4988 results found
-
Add sign customer box to ticket Email
When a signature is required to authorize a requested action I would like to add a signature box to an email and send it through to the customer for their action.
this would cover us when sensitive work has been requested12 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
12 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
KB article related to ticket
Show related KB article at creating a ticket
12 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
AVAST Integration
Avast Antivirus Integration
12 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…11 votes -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
11 votes -
Option to require the AI assistant looks at the knowledgebase before anything else
When building out our knowledge base (KB) on Atera for the AI assistant to pull from I have noticed that it will sometimes pull an answer from the internet that I do not want instead of checking for a KB article on the topic first.
It would be very helpful to better customize the AI assistant's answers if there were an option to force the AI assistant to review the KB every time before answering.11 votes -
Add ability to retroactively flag ticket notes as resolutions
Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.
The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.
It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even…
11 votes -
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.
11 votes -
Serial Number
We should be able to Search for a Device by Serial Number just like Device number.
11 votes -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
11 votes -
Beyond Identity
Why can we not just upload and set installs for any app (exe or msi) in our portal. Having to set up a private repo seems crazy (and I cannot seem to find anywhere in the portal where I can actually do this). Atera is the only RMM platform I've ever used where you cannot upload/store software setup files manually and it's extremely frustrating.
11 votes -
Atera and Jira Service/Work management integration
This would be mind blowing. Integrating Tickets/alerts/knowledge/automations etc. from Atera to Jira Projects. Sky is the limit, you the experts! but this will be greatly appreciated - From the Whistle IT Team 🤓🙂
11 votes -
Patch Management
Atera needs to have a single pane of glass view of the overall compliance for a device of ALL updates for a device.
Under Devices the "Available Patches" should include ALL Security & Critical updates for both Microsoft Windows or Server and include Critical Updates for 3rd Party Patching.
11 votes -
portal login
Have ability to send customers to the "Login using Activation Link" instead of the "email / password" option. Customers could bypass clicking the "Forgot Password" link.
11 votes -
Android
Being able to manage Android endpoints
11 votes -
Knowledge base access from a ticket
Be able to simply attach a link to a knowledge base article directly to a ticket, without having to leave the ticket, search the knowledge base, copy the url link and go back to the ticket and paste in the url...
Perhaps a pre populated drop down of articles or some such mechanism to directly access an article from a ticket.
This could be for a technicians benefit i.e. an SOP or the customers benefit, diy document.
11 votes -
Date\time settings configurable to non-US standard
The old scheduler was in 24H format, the new scheduler goes back in time and is only configurable in freedom units. (AM/PM)
Can you please give the option to use a modern standard, or make it configurable? The same goes for the date notation. In Europe we work with day/month/year, not month/day/year.
11 votes -
Network Discovery Filtering expanded ?
Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.
11 votes -
Search KB by keywords or by categories.
Search KB by keywords or by categories. We are continuously adding to the KB. Being able to search individual categories and not a broad search would be useful and by keyword also would be good
11 votes
- Don't see your idea?