5083 results found

1. services (with all components) in the dashboard

   Today we don't only monitor servers and devices, we mainly monitor "SERVICES". Each application or service at our clients depends upon of dozens of components. It would be nice to have a place in the Dashboard where we can create those services with all its components and have the entire thing showing up as healthy/unhealthy or with alerts for performance, etc. As an example, one of my customers have a very important service for end users which depends on a custom website running on IIS and a SQL engine and some DBs running on a SQL server. I'd like to be able to create such service with all the components that are part of it, including: servers, services, databases, websites, application pools, external websites, ports, etc. Then showing it all as a summary in the dashboard.

   Today we don't only monitor servers and devices, we mainly monitor "SERVICES". Each application or service at our clients depends upon of dozens of components. It would be nice to have a place in the Dashboard where we can create those services with all its components and have the entire thing showing up as healthy/unhealthy or with alerts for performance, etc. As an example, one of my customers have a very important service for end users which depends on a custom website running on IIS and a SQL engine and some DBs running on a SQL server. I'd like to… more

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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2. PING - Expanded Graph and RTT

   It would be nice, if the graphing for generic devices also includes the RTT and a more past history (up to one year)

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   2 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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3. Real time CPU / Memory utilization graphs

   Allow user adjustment of the update interval for the CPU / Memory utilization graphs to give technicians a better real-time view of the system resources.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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4. Store Windows Event Log Entries

   When monitoring the Windows Event Log for events (like Failed Login Attempts), it would be really useful if Atera would retain the events that triggered the alert so we can see them later. Unfortunately, if the alert is triggered and the endpoint goes offline, there's no way to see any detail. Storing this information would really be useful to help diagnose and resolve the issues we're monitoring.

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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5. Sort "My Scripts" list and category dropdown list alphabetically

   This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not ordered alphabetically. This would be very helpful!!!

   This is using the new Atera interface, by the way.....When running a script on a device (Devices -> Manage -> Run Script), the category list as well as the list of scripts are not alphabetized. I have over 100 scripts in "My Scripts" and I'm trying to prioritize certain scripts in level of importance to run by simply numbering them in the category name and script name("1. categoryname", "2. categoryname","1. scriptname", "2. scriptname", etc) so my tech knows what categories of scripts to run first and what order to run those scripts in, but the scripts and categories are not… more

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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6. Rename Device from

   The ability to rename a device from the mobile app would be helpful. Many customers cycle staff frequently, the ability to rename a device while on-site from the mobile app would be greatly appreciated.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. Exporting All Tickets

   I would like to be able to export ALL tickets into a spreadsheet that I can then manipulate.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. Software inventory to include Microsoft store apps/appx packages

   More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.

   we now cant run a software inventory to find out who has the softphone.

   visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers

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   3 comments  ·  Reports  ·  Delete…  ·  Admin →
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9. Modify/edit the time intervals for alerts

   Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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10. manually update device information

    Currently it takes hours for software information to update automatically.
    It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.

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    2 comments  ·  Devices  ·  Delete…  ·  Admin →
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11. Option to remove Add-on Tabs

    Ability to give the option to hide the Add-ons tab

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    1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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12. Report showing what threshold profiles and IT automation profiles each selected device has

    Report showing what threshold profiles and IT automation profiles each selected device has.
    Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
    Solution: A report to find which PCs have each profiles

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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13. Full Quickbooks Desktop Integration
    12 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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14. Monitor Scheduled Tasks

    I like to monitor Sch task like we can services or system process and be able to restart a Scheduled task if it now working correctly

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    0 comments  ·  Delete…  ·  Admin →
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15. The ability to export KB articles

    Could also be done via API

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. Add sign customer box to ticket Email

    When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
    this would cover us when sensitive work has been requested

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Process Monitor
    12 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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18. Freshbooks Integration

    Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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19. AVAST Integration

    Avast Antivirus Integration

    12 votes

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. Webhooks

    Webhooks triggers on Alerts

    We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.

    Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.

    We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the system should be capable of doing the following:

    We would like to be able to trigger Webhook calls on alert creation and resolution events. We do not want to use Zapier as Freshservice has a listener element where the Atera hook can be launched, and using Zapier would unnecessarily increase steps and operational costs.

    This functionality (attaching Webhook calls to alert creation and resolution events) would be the cleanest and most effective way to keep alerts connected between the two systems and ensure we don’t miss anything.

    Webhooks triggers on Alerts

    We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.

    Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.

    We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the… more

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    2 comments  ·  Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team