5049 results found
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Exporting All Tickets
I would like to be able to export ALL tickets into a spreadsheet that I can then manipulate.
12 votes -
Software inventory to include Microsoft store apps/appx packages
More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.
we now cant run a software inventory to find out who has the softphone.
visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers
12 votes -
Modify/edit the time intervals for alerts
Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.
12 votes -
manually update device information
Currently it takes hours for software information to update automatically.
It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.12 votes -
Option to remove Add-on Tabs
Ability to give the option to hide the Add-ons tab
12 votes -
Report showing what threshold profiles and IT automation profiles each selected device has
Report showing what threshold profiles and IT automation profiles each selected device has.
Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
Solution: A report to find which PCs have each profiles12 votes -
12 votes
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Monitor Scheduled Tasks
I like to monitor Sch task like we can services or system process and be able to restart a Scheduled task if it now working correctly
12 votes -
The ability to export KB articles
Could also be done via API
12 votes -
Add sign customer box to ticket Email
When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
this would cover us when sensitive work has been requested12 votes -
12 votes
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Freshbooks Integration
Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks
12 votes -
AVAST Integration
Avast Antivirus Integration
12 votes -
Access to KB’s from mobile app!
Provide access to KB articles from mobile app
11 votes -
Daily Planner
A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.
11 votes -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.11 votes -
Automated creation of Network plan/map with Network Discovery
I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure
11 votes -
Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
11 votes -
Display EDR software under security
Would be helpful to see if an EDR software such as Huntress, Sentinel One, etc. is installed in the security area of a managed computer. Currently this section only pulls what's available from the Windows Security Center, and that doesn't seem to know what EDR software is for the most part.
11 votes -
Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
11 votes
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