4776 results found
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Modification for invoice template
Modification for the invoice:
Increase font size on our address and invoice #
Space to include our HST #
Remove date at the bottom of the invoice.
Columns; be able to add/ remove, create different sections where the QTY column can be different units (hours/ each/ etc)11 votes -
Software Inventory to show End of Life software
As other asset managers do, such as Qualys, it is often necessary to find and remove End of Life software from devices. It would be a very nice feature if Atera was able to show End of Life dates for known software, frameworks and plugins in the Software Inventory.
11 votes -
Password Protect Custom Field
Protected Custom Field - It would be great if we could hash or protect custom fields in order to store passwords, as these can be pulled from API or PSAtera. This could be utilized to give unique local passwords to each workstation.
11 votes -
Script-based Threshold Item
The new script-based threshold item is a really great addition, but it highlights an important component missing from Atera - inheritance.
When applying thresholds to endpoints, it's necessary to have thresholds inherit monitors from upstream thresholds. Right now in Atera, only one threshold can be applied to any endpoint at a time. What we need are thresholds that can build upon each other and overwrite values based on where the value changes.
For instance, I'd like to configure a top level (default) threshold to apply to everyone, but then get more specific with thresholds at a customer, and even more…
11 votes -
Asset to Location Assignment by IP
It would be advantageous to have IP subnet as an attribute for a location. Upon setting that attribute, devices can intelligently be attached to the site if they are in that subnet.
11 votes -
Deploy local user
When using Kaseya, I was able to deploy a local user (with local admin settings or regular) to workstations as long as the agent was active. This could be extremely useful when a new machine is setup, etc. or if we need to gain access to the machine but don't have a local/domain login.
11 votes -
Silent install on mac devices
We can install the agent silently on Windows devices, this same feature should be available on mac devices
11 votes -
disk management exclude drive
Ability to exclude drives in disk check and defrag automation.
11 votes -
Alert Page Swipe to Resolve
The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)
11 votes -
Ability to add New Ranks to list
When we add a customer, there are only 3 ranks. Gold, Silver and Block. We have 4 different names for our clients. But we can't use them in Atera.
Can you make the possible for us to add different ranks for each customer.
It will make it easier when a tech looks to know what lever of support that customer gets.Right now its useless, you give 2 ranks and blocked.
It doesn't make sense.11 votes -
Microsoft Booking integration
It would be nice if Atera ticketing would sync with Microsoft Booking.
https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app
11 votes -
Report with Uptime
Report that shows the uptime of a device
11 votes -
Give us the ability to customize the GUI theme.
Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.
11 votes -
Device Tagging
Allow tagging of devices to better organize and apply automations rather than manual Folder assignments.
Tags should be able to be applied both manually and dynamically by rules (.i.e newly added, os version, laptop/desktop/server, days from last boot)
11 votes -
Filter by Uptime
Please add an Advanced Filter for Uptime so that we can show agents that were last started, for example, 5 days ago. We can then run a Reboot automation task on this filter; this will be a tremendous help to us!
11 votes -
Private Scripts
We would like to see a option to have scripts assigned to certain technicians so not everyone can see all cloned scripts. We are looking to add customer technicians which allows them only to access tickets/devices for that customer with will work ok, but there is no option for segmentation of scripts. This technicians would be able to see all clones used for other customers. Same goes for Thresholds/IT Automation.
11 votes -
Enable HTML Editor In the Quick Reply Templates
HTML Editor for Quick Reply Email Templates
Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the codecodeview: toggle wysiwyg and html editing mode
https://summernote.org/deep-dive/Already Released for the Email Templates but no for the Quick Reply Templates.
12 votes -
Put a ticket in a Hold queue
Ability to put a ticket on hold, if e.g. you are waiting for spareparts.
When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.
When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.
11 votes -
Integration Trendmicro Worry Free MSP Solution
Integration von Trendmicro Worry Free MSP Solutions
- Rollout Antivirus on Clients and Server
- Monitoring Trendmicro Events in Atera11 votes -
Scheduled Tickets Filter or Search Option
It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through
11 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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