. If a user has work from home enabled, add a link to the top right by, Tickets, Add Ticket, Knowledge Base for remote control.

    12 votes

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  5. The ability to adjust UI scaling or set a much more compact view (for the browser experience) is needed. Large fonts and plenty of whitespace may look neat and clear at first, but they don't often translate to speed and efficiency for work. Having to continuously scroll around to see more than 10 items or read subsequent comments in a relatively short conversation is not optimal. I would gladly exchange all the margins and padding for relevant information that keeps me productive.

    12 votes

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  6. It would be very useful if we would be able to select an asset when creating (or working on) a ticket.

    We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.

    12 votes

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  7. Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.

    12 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  8. i will like atera to implement a feature to allow a pop message to appear in the centre of the screen for all clients at ones, the reason for that would be so ones a month i could update all systems without worrying that work was left unsaved, this way i could schedule a popup window with a signout button on it, and the message will read, Your IT is running updates overnight please save your work and click sign out at the end of your workday.
    the message can only disappear when sign out is clicked, i should then…

    12 votes

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  9. Need to add a support contact number in the Customer Portal.

    12 votes

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  10. Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.

    12 votes

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  11. Activate the chat function for all devices is not possible at the moment. Please change that.

    12 votes

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  12. When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks

    12 votes

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  13. there is a lot of moment to cloud if you guys had a feature to take an existing system and convert it to be VHD format for AZURE you would capture some market share. The current methods require a-lot of skill.

    12 votes

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  14. Attach executable files to script:
    One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.

    12 votes

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  15. I think it would be a good idea to be able to hide these tabs for certain roles
    EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
    Our L1 techs should also not be able to see those tabs since we do not use them

    12 votes

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  16. Meraki Dashboard/Device-Stats integration would be great

    12 votes

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  17. It would a huge time saver to have the ability for an agent to look up knowledge base articles we develop from the mobile app. Please consider this.

    12 votes

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  18. It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
    Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it

    12 votes

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  19. Block Windows 11 on all devices recorded in Atera

    12 votes

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  20. Suggestions:

    1. Ability to scan multiple subnets from one agent - don't try to be too clever here and lock us down to selecting a monitoring agent that has only been shown to have a matching internal LAN IP address for the subnet we are wanting to audit. We could be auditing an existing network that we have a management netwok on for example, so we know a node on that subnet can see the other subnets no issue, or we could be completely new to a network and want to start polling all of the known subnets from one agent…

    12 votes

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