4693 results found
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REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS
AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.
We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?
11 votes -
Display CC in Ticket
The new layout does not allow to display other (cc-)receipients of an e-mail any more.
Can you please add that feature again?11 votes -
Retired Devices should have a separate folder if they need to be quickly redeployed
Retired Devices should have a separate folder if they need to be quickly redeployed
11 votes -
Timesheet Report Sort by Time Entry Date
It would be nice to sort time entries by date (either ascending or descending) on the Timesheet Report utility so that they appear chronological and independent of the ticket grouping.
11 votes -
Licences renewal management for 3rd party softwares
The only missing tool for me is a way to assign prices, renewal dates and reminders to the software inventory. For exemple, I'd like to assign the date and price for when and how much my next renewal of Autocad will be needed. Then having a report which shows how much and when we need to spend for licences. It would be a huge planning tool.
11 votes -
Beyond Identity
Why can we not just upload and set installs for any app (exe or msi) in our portal. Having to set up a private repo seems crazy (and I cannot seem to find anywhere in the portal where I can actually do this). Atera is the only RMM platform I've ever used where you cannot upload/store software setup files manually and it's extremely frustrating.
11 votes -
For roles and permission: ability to create groups of technicians and then assign those groups to the customer
For roles and permission: ability to create groups of technicians and then assign those groups to the customer so they can have access to the clients. As soon as you add a new technician to a group, that technician will then have access to X client. As of right now, if we create a new customer, we then need to go to each technician and give them that access. It can take a long time. A lot of our technician have a different role each.
11 votes -
Scan QR code on the mobile app.
Scan QR code on the mobile app. We create a QR code for each device that we monitor and then it would be nice if we could scan it with the mobile app
11 votes -
ScreenConnect
I would like the ability to reference 1 install per customer or to be able to just connect to ScreenConnect with an Atera account. This could be as simple as automating the process for remote accessing a PC in ScreenConnect or allowing for there to be 1 ScreenConnect install per customer. This would allow us to stay organized in ScreenConnect while also allowing us to integrate our applications for ease of use. The way it's currently setup you would need 1 universal installer for SC which removes the ability to stay organized. At the very least add this option on…
11 votes -
Add Linux servers/machines to IT Automation Profiles for scheduling scripts
Allow Linux systems to be added to automation profiles so that we can schedule patching sessions and run other Linux scripts as needed on a mass basis and get a report via email like we do for the windows devices. At the moment we can only run the scripts manually against machine and see the output in recent processes report.
11 votes -
Software Inventory - software installation directly from report
Software inventory, It would be a great feature to mass select and install or uninstall software within the software inventory. just like we can deploy patches within patch search and deploy.
11 votes -
Ability to use the Linux agent as a scanning agent for the Network Discovery
Ability to use the Linux agent as a scanning agent for the Network Discovery
11 votes -
Help Desk Administrator
Atera should have additional billable (or free...) roles other than technicians. We have project managers & help desk admins that do not provide technical support.
We don't use Atera's ticketing because our admin staff would cost us an extra $300/month just for them use the help desk, nothing else.
We would love a discounted "role" of a "Help Desk Manager" who like a technician has granular access to help desk tickets per assigned client. But that's all they can do.
We have someone that can manage tickets, assign tickets, but do not have to be a full $150/month agent since…
11 votes -
Network Discovery Filtering expanded ?
Network Discovery Scanning results should mirror the ability of advanced ip scanner by adding comments to devices, also ability to group devices by custom names like Mac, PC, Desktop, Chromebook, Switches, Unknown, Ipads etc. The ultimate for rogue devices on your network would be adding some sign of a digital fingerprint to all your devices on your network via agent install . So that when a rogue device enters your network. Network discovery can auto label it as unknown or rogue device and separate it for easy security management and filtering.
11 votes -
File transfer to all devices at once.
File transfer to all devices at once.
Incase we need to push some news or document for all devices in same file location.
11 votes -
Ticketing: Customer-specific Custom Fields
Ability to add specific required custom fields to different ticket types.
11 votes -
Search KB by keywords or by categories.
Search KB by keywords or by categories. We are continuously adding to the KB. Being able to search individual categories and not a broad search would be useful and by keyword also would be good
11 votes -
Choose colour of internal notes and replies
I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?
11 votes -
Killing Two Ants With One Shoe
Title: Add Domain Account or specified accounts to Atera and to Shell/Scripts
Currently Atera uses system and current user for scripts and shell. Adding Domain credentials to Atera would eliminate storing passwords in clear text under scripts and make management easier for accessing domain resources - network drives etc...
With a system account - there is no access to domain network resources like drives. Yes there are work arounds using net use and possibly adding a domain account under Services.msc - Atera - Logon - domain account. What if the domain account breaks?....I mean yeah, there is a possibility to…
11 votes -
Modification for invoice template
Modification for the invoice:
Increase font size on our address and invoice #
Space to include our HST #
Remove date at the bottom of the invoice.
Columns; be able to add/ remove, create different sections where the QTY column can be different units (hours/ each/ etc)11 votes
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